The ferry was on time-both ways. You have real people available to deal with issues - thank you. Plus food!! Appreciate in particular that you ask parents not to allow children to run around. May... See more
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Review summary
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Reviews shaping this summary
Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selecti... See more
Excellent journey both ways. Quick and efficient at boarding and disembarkation. Clean and comfortable lounges to use whilst sailing. We only had drinks, so can’t comment on food options. The drinks w... See more
Company replied
Although I’m an Island resident and should know better (!) I made a silly error when booking on line which I realised only when attempting to board in East Cowes. My Southampton destination was a cr... See more
Company replied
Company details
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Reply from Red Funnel Ferries
Thank you for your review - we are happy to hear you received good service while travelling with us.
Very efficient and organised.
June 13, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your review - we hope to welcome you back on board again soon.
Keep sending me someone else’s emails
June 30, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your comments.
I am sorry to hear that you are getting emails meant for someone else. Your email address was provided for a recent booking, and you may have received an eticket before a request for feedback from Trustopilot. We have no way of verifying that email addresses are correct, and I sincerely apologise for any inconvenience this has caused.
Fantastic funnel
Well organised
Smooth sailing
Instructions and safety well communicated and clear.
Fully stocked for food and gifts
Pleasant staff
June 12, 2026
Reply from Red Funnel Ferries
Thank you for your feedback. We are delighted to hear that you had a smooth crossing with us, and we hope to see you on board again soon.
On time for the last 15 visits or…
On time for the last 15 visits or so,and very comfortable ferry over to i.o.w.Like this destination it goes to and its departure.
Also food and drink aboard are very nice to.
If your late or Early they have always accommodated us to
June 7, 2026
Reply from Red Funnel Ferries
Thank you for your review. We are happy to hear that your recent crossings have been on time, and that you enjoy the food and drink options available. We hope to welcome you back on board again soon!
boarding and on time service very good, food lacking
boarding and on time service very good, however food offering is rather bland and boring with no real change in the 3 years i,ve sailed with the service.
4 seasons in one year it would be nice to see some seasonal offerings on the menu?
June 19, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are sorry to hear that you find out food option to be boring. We review the food options available on board every year, and while some staples such as curry or fish and chips remain, many changes are implemented. This year, we have seen additions such as hunters chicken and quiche of the day.
I shall ensure that your feedback is reviewed by the relevant teams.
Accessible needs were met for both…
Accessible needs were met for both journeys and we were well looked after.
June 13, 2026
Reply from Red Funnel Ferries
Thanks for your review - we are happy to hear that your needs were met and that you were well looked after.
Super efficient check in
Super efficient check in, ferries immaculately clean and providing good quality food and drinks at sensible prices
June 19, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - w hope to welcome you back on board again soon!
Helpful staff for my disabled husband
June 13, 2026
Reply from Red Funnel Ferries
Thanks for your review - we are pleased to hear that your husband found our staff to be helpful!
Reply from Red Funnel Ferries
Thank you for your feedback - w hope to welcome you back on board again soon!
Everything it should be
Very Accommodating. Friendly staff. Clean.
Nice and easy part of our travels
June 15, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - w hope to welcome you back on board again soon!
Helpful when we needed to bring forward…
Helpful when we needed to bring forward sailing time
June 15, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - we are pleased to hear you were able to amend your booking.
You were so helpful changing my travel…
You were so helpful changing my travel times and all was good
June 11, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Super helpful. For various reasons we needed a…
For various reasons we needed a crossing where we could remain in our vehicle. The customer service team were very helpful and were able to accommodate this request.
Booking was easy, deck staff very friendly and both crossings on time without issue.
June 13, 2026
Reply from Red Funnel Ferries
Thank you for your feedback. We are pleased to hear that our team were helpful and that you were able to stay in your car for the crossing.
Friendly staff clean tidy ferry…
Friendly staff clean tidy ferry pleasant journey really enjoyable
June 8, 2026
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Punctuality and friendly service.
June 16, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Lovely Experience
We travelled by car with our little cockapoo to Isle of Wight and was very impressed how quick, easy and efficient the service was. Our little cockapoo loved the treats given to her by the kind lady in the pet lounge. Everyone was so friendly and helpful. The only thing I would mention is that there was a repeated announcement about no dogs on the furniture in the pet lounge whilst people were sitting in the pet lounge with their feet on the furniture. Otherwise all lovely. Thank you and will recommend and use again.
June 14, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are delighted to hear that you and your pooch enjoyed travelling with us, and really appreciate your feedback.
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Good customer service experience
I had booked my ferry crossing the wrong way round after having to move the crossing date.The ferry operative who checked the booking at the terminal sorted this out and changed the return journey to the correct destination. Everything went very smoothly, very pleased with the experience
June 13, 2026
Reply from Red Funnel Ferries
Thank you for your review. We are pleased to hear that you were able to easily change your booking and that you had a smooth crossing with us.
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