Recovapro Reviews 

1,936
TrustScore 2.5 out of 5

2.6

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Rated 2 out of 5 stars

My massage gun suddenly stopped working. I am unsure of who to contact to get this fixed as it seems they have closed their business website?

Company replied

Rated 5 out of 5 stars

Ordered the Lite Mini Massage gun. In the pre-Christmas delivery chaos DPD didn't deliver despite their system saying they did. Contacted Recovapro who arranged a new shipment which arrived the next... See more

Rated 1 out of 5 stars

Untrustworthy company and terrible customer service. Bought two of the latest massager but received used and repaired one. Trying to return them but didn't get replied till open a case in PayPal. No... See more

Rated 1 out of 5 stars

Bought two of the latest massager but received used and repaired one. Trying to return them but didn't get replied till open a case in PayPal. Now after 2 months communication, still not able to retu... See more

Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

Recovapro percussion massage gun is a vibration device that helps improve blood circulation, relieve muscle stiffness and soreness, prevent muscle damage and reduce lactic acid level. Recent studies have shown that percussive massage provided by a massage gun can cause muscle tissue to contract 30 times more than normal voluntary contractions. Interestingly, this action results in muscular and fascial lengthening and strengthening, leading to improved muscle strength and enhanced muscle recovery. This combination results in relieving muscular tightness and reducing the physical stress placed on bones and joints


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

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2.6

All reviews

(1,936)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

The delivery was not quite next day but…

The delivery was not quite next day but could have been down to issues on the local roads, which is beyond anyones control. Also. The app to track the delivery wasn’t very clear. Nevertheless, I got my delivery and I love the product. My ex bought one before we split up so I knew what I was getting which is a fantastic product.

November 13, 2023
Rated 1 out of 5 stars

Ordered next day delivery did not…

Ordered next day delivery did not receive sent 3 email got a refund for delivery and was supposed to receive next day did not receive till 2 days later o

November 13, 2023
Recovapro logo

Reply from Recovapro

We deeply regret the inconvenience you experienced regarding the delayed delivery of your order, and we appreciate you sharing your feedback with us.

We want to assure you that the delay in transit, resulting in the non-receipt of your item on the expected next day, was indeed beyond our control. In our commitment to providing a seamless shopping experience, we promptly issued a refund for the delivery charge as a gesture of acknowledgment for the inconvenience caused.

Rated 5 out of 5 stars

Great service

I emailed a few times asking about prices & colour. I always received a quick response.
I’ve ordered two mini massage guns as gifts. They come in a lovely case and box.
Don’t be put off by the rose gold picture which looks very pink. It’s actually a soft rose gold. Would definitely recommend this company 😊

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Recovapro Max! Great piece of technology

I am an Osteopath, and I've been using Recovapro guns since 2020. I have their first edition, but I needed an upgrade. Recovapro Max is anything that you need from a massage gun! There's no much to add, buy it and you'll see. Definitely no need to look for competitors, the value for money is great!

October 31, 2023
Rated 5 out of 5 stars

Great customer service!

Updated review! My recover pro arrived today after I was wondering about my delivery arrival after it was a few days late. Got in touch with recovapro and they told me they are having a problem with deliveries going missing! All sorted now guys thank you you recovapro I can’t wait to try it later!

November 6, 2023
Unprompted review
Rated 4 out of 5 stars

Great Product, Poor customer service

I purchased my Recovapro SE less than a year ago and unfortunately it developed a fault.
I was able to send the item away for repair under warranty, but the communication with customer services wasn’t great. It was difficult to get in touch with someone via email and impossible over the phone.
After 3 weeks, my item was returned and now works as expected.
Overall, the product is fantastic, but the customer service is disappointing.

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service

I’ve had my Recovapro for several years now & it has been excellent, some of the best money I have spent. Their customer service however is truly shocking, their phones don’t work, they fail to respond to emails. What should have been a straightforward battery replacement took weeks.

October 11, 2023
Unprompted review
Recovapro logo

Reply from Recovapro

We appreciate you taking the time to share your feedback regarding your experience with our customer service, and we sincerely apologize for the inconvenience you've faced. Your input is invaluable to us, as it helps us identify areas for improvement.

First and foremost, we are thrilled to hear that your Recovapro has been serving you well over the years, and we genuinely appreciate your support.

That being said, we understand your frustration with the recent service experience. Please accept our apologies for the delay in addressing your battery replacement request and the difficulty you encountered in reaching us.

We want you to know that we take your concerns seriously, and we are actively working on enhancing our customer service to ensure that all our valued customers have a seamless experience when seeking support. We are currently in the process of reviewing and expanding our customer service team to meet the growing demand for our products and services.

We want to assure you that your feedback is instrumental in driving these improvements, and we are committed to providing more efficient and responsive customer service in the future.

If you have any outstanding issues or require further assistance, please do not hesitate to contact us directly. We want to make things right for you and regain your trust.

Rated 4 out of 5 stars

Im still waiting for a technician to…

Im still waiting for a technician to contact me regarding repairing my Recovapro Lite, which is still under guarantee. Contact with them it virtually impossible. I just want to be able to use it again. The magnetic charger is not available to buy online, so I can't even do that..

Contact has been made today and I'd hoping it will be either replaced or repaired..

October 10, 2023
Unprompted review
Rated 3 out of 5 stars

More than 2 weeks and no sign!

I ordered a massage gun a couple of weeks or so ago. Charged £5.99 for "next working day" delivery. DPD tracking currently says that they have my order but are yet to receive my parcel. This appears to mean that they just haven't sent my parcel from the warehouse yet. I have emailed twice and been ignored. I have now asked my physio to email as they know someone at the company, which is a real shame as he recommended it to me.
I'm hoping they resolve this ASAP rather than just stealing my money!

Update: The Customer Services have been in touch and issued a refund of the postage charge (which seems like the least they can do). I understand that Recovapro believe it's a problem at the courier end more than theirs and I'm willing to accept that and look forward to receiving my item.
Based on my experience of the product, I will update my review again in the future.

September 27, 2023
Rated 3 out of 5 stars

My daughter ordered a replacement…

My daughter ordered a replacement charging kit for her Recovapro massage gun (left original abroad). Paid for next working day delivery. Order confirmed, DPD messaged to say they were waiting for the parcel. Since then ....nothing.....DPD not received parcel, no updates, no parcel, no response to emails, telephone number doesn't work. Very disappointing. Terrible customer service and I'm angry that a young teenager appears to have been ripped off.

Edit to Add:
A few hours after writing this my daughter was emailed to hopefully resolve this situation. I will edit my review again upon successful resolution of this situation. I am grateful for the contact that has now been made. Thank you.

September 19, 2023
Unprompted review
Rated 1 out of 5 stars

Bought two of the latest massager but…

Bought two of the latest massager but received used and repaired one. Trying to return them but didn't get replied till open a case in PayPal. Now after 2 months communication, still not able to return and get my money back.
Don't fall in their trap by looking at 90 days return policy, you will be responsible to pay postage and not even get refund.

July 3, 2023

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