REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent platform

Really love my Kelly , was way more than I expected , the condition, color and sense of barely worn bag is what impressed me on this purchase. GEORGIA always responded me with all of my doubts , it’s a really human and lovely person. Hope to buy again soon from you, love your stock.

March 14, 2024
Rated 5 out of 5 stars

Amazing !!!

Amazing !!!! Wonderful service and customer service, everything wonderful, thank you very much! I LOVE MY BAG

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Great Experience!
Special thanks to Hunter for smooth transaction purchasing my Kelly Bag. He helps me on the price and paying split on my 2 credit cards, can't ask for more!

December 12, 2023
Rated 5 out of 5 stars

First time ordering a pre owned…

First time ordering a pre owned designer handbag and I could not be more content and pleased with the entire process. I trust and love Redeluxe and i will be a returning customer because service is great and my bag was just how the images described amazing quality! Also the quality of their images and videos is so good! I love that they offer many payment plans as well to facilitate the purchase to anyone and I just love Georgia!!! She is amazing ☺️

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

INCREDIBLE experience…

This was my first time using Redeluxe and Georgia was INCREDIBLE!!! She was so sweet & patient with all my quiestions prior to making my purchase. The bag was more beautiful in person and exactly as described. Shipping was fast and the packaging was absolutely PRISTINE!! Can't wait to make another purchase!! Thank you!!

March 11, 2024
Rated 5 out of 5 stars

I left a review a week ago about a…

I left a review a week ago about a disappointed purchase experience, but wanted to follow up with another review to voice how impressed I am with this team. They were responsive to my concerns and took immediate action to correct the issue. They stressed the priority of transparency for their company, and honestly, they handled the matter as if I was shopping at an actual Chanel boutique. Would recommend!

February 27, 2024
Rated 5 out of 5 stars

Redeluxe is the BEST!

Redeluxe is the BEST! Georgia and Hunter are truly wonderful! They made me feel comfortable and secure with all my transactions in every manner! They helped me get my DREAM bag and I am truly grateful! Thank you so much!!!

February 6, 2024
Rated 5 out of 5 stars

I was in the market to sell my Chanel…

I was in the market to sell my Chanel bag and I went through 3 different companies including REDELUXE, to see which one will give me the best offer and REDELUXE was the highest bidder. I’m very pleased with the whole transaction, they kept me update with every step of the process, constant communication and very professional. Looking forward to doing more business with them. Thanks REDELUXE!!!

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

Amazing service, beautiful packaging.
Owner was very professional, transparent and thoughtful. Please to deal with. Highly recommend.

February 12, 2024
Rated 5 out of 5 stars

Very happy with experience

I have sold 2 bags and purchased 1 and am extremely happy! I love my classic flap! I received top pricing for my sold items. Georgia and team are amazing to work with. You will only find amazing quality items and superior service. Every question I had they answered in detail. They made my experience a wonderful one.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

I felt understood and cared for

Because of a glitch on the site, I tried to purchase a bag that was no longer available. RDL very quickly contacted me and apologized profusely about the mistake. What’s more important is that they communicated with me with compassion, did not dismiss my feelings but acknowledged and validated that I was disappointed. I felt understood and cared for. Furthermore, RDL promised to try their hardest to find a replacement for the bag “that got away.” I’m so happy to report that two months later - I have my dream Kelly! Love RDL and will be back for more.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Yay, looove Redeluxe!

Georgia and Hunter were very professional and responded to my bag inquiry so quickly! I sold one of my bags to Redeluxe and purchased a new bag, and was so excited to get it in the mail :) such a smooth and easy process! Cannot recommend Redeluxe enough! :)

January 23, 2024
Rated 5 out of 5 stars

In love with my new bag

We had problems with the shipment but Georgia helped me by contacting fed ex and after that it was within 4 days at my home. (In the Netherlands ) love the care that was put in packaging it and I am absolutely in love with the bag that I bought. Will buy here again !

January 22, 2024

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