REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Redeluxe

Love Redeluxe, they have amazing products and their customer service is great. They ship the items quickly. Will be buying from the again.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Georgia was so wonderful to work with

Georgia was so wonderful to work with. She made time to explain all my questions and give me her personal opinions on colors and pricing. Not pushy at all which is how you want your experience to go specially if you’re considering buying a pricy bag. I loved her aura and personality so much that I purchased four purses with her! My first ever Chanel purses. So happy. Packaging was beautiful and everything was exactly as described on her website. Love her. ❤️

May 9, 2024
Rated 5 out of 5 stars

I just got the green lady Dior bag and…

I just got the green lady Dior bag and I’m wowed. It came in with a lovely note and packaging from Hunter and Georgia . It also came in a new/pristine condition. I will definitely be purchasing more bags from Redeluxe . Thank you so much . Great job and excellent service .

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

I love Redeluxe most of their bags are…

I love Redeluxe most of their bags are pristine. I love my bag it arrived on time and she is in excellent condition. redeluxe and their team are very helpful with any questions you have. The service is excellent. I will continue to shop from them in the future

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Redeluxe is an excellent company to do…

Redeluxe is an excellent company to do business with. Their constant updates keep you informed every step of the way, which is both reassuring and appreciated. The entire process, from start to finish, is seamless and stress-free. The professionalism and attention to detail make working with them a truly enjoyable experience. Highly recommend!

September 11, 2024
Unprompted review
Rated 4 out of 5 stars

Outstanding Customer Service

I purchased the exquisite LV Side Trunk PM in the Malletage Lamb Leather. The price for the bag was irresistible, and the quality of the bag was pristine. Unfortunately there was an issue with the bag prior to shipping. Reduluxe took total accountability. Their customer service, rectification, and compensation process was second to none. I’m loving my new bag! She is absolutely gorgeous. I will definitely buy from REDELUXE in the future.
LizE

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

I love Redeluxe

I love Redeluxe. Excellent costumer service,Georgia was so nice and helpful,definitely I will buy another bag in the future. Thank you very much Georgia .
Maria Webster

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication by the…

Excellent communication by the Redeluxe team- I was updated on the process from inquiry to payment in a timely manner and felt very at ease with the transaction of my item. As a customer, I had a very pleasant and hassle free experience. I would highly recommend them to others.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Redeluxe - They were friendly and polite and they responded to all of my questions. Their prices are fair and they processed my payment quickly - I will definitely be coming to them again

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

There won’t be enough space here to…

There won’t be enough space here to fully capture how exceptional the redeluxe shopping experience is, but I’ll try. In terms of selection, quality, and pricing (especially for vintage pieces), they are the best of the best I have ever worked with. In terms of customer service and that “luxury experience,” they consistently deliver, despite the barriers of being online, which is impressive. Logistically, from shipping to packaging, to payment.. the process is as smooth as Lambskin leather. Most importantly, this company has proven to be trustworthy. I was hesitant to dip into the pre loved/vintage bag market, because you can get burned, but this company takes all those fears away. I’ve purchased three vintage Chanel bags this year alone from Redeluxe, and I can promise you that once you receive your first purchase, you’ll become a loyal customer. I cannot say enough good things ❤️

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely bag and excellent communication

The bag I got was in perfect condition and a lovely discontinued color. Selling a pre-owned bag and putting it towards the purchase made for a smooth transition. Communication was stellar throughout the process!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

First purchase

Getting a Vintage bag from Redeluxe in an excellent condition was a big hit! We enjoyed the service and the package reached us very quickly and nicely put together. We are very happy with our purchase and would definitely buy again.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Stunning bag, very fair price- this is my third purchase from REDELUXE and I do not have anything but praise for the entire team and the overall experience. Communication and service is top notch and the bags are extremely high quality, even down to how they are packaged for shipping.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Best company to sell your luxury bags

I have sold two bags to Redeluxe, Georgia and her husband Hunter are very honest, fair and kind. They were very patient and accommodating, they personally called me to take my information. :)
I will never sell with anyone else, and you shouldn’t either. Only Redeluxe.
And I wish all the prosperity to them.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Redeluxe Team

Gerogia, Hunter and the Redeluxe Team are amazing, awesome service, anything you need they are there to help. I have purchased several handbags from them, never had an issue. Customer service is top notch. Just an amazing overall team and owners. God bless you guys ❤️ thank you for always taking the time to answer all my questions.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very prompt and professional responses…

My review is based on my interaction with them. The reason is also because I have been dealing with other sellers and its been a nightmare. On 1st July I saw a bag that I liked.. unfortunately it was sold before I could buy it. But the interaction was very prompt and professional and I have been closely following her hoping she will have my bag in stock again. Good Luck to you, Georgia.

July 1, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look