REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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Rated 5 out of 5 stars

I had the opportunity to sell my Chanel…

I had the opportunity to sell my Chanel bag to Redeluxe and the experience was amazing , very smooth and transparent.
I got the funds in just a couple of days and very competitive.
Thank you Redeluxe , will definitely consider you again for selling or buying.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

The Best Reseller in the Market

I am buying from different Hermes resellers in the market and i can honestly say that Redeluxe is the BEST! The packaging was truly impressive, resembling the luxury and attention to detail you’d find in Hermes boutique. The birkin i bought is in immaculate condition, just as described. The Redeluxe team really exceeded my expectations. Additionally, the shipping was impressively fast—I am based in the UAE and I received my order within 5 days of placing the order. I'm extremely happy with my purchase and highly recommend Redeluxe for their exceptional attention to detail, quality, and fast delivery. Thank you Redeluxe, will definitely purchase again!

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Chanel Red Classic

Redelux was GREAT to work with. I bought my first red classic Chanel flap bag. Georgina and team were so quick to answer all my questions and making sure I picked the perfect red bag. I am so happy with my purchase and experience. Can’t wait to buy my next bag with Redelux.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND

From the moment I started following redeluxe on instagram I just knew it was a business I could trust. I recently just made my first purchase and as I expected, I was not disappointed. The packaging was beautiful, the bag was in immaculate condition - better than I imagined and the delivery time was Unbelievable. I live in Saudi Arabia and it arrived in 4days!! Thank you and bless you guys so much!! Highly recommend and will definitely be buying again.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased from ReDeluxe twice…

I have purchased from ReDeluxe twice now and Georgia is amazing! The bags are pristine and the packaging should be the industry standard. I absolutely loving watching Georgia showcase luxury bags! I will definitely be a life long client.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Redeluxe name speaks for itself…

Redeluxe name speaks for itself everything about my purchase experience was luxurious. They communicated efficiently and prompt. The order shipped quickly. The attention detail of their packaging was superb and is unmatched on the resale market. It made the unboxing an amazing experience. I will definitely be a repeat client.

May 16, 2024
Rated 5 out of 5 stars

The best sellers …the best products for

Truly the best sellers in the reselling market. Always very help and answer all your questions honestly and quickly. Then…lets not forget about the stunning bags they offer ❤️Each and every one is perfect!! My favorite people selling on Instagram. Thank you ❣️❣️❣️

May 16, 2024
Rated 5 out of 5 stars

This was my first purchase from a…

This was my first purchase from a pre-owned luxury website. I have to say every step of the way was easy and pleasant. Emails were quick and helpful. Georgia is so sweet and even texted me more videos and pictures at my request. I do love how she has video unboxings for her bags. It makes it so much easier to see what you’re getting. She answered all my questions and made me feel confident and comfortable with the process.
It was a treat to have free 2 day express shipping. After my purchase, we received a friendly call to make sure we actually purchased the bag and verified our identity and address. The email tracking updates were fast. The bag was packaged with care. The bag arrived in pristine condition as described. It is even more beautiful in person. My birkin 25 is exactly what I wanted: Color, hardware, the leather, and the like new condition in its box and dust bag …my dream bag is a reality. They have amazing options for your luxury taste in fantastic condition. Let’s not forget their lifetime guarantee of authenticity. That’s a win for us. I honestly am thrilled with my experience with Redeluxe. A true luxury experience with one on one customer service. You can tell Georgia and her team really care about their customer’s happiness. The Redeluxe team exceeded my expectations. I will definitely keep my eyes open for my next Hermes bag here. I know for a fact what is shown and described is what you will get. I highly recommend Redeluxe. You will not regret!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars all around

5 Stars all around! Trustworthy, fair and easy to work with! Look no further for any other luxury reseller because you can shop and sell with ease right here!!

May 7, 2024

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