REDELUXE | Luxury Pre Owned Designer Handbags Reviews 353

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing items as being in pristine or even better-than-expected condition, with many appreciating the detailed descriptions and photos provided. The delivery service is frequently highlighted for its exceptional speed and efficiency, with many people receiving their purchases very quickly. The overall service and customer service are consistently rated as excellent, with consumers noting the professional, friendly, and responsive communication from the team. The packaging is also a standout, often described as beautiful, elegant, and even superior to what they've received from luxury brands. Conversely, a small portion of people were dissatisfied with certain items, specifically mentioning the advent calendar. These customers felt that some of the gifts included were lackluster, cheap, or not useful, leading to disappointment, especially when purchased as gifts.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the beautiful and pristine... See more

Quality

Consumers find quality to be positive, consistently praising the pristine condition of items, often described... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Here we are again , just got my bag # 3 from The best reseller ever REDELUXE. What an amazing experience over and over , love my vintage very hard to find shoulder Birkin. My bag is beautiful, packa... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Fashion Accessories Store

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

353 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Experience Overall!

The bag arrived in like new condition. Very well packed and presented. The bag is gorgeous. It was shipped promptly and arrived exactly on time. Great website and customer service!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

White glove experience

I placed my order on the New Years Eve for a Chanel bag. It was easy to communicate with REDELUXE in the chat as they were almost instantly available and answered all my questions, which made me feel confident about my decision. I also got a nice discount to apply to my order (thank you so much!). I received my bag in just a few days and it matched the photos and description 100%. I’m sharing my honest review here because I truly enjoyed my purchase process and the price/quality of the bag I got. I’ll definitely be going back to the store as my #1 luxury reseller choice!

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

A perfect experience

I ordered for the UK and the bag arrived quicker than expected, beautifully packaged and as described. A perfect experience from start to finish!

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Lightning fast shipping, bag arrived on Christmas Eve, such an amazing surprise :) Packaged so nicely too. I literally RAN to purchase another bag from Redeluxe that I had my eye on! Highly recommend

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

This is my third purchase from…

This is my third purchase from Redeluxe. I’m so happy with my purchase. It was quickly delivered and carefully wrapped. So much attention to detail for the best client experience. I will def be buying from Georgia again. The inventory selection is amazing and you know you’re getting an authentic piece.

December 24, 2024
Unprompted review
Rated 4 out of 5 stars

Very good condition, easy process, great packaging

The buying process was great, it took a few more days in customs and I had to pay 10€ extra for the customs, even though it was stated, that there were no additional fees for the customer. But the bags are in a really good condition and they were packaged really well. Bc of Black Friday I made a great deal. Would buy again from redeluxe.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing✨

Amazing! This is my third purchase from Georgia and Hunter.
Guys, you are professionals and will come back for more continuously✨
Except from the amazing products that you have,you treat your customers in a very human and approachable manner and that is rare. Thank you😘🥂

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Love

Love, Love, Love my Chanel bag. I am truly impressed with Redeluxe. The fast shipping, packaging and personalized note! Saving for my next purchase. The classic flap is in pristine condition!!!

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, packaging, and service! Price was a fabulous accidental find!

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed with my first purchase…

Very impressed with my first purchase from Redeluxe, a gorgeous Chanel card holder. that i received in brand new condition at an incredible price. The care put into the packaging was immaculate. I have been hesitant to purchase from a reseller but after seeing excellent reviews, decided to try Redeluxe. and so glad I did. I would absolutely consider selling to or purchasing from them again.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied new customer

Love my new Garden Party in Bleu Nuit. My very first dream H color and I finally have it in my collection 🩶 It’s in brand new condition at an amazing price! I couldn’t be happier. Georgia is wonderful! She’s very helpful with answering my questions and responds promptly. The bag was shipped a few hours after I placed my order! First time ordering from redeluxe and I am so glad I did 🩷

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

What a wonderful first experience

What a wonderful first experience. I felt valued & appreciated. Georgia was welcoming & very professional. So quick to respond & my Kelly arrived perfectly as described & so quickly to Australia. Highly recommend with competitive prices. I’m a permanent customer now.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bag

Amazing bag! just as described! quick shipping and delightful packaging with Auth. service! Will stop by again in future!

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Scooped up a great vintage Chanel bag!

As soon as I saw the bag posted on the website I fell in love, and moreover, when I did the unboxing.
I immediately made the purchase, because I have missed out on many a bag waiting and contemplating. Georgia and her team obtain great inventory.
If you see something you love - buy it!

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

The bag is absolutely beautiful and in…

The bag is absolutely beautiful and in perfect condition- just as described. My bag also arrived quickly and overall happy with the experience. This is my third purchase with Redeluxe and I always feel confident that what I'm purchasing is authentic. Thank you for making my handbag dreams a reality.

September 25, 2024
Unprompted review

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