Currently in dispute with this company
Currently in dispute with this company. Communication is extremely poor — I rarely receive responses, so it feels like I’m talking to myself.
My car was returned to me after a new engine was fitted at a cost of £5,000, but it was clearly incomplete. I was told I needed a new fuel pump, though they said a reconditioned one would be “fine for the time being.” When I collected the vehicle, the engine noise was horrific. I was assured it would settle down — it never did. At idle, the car jerked violently, and both issues only worsened over time.
I haven’t driven the car much since, yet an oil sensor warning has now appeared. I had the vehicle inspected by a highly skilled independent mechanic, who confirmed the issue is timing chain related, meaning the engine needs to be stripped again. This defect is entirely the responsibility of Recon Engines Ltd.
They have been provided with a professional report clearly outlining the fault, yet they continue to ignore me and refuse to resolve the issue. As a result, I am now forced to pursue legal action to recover the £5,000 I paid.
This situation has had a serious impact on my work, as I rely on my vehicle to transport equipment. It has also significantly affected my mental health due to the stress and uncertainty.
For context, my car was with them from the second week of June 2025 until 1st August 2025. I genuinely expected a properly rebuilt engine with no major issues. Sadly, that expectation was completely wrong.
Awful experience. Awful service. Please avoid this company.
December 19, 2025
Unprompted review