REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Just received my first bag

Just received my first bag from Redeluxe. Their customer service is really good! When I bought my bag they were short staffed, and it took a while for me to get shipping updates. They gave me a refund to apologize for the delay in their response, which was not necessary - But very nice nevertheless! And for other Europeans who consider buying from Redeluxe, but worries about taxes etc: I am located in Norway which has some really strict rules regarding customs/taxes etc for products imported from other countries. I have not been charged anything. Redeluxe covers it all. I see no reason to buy bags from anyone else.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Amazing experience!! It was a first time but for sure not the last one ;)
Everything was super fast and a lot of details

April 28, 2024
Rated 5 out of 5 stars

Wonderful Experience!

I had a wonderful first-time purchasing experience (I bought a beautiful vintage Chanel bag) and first-time selling experience. Both transactions went smoothly and without any hiccups. The bag shipped quickly and I received payment confirmation for the bag I sold the same day they received it! They also gave me one of the best buyout offers I'd been given. Georgia and her team are fast and efficient! Looking forward to shopping Redeluxe again soon!

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!!

Great customer service! Easy and simple process to sell! Quick responses! I took a leap of faith on Redeluxe and sold two bags-zero issues! Thank you again for your kindness! May God bless your business!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Bought the dream bag

Georgia and Redeluxe team have been amazing and patiently with me. They look into all my things that I wanna to sell to them and also offered me the bag with buy out and cash.
The bag is a dream bag that I have been hunting for a while and the color of the bag is exactly like Tiffany blue that I am so in love with.
Thank you for Redeluxe for helping me for finding my dream bag but also a serious consignment that I really trust to sell and buy from.

March 20, 2024
Rated 5 out of 5 stars

i love the bag!!

i love the bag!!! packaging and quality of the bag is amazing!! will definitely buy another bag with you😍❤️🥰

March 12, 2024
Unprompted review

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