Record go Mobility Reviews 

*DO NOT USE THIS COMPANY* Huge lines for hours when you arrive at your destination - YES. Telling you you are late and now your car isn't available and you have to pay an extortionate amount for an 'upgrade' - YES. Extremely rude with ZERO customer service - YES. Take it from my experience, pay the extra money - DO NOT USE THEM. They're basically a scam and the business isn't fit for purpose. We used a different company in the end as were no prepared to give them any more of our money.

The only problem we had was that they didn't wait for us at the airport and we had to call for the shuttle bus.
We rented 2 cars in Bari at all other things was great.
The cars, the staff, everything.
The value for money is the best.
I recommend with great confidence

Absolutely terrible experience from start to finish. I would not recommend either VIPCars or Record Go Menorca.
When I arrived to collect the car, my flight had been delayed. Instead of receiving assistance, I was left waiting for over an hour before I could finally get the vehicle. The staff could not resolve the issue, and I had to contact VIPCars myself. Even worse, customer support was only available in English, with no option to speak to anyone in Spanish. VIPCars eventually had to email Record Go to confirm my reservation before they would release the car. This should never have been the customer's responsibility.
The return process was just as disappointing. My return flight was at 8:00 p.m., and I simply wanted to extend the rental by a few hours so I could return the car at 5:00 p.m. instead of 10:00 a.m. I spent the entire week trying to contact both VIPCars and Record Go. When I finally managed to reach them, both companies refused to make the change, offering no flexibility, no practical solution, and no real customer service.
The lack of communication between VIPCars and Record Go, combined with their poor customer support and complete unwillingness to help with even a simple request, made this one of the worst car rental experiences I have ever had.
I will never use either company again, and I strongly encourage anyone considering booking through VIPCars or renting from Record Go Menorca to think twice. There are plenty of other rental companies that value their customers far more than these two.

Una experiencia absolutamente terrible de principio a fin. No recomendaría ni VIPCars ni Record Go Menorca.

Cuando llegué a recoger el coche, mi vuelo se había retrasado. En lugar de recibir ayuda, tuve que esperar más de una hora hasta que finalmente me entregaron el vehículo. El personal no fue capaz de resolver la incidencia y tuve que ponerme en contacto yo mismo con VIPCars. Para empeorar la situación, el servicio de atención al cliente solo estaba disponible en inglés, sin posibilidad de ser atendido en español. Finalmente, VIPCars tuvo que enviar un correo electrónico a Record Go para confirmar mi reserva antes de que me entregaran el coche. Esto nunca debería haber sido responsabilidad del cliente.

El proceso de devolución fue igual de decepcionante. Mi vuelo de regreso salía a las 20:00 y únicamente quería ampliar el alquiler unas horas para poder devolver el coche a las 17:00 en lugar de a las 10:00. Pasé toda la semana intentando contactar tanto con VIPCars como con Record Go. Cuando por fin conseguí hablar con ambas empresas, las dos se negaron a realizar el cambio, sin ofrecer ninguna flexibilidad, ninguna solución práctica y sin mostrar un mínimo interés por ayudar al cliente.

La falta de comunicación entre VIPCars y Record Go, unida a una atención al cliente deficiente y a su completa falta de disposición para resolver incluso una solicitud sencilla, hizo que esta fuera una de las peores experiencias de alquiler de coche que he tenido.

No volveré a utilizar los servicios de ninguna de las dos empresas y recomiendo a cualquiera que esté pensando en reservar a través de VIPCars o alquilar un vehículo con Record Go Menorca que se lo piense dos veces. Existen muchas otras compañías de alquiler que valoran mucho más a sus clientes.

Damage on vehicle at time of hire charged for on return of vehicle ,even though the staff 'return vehicle check' was concluded in my presence and deemed all okay. The charge was made later unknown to me .The company refused to accept responsibility and charged me the excess as well as a 50 euro admin fee totalling £600

Very disappointing experience. We paid for the car rental in advance, but unfortunately our driver’s license was left at home, so the company refused to hand over the vehicle. While we understand that a car cannot be rented without a valid driver’s license, we were also not refunded the prepaid amount or offered any reasonable solution.

In our opinion, the situation was handled unfairly and with very little flexibility. We recommend that future customers carefully review the cancellation and refund policies before booking. Based on our experience, we cannot recommend this company.

Rude airport staff, waiting for hours to get the car we booked. Ended up not getting the car at all. Went to enterprise next door.

Would give a zero as absolute shambles at Malaga - 15-30 per person check in dole ticket queue system really miserable staff and 1 1/2 hours to get a car avoid all other counters had sufficient staff and then the car we eventually got was riddled with defects not previously reported just a joke I pre paid for enhanced insurance by still took payment absolutely scammers for insurance excess like others though - assistant said first time with record I said yes and the last what a nightmare experience- just awaiting customer reservations regarding defects but will fight as they are shoddy outfight please avoid go with mainline company

Gran canaria We hired a guarantee chargeable hybrid car at the airport. When the car was delivered (Toyota CHR-hybrid) there was no plug-in cable provided and we were told that the cable was not provided by Record. What's the point of renting a chargeable car if you cannot charge it ! As we complained, we were given the second driver for free (we didn't ask for it and we didn't need it at all, never used it neither) and the promise that we could bring the car back without refuelling. However, 2 days after our return to Belgium we were invoiced for the refuelling! The fee that was invoiced for refuelling is incredibily unreasonable ! When complaining about the promise they don't seem to recall what we were promised. Unfortunately we did not have a written agreement for this and as a consequence we only had their word, which doesn't seem to have any value at all ! I don't recommend, better address yourself to a reliable and trustworthy company !

Never use this company, especially if you are British. We got refused the car in Catania because our driving licence was British. The clerk there told us British licence holders need an international driving permit to rent in Italy. However he is misinterpreting both the UK and European law (which very clearly says UK drivers can rent and drive cars in Italy) and the company's own policies (which again explicitly state that an IRP is not needed if the licence is "issued by a country of the European Union or a country that is a signatory to an agreement." - which is the case for the UK).
We booked online and had all the right paperwork but the clerk refused us the car just on the grounds of having a British driving licence, which is against the law and their own company policies.

I strongly advise fellow travellers to avoid Record Go Malaga. Having rented cars all over the world, I have never experienced such poor, unfair, and unprofessional treatment. My experience from start to finish was disappointing. I felt pressured to purchase their expensive additional insurance, and when I declined because I was already fully covered by AXA, I was later presented with what I believe are false and unsubstantiated damage allegations.

After returning the vehicle in perfect condition, I even received confirmation that my rental was complete, only to be charged later for alleged damage. I have comprehensive 360° video footage of the car at both collection and return, clearly showing the vehicle's condition and contradicting their claims. Despite this clear evidence, they refused to acknowledge it and charged me **€217.80 for the alleged damage plus a further €50 administration fee**—charges that do not even correspond to the minor damage they claim occurred.

The entire process has left me feeling that customers who decline their additional insurance are unfairly targeted with excessive damage claims to recover a similar amount. I do not acknowledge these unjustified charges and am actively pursuing the matter through my bank and my insurance company.

After renting vehicles in many countries without ever encountering such issues, this has been by far the worst car rental experience I have ever had. If you are visiting Malaga or anywhere else in Spain, I strongly recommend choosing a different rental company. Save yourself the stress, unexpected charges, and extremely disappointing customer service.

They are now renting hundreds of cars but have few staff processing people. Queues at Malaga are now 3+ hours

I with I could give it 0
Horrendous. Avoid this company. I booked through Booking.com whom I trust and read the reviews about Record Go before paying. I was tipped off in the reviews that the company sting you for extra insurance on arrival, so I paid for fully comprehensive insurance at point of purchase.

Only to be told I had two options when I arrived.... purchase their fully comp insurance or accept a hold of 1800 euros on my credit card. WTAF?

Its just a scam. I paid 92 euros for the extra extra insurance as I did not trust this firm with 1800 euros hold on my credit card.

Customer service was a shambles there were 100 of us there waiting each two hours to be served. The worst start to a vacation ever in my life.

Also when I returned the car there were no spaces they would not take the keys from me unless I parked in a bay....so I had to just keep driving round until I found one. It was hell.

We rented a car in Porto, Portugal. At first, everything went smoothly. An accident occurred while we were returning the car. We received no assistance from Record Go itself regarding how the process should proceed. After I transferred the payment for towing the car, they stopped responding to my messages. They charged an additional fee for refueling, even though the tank was full just 2 km from the accident site. I have receipts to prove this, but I haven’t received a response from them.

Perfect experience and very good value for money. The car was clean, the staff were professional, and both the security deposit and the fuel deposit were released quickly. If every car rental company operated like this, it would be fantastic. Thank you!

1096014

Hello,

I rented this car today and was told that it had a full tank of fuel. However, I have now realized that the fuel tank was actually less than half full. I only noticed this when I had to stop at a petrol station to add fuel.

I have a photo of the dashboard taken at the time of pickup, clearly showing that the estimated remaining range was only 223 km, which confirms that the tank was not full.

In addition, the car was handed over to me in a dirty condition.

I will return the car with the same amount of fuel that it had when I collected it, not with a full tank. I also expect my fuel deposit to be fully refunded, as the vehicle was not provided with the agreed fuel level.

Please confirm that this issue will be resolved.

Thank you.

It has been resolved today with airport staf, they were very helpful.

One month after the end of the car rental, we are still waiting to receive from RecordGo the €108 fuel refund, which should have been credited to us immediately.

The rent was very cheap and the car was good however, I had to wait nearly 3 hours at the airport to collect the car, which is unacceptable.

Easy, Friendly, fine cars and good price Car rent in Venice

Record go mobility Bari.
Great experience from the start to the end.
Booking process was great, picking up was fast and smooth operation. Staff is wonderful

Car had a puncture when I was at a wedding. I had the top level coverage. They came to pick up the car and expected me to get a taxi back to airport to pick up a new car. ( 3 hour round trip) when I was at a wedding and leaving at 4am in the morning. I explained this to a man on the phone who said it’s fine for me to get a taxi in the morning to the airport because they took the car and I didn’t want to miss wedding and Just to keep hold of receipts for the taxi. When I’ve got back home to the UK, Recordgo have told me they won’t be covering the taxi to airport even though I didn’t have a car I paid for. They also said I had the wrong coverage and used contractual jargon on me even though I had comfort plus. So all in all I out of pocket for one day of no car and €220 euro taxi fair. They don’t respond back to emails and think they can just get away with not responding me to. I’ve used them a few times now but never ever again will I use again. They left me and my young kids stranded expecting me to take a 3 hour round trip back to the airport to collect a new car for less than 12 hours and I’m not €220 euro out of pocket and I can’t feed my kids.