Red Dragon Flagmakers Reviews 169

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The delivery was delayed, the colour of the flag is darker than pantone 300uU that i specified, the flags did not have eyelets that i asked for, but my wife likes the tone of the flags and i will... See more

Company replied

Rated 5 out of 5 stars

You can only really judge a company by the customer service offered when things go wrong. I ordered a flag and was very happy with it, and put into storage for future use. When got out few months... See more

Company replied

Rated 5 out of 5 stars

Incredible service from Red Dragon - order was delivered the next day, so impressed. The bunting is a good length, well stitched & nice bright colours. I only wish the bunting could have been stitch... See more

Rated 5 out of 5 stars

Pete couldn't have been more helpful and we are very pleased with our flag. We look forward to using it at the coronation of Charles in 2023, all the more special because I was born in Elizabeth II's... See more

Company replied

Company details

  1. Flag Store
  2. Banner Store
  3. Manufacturer
  4. Sewing Company

Written by the company

Red Dragon Flagmakers ceased trading due to family bereavement in November 2022.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed with the delivery service

Disappointed with the delivery service. Having paid £4.90 for 48 hour courier delivery (unnecessary) item notified despatched on 17th March and arrived by post on 22nd. Also unable to access any tracking information.

March 23, 2021
Red Dragon Flagmakers logo

Reply from Red Dragon Flagmakers

Hello Peter - sorry to hear you are disappointed with the delivery service. Unfortunately Royal Mail and their delivery schedule is out of our control and if you'd contacted us to query where your order was we would have been happy to help you track and trace it.

Rated 5 out of 5 stars

Perfect

I used the fire retardancy service and I could not recommend it highly enough. The communication was great, speed was excellent and the price absolutely unbeatable.

March 20, 2021
Rated 1 out of 5 stars

PRODUCT WAS OF POOR QUALITY AND NOTHING…

PRODUCT WAS OF POOR QUALITY AND NOTHING LIKE THE IMAGE USED ON THE WEBSITE, NO REPLY TO EMAIL ABOUT THIS.

March 15, 2021
Red Dragon Flagmakers logo

Reply from Red Dragon Flagmakers

Sheila - sorry to hear you werent happy with the goods received. We would have been happy to take them back and give a full refund but have received no correspondence from you on the matter. We dont actually make the Inglefield clips but they are the same as used for the Ministry of Defence so you can be sure they are fit for purpose. Perhaps next time, get in touch rather than leave a poor review for something we knew nothing about.... that way we can make any changes.

Rated 4 out of 5 stars

I have given 4 stars because of the…

I have given 4 stars because of the time it took to receive my order, not Red Dragon fault but perhaps they should change how goods are sent to customers. After a week my order had not been received and after contacting RD twice apparently Royal Mail had lost my order which I had paid £4.90 postage for, the order was only a strip of tape therefore could of been sent by normal first or second class post.RD did send me a second order by recorded post which I received the day after they posted it and repaid my original postage of £4.90 which was very much appreciated. Would order from them again.

March 3, 2021
Rated 5 out of 5 stars

Somerset flag order

Placed an order and received a dispatch confirmation by email, when the item didn’t turn up I emailed to query and received a response within the hour, which apologised and advised that although the item was on its way they’d send another that day. Sure enough I received the replacement two days later. It is well made and as described on the website. Reasonably priced and excellent customer service.

February 21, 2021
Red Dragon Flagmakers logo

Reply from Red Dragon Flagmakers

Thanks for the positive feedback Dawn - much appreciated!

Rated 5 out of 5 stars

Really good quality

Really good quality , much better than I thought it would be .ordered big flag and banners . Even the banners were better than I expected thank you , can’t wait to put up my Somerset flag,

February 9, 2021
Red Dragon Flagmakers logo

Reply from Red Dragon Flagmakers

So pleased you're happy with your flags Sally. Many thanks for the feedback.

Rated 3 out of 5 stars

The flag was well made and delivered…

The flag was well made and delivered promptly.

When I placed the order, I gave some carefully written instructions on how I wanted to fit the ensign to its pole and obviously I did not make myself clear. What I received would have been almost impossible to fly.
I have had to do a lot of unpicking and make quite a lot of modifications in order to get what I wanted but the flag is now finished and I am pleased to have added the personal touch.

January 17, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look