After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
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Review summary
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Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
Company replied
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
Company replied
Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Order number SRC17240F
Order number SRC17240F
Installation team Dean and Andrew
The team rang me before delivery and arrived at the time they quoted. Dean and Andrew were polite and very helpful, they explained everything and made sure I understood how the chair worked and was happy with it before they left.
February 13, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely feedback! We’re so pleased to hear that our team kept you updated with a call before delivery and arrived exactly when they said they would. It’s great to know that Dean and Andrew were polite, helpful, and took the time to explain everything clearly. Making sure you fully understand your new chair and feel confident using it is always our priority.
If there’s anything more you need or any questions come up, we’re always here to help.
Warm regards,
The Recliner Factory Team
Very good customer service,delivery…
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us
Neil and Mel very good helping out dismantling old bed and showing us how new bed works
Bed is extremely comfortable and the back/ body massage facility is very relaxing
Our new bed is of very good quality and quite luxurious
Thank you,recliner/bed company for our new bed
February 12, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review! We’re delighted to hear that you received such great customer service throughout the whole process. It’s fantastic to know that our delivery team were polite, prompt, and thorough when setting up your new bed, and that Neil and Mel were especially helpful in dismantling your old bed and showing you exactly how the new one works.
We’re also thrilled that you’re enjoying the comfort and luxury of your new bed and that the back and body massage feature is helping you relax. That’s exactly what we love to hear!
Thank you again for choosing The Recliner/Bed Company. If you need anything at all, we’re always here to help.
Warm regards,
The Recliner Factory Team
Simon Williams was very helpful and…
Simon Williams was very helpful and efficient
February 12, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely review! We’re delighted to hear that Simon Williams was so helpful and efficient during your visit. We’ll be sure to pass on your kind words to him.
If there’s anything more we can assist you with, we’re always here to help.
Warm regards,
The Recliner Factory Team
Seemless thanks Lee
February 12, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your review! We’re so pleased to hear everything was seamless. Lee will be thrilled to know you appreciated his service.
Warm regards,
The Recliner Factory Team
Martin and Stuart
Martin and Stuart, delivered order number 1034SRC17187.
They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and were very professional, whilst being very kind and helpful. They even vacuumed before installing my new chair. They were quick and efficient and took me through all the functions well. All in all a very positive experience and would recommend your company without hesitation.
February 10, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for taking the time to share your experience. We’re delighted to hear that Martin and Stuart made such a positive impression during the delivery of your order . They truly are a credit to our company, and it’s wonderful to know their professionalism, punctuality, and kindness stood out.
We’re especially pleased that they took the extra care to keep your home tidy, set everything up efficiently, and walk you through all the functions of your new chair. Providing this level of service is something we pride ourselves on, and your feedback means a great deal.
Thank you again for your recommendation it’s greatly appreciated. If there’s anything more we can do for you, we’re always here to help.
Warm regards,
The Recliner Factory Team
Very knowledgable and helpful
Very knowledgable and helpful. Excellent service and advice
February 11, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your wonderful feedback! We’re delighted to hear that you received such knowledgeable, helpful service and excellent advice. Our team always aims to make the experience clear, supportive, and enjoyable, so it’s great to know we achieved that for you.
If there’s anything more you need, we’re always here to help.
Warm regards,
The Recliner Factory Team
No idea what hardwood they use
No idea what hardwood they use no prices in the brochures bit of a shock when they turned up for a demonstration for their bespoke recliners with 50% discount. In spectacular sale they start at £2,4000 no wonder the brochures don't carry any prices . I would expect golden balls hanging off it for that price disappointing
February 11, 2026
Unprompted review
Reply from The Recliner Factory
Hello Mr Norton
Thank you for your review, we are sorry to hear of your experience. We hope that you found the demonstration beneficial.
Our bespoke products are custom made to your specific requirements and there are many variations that can be added to your chair which include Heat, Massage and a charging port - these are just some of the features that can be applied which increase the cost of the rise and recliner.
Kind Regards
Customer Services
Dean &Neil the 2 fitters
From ordering our bed to delivering &fitting went like clockwork
Dean &Neil the 2 fitters were very efficient clean and tidy and explained workings well.
February 10, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your experience! We’re delighted to hear that everything from ordering your bed to delivery and fitting went smoothly just the way it should. It’s great to know that Dean and Neil were efficient, clean, tidy, and took the time to explain how everything works. We’ll be sure to pass on your kind words to them; they’ll really appreciate it. If there’s anything more you need, we’re always here to help.
Warm regards
The Recliner Factory Team
bradley came to give a us a…
bradley came to give a us a demonstrstion on a chair.he was very helpfull got us a good deal.chair was very comfy.he was very professional.
February 11, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely review! We’re delighted to hear that Bradley gave you a great demonstration and helped you secure a good deal. It’s wonderful to know you found the chair so comfortable and that Bradley’s professionalism made the experience even better.
We’ll be sure to pass on your kind words feedback like this means a lot to the whole team.
If you need anything else, we’re always here to help.
Warm regards,
The Recliner Factory Team
Extortionate £2000 plus for a rubbish riser recliner
Paid £2000 plus for a riser recliner. In my measurements they got my height and weight completely wrong. Had nothing but trouble with it. Was without for 6 months as they repaired it. Now out of warranty and it's broke again. Can't afford to mend it so it's going to the tip where it belongs
November 15, 2025
Unprompted review
Reply from The Recliner Factory
Hello Mr Hale
Thank you for your review, we appreciate the feedback, unfortunately we are unable to locate an account with the name provided. We would ask that you contact our customer service department so we can investigate further for you to find a suitable resolution.
Kind Regards
Customer Services
Chris the engineer is a credit to the…
Chris the engineer is a credit to the company. Came to fix and then install my husbands custom made chair. Rich who was helping Chris also made us feel very happy. Overall a very enjoyable experience and a great company. Thank you for the forte family
February 10, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that Chris provided such excellent service he truly is a credit to our company, and he’ll be thrilled to hear your kind words. It’s also lovely to know that Rich helped make the visit just as positive and that you both felt happy and well looked after throughout the process.
We’re so pleased your husband’s custom-made chair is now installed, and that the overall experience was enjoyable for your family.
Thank you again from all of us we really appreciate you choosing The Recliner Factory.
Warm regards,
The Recliner Factory Team
Fabulous and chair and demonstration
Fabulous and chair and demonstration
February 9, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely review! We’re so pleased to hear that you enjoyed the chair and found the demonstration fabulous. It’s great to know our team helped make the experience clear, comfortable, and enjoyable for you.
If you need anything else or have any questions, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley was very knowledgeable and…
Bradley was very knowledgeable and helpful
February 9, 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your review! We’re so pleased to hear that Bradley was knowledgeable and helpful during your visit. We’ll be sure to pass on your kind words to him feedback like yours really means a lot to the team.
If there’s anything more we can do for you, we’re always here to help.
Warm regards,
The Recliner Factory Team
Where do I start **********
Where do I start. The lady I first spoke to was great. The salesman (sorry I’ve forgotten his name) was nothing short of excellent. The two fitters came when they said they would. Extremely knowledgable, very clean and tidy. And the added bonus of being very nice guys.
I’ve I could I’d give the experience a 10. Thank you. The hole experience was dead easy. I WOULD HIGHLY RECOMMEND THIS COMPANY AND IT’S STAFF.
February 9, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that every part of your experience from your first conversation with our team to the visit from our product specialist, Simon Williams, was smooth, positive, and straightforward.
Our sales and installation teams will be thrilled to know they made such a strong impression. We take great pride in being friendly, knowledgeable, and respectful in every home we visit, so your comments mean a lot to all of us.
It’s fantastic to hear that you’d rate us a 10 and would highly recommend The Recliner Factory. Thank you again for choosing us we truly appreciate your support!
If we can help with anything else in the future, we’re always here.
The Recliner Factory Team
Fabulous company
This is the third time I’ve used this company over the years and I can’t recommend them enough . From ordering my product to delivery and installation they’ve been excellent . Lawrence and Alex who delivered my chair were courteous and very efficient, making sure my delivery was tailored around my needs .I’ve had a bespoke bed and a chair in the past and have just had a more modern specialist recliner . The quality of the products are second to none , sturdy and last years , always great value for money .
February 6, 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for taking the time to leave such a wonderful review and for choosing us again and again over the years it really does mean a great deal to us.
We’re delighted to hear that your experience, from ordering through to delivery and installation, has once again met your expectations. Lawrence and Alex will be especially pleased to know their courteous, efficient service and attention to your individual needs made a positive difference.
It’s fantastic to hear that your bespoke bed, previous chair, and now your modern specialist recliner have all lived up to our commitment to quality, durability, and value for money. Creating furniture that’s built to last and tailored to our customers is at the heart of what we do.
Thank you for your continued trust and recommendation. We look forward to supporting you again in the future should you ever need us.
Warm regards,
The Recliner Factory Team
John & Imelda
Excellent service! Alex n Lawrence explain it very well how our reclining chairs work. Very pleasant and polite .. working hard people as we are r impress with our chairs too. I’m a bit sceptical with the color i chose but when they arrived it matches the interior of our house. Surely will really help us with our aches n pains
February 5, 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Alex and Lawrence explained everything clearly and that you found them pleasant, polite, and hardworking. It’s great to know you’re impressed with your reclining chairs and that the colour you chose turned out to be a perfect match for your home that’s always lovely to hear.
We’re especially pleased that you feel the chairs will really help with your aches and pains. Your comfort and confidence in your choice mean a great deal to us.
Thank you for taking the time to share your experience.
Warm regards,
The Recliner Factory Team
Steve G gave us a great demonstration…
Steve G gave us a great demonstration showing the recliner chair. We are pleased to order one and looking forward receiving it.
February 5, 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Steve G gave you a great demonstration of the recliner chair and explained everything clearly. It’s wonderful to know you were happy to place your order, and we’re sure you’ll enjoy the comfort once it arrives.
Thank you for choosing Recliner Factory we look forward to delivering your chair soon.
Warm regards,
The Recliner Factory Team
Very well demonstrated very pleasant…
Very well demonstrated very pleasant and cheerful
February 4, 2026
Unprompted review
Reply from The Recliner Factory
Thanks for the review and five-star rating
Warm regards,
The Recliner Factory Team
Reply from The Recliner Factory
Thanks for the review and five-star rating
Warm regards,
The Recliner Factory Team
Bradley visited today and was very …
Bradley visited today and was very respectful and helpful and courteous to Mrs Speller.
He was very clear in explaining how the chair would work and what materials were to be used.
I would highly recommend him and the company.
February 3, 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Bradley was respectful, helpful, and courteous throughout his visit, and that he took the time to clearly explain how the chair works and the materials involved. Ensuring our customers feel comfortable, informed, and well looked after is very important to us.
Thank you for your recommendation it’s greatly appreciated.
Warm regards,
The Recliner Factory Team
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