Red Funnel was very quick at responding to my enquiries they answererd in a easy to understand way & made me feel like I was valued as a customer. Everytime I contact Red Funnel or travel on there boa... See more
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Review summary
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We travelled to the Isle of Wight recently with Red Funnel. The booking process was simple & entry at the ports was all done by car registration recognition so no worries about finding tickets etc. On... See more
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Sailing on time. Dog lounge easily accessible. Good selection of food and beverages available. Having arrived earlier than expected on the return crossing from Cowes to Southampton we were offered ins... See more
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Never had any issues with Red Funnel( so far), staff are always friendly, helpful & ferry always running to time ( used a several times in last few years) Yes this time going was strange as the la... See more
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Company details
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.4
Excellent
553 reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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All on time
All on time, did well to clear backlog from the accident outside the dock on Friday 24th April, good journey :-)
April 24, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are pleased to hear you had a good journey, and we hope to welcome you back on board again soon.
Easy online booking
Easy online booking. Nice professional Staff. Will be happy to use them again.
April 24, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - we are happy to hear that you would travel with us again!
Reply from Red Funnel Ferries
Thank your your review - we hope to welcome you back onboard again soon!
Reply from Red Funnel Ferries
Thank you for taking the time to share your feedback. We're pleased to hear that our staff were friendly and welcoming!
A good trip as always
April 12, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave a review. We’re glad to hear your journey went smoothly and that your experience with us was a positive one.
Reply from Red Funnel Ferries
Thank you for sharing your feedback with us. We are happy to hear your crossing was on time, and that you found our vessel was clean.
Smooth process
Easy to book online and booking in at the terminal went smoothly , boat ran to time.
April 1, 2026
Reply from Red Funnel Ferries
Thank you for your feedback. Its great to know that your journey with us was smooth and punctual.
Reply from Red Funnel Ferries
Thank you for sharing your experience with us! We're happy to hear that our staff are friendly and your departure left on time.
I could ring up and speak to somebody…
I could ring up and speak to somebody:
I really valued speaking to a real person as my circumstances changed.
Can do bookings online but when I needed to reshedule - making enquiries and
arrangements, I felt valued.
Again, when I got there too early on my return, they put me on an earlier ferry.
They are so true when they say they will do their best to get you on the next ferry !
Lovely service in the ship I did upgrade to the signature room and enjoyed small snacks and sofa seats
This makes me want to come back with relatives and or friends, for sure - well done and thank you !
Dawn
April 9, 2026
Reply from Red Funnel Ferries
Thank you for your positive feedback, Dawn! I'm delighted to hear that you felt supported and valued when making and amending bookings with us, and we're pleased to hear you were able to hop on an earlier crossing back. We hope to welcome you back onboard soon for another smooth journey!
Everything rolled into one both going…
Everything rolled into one both going on and getting off excellent service
April 10, 2026
Reply from Red Funnel Ferries
Thank you for sharing your positive experience with us - its lovely to hear you found our service excellent.
We arrived 2 hours early for our ferry…
We arrived 2 hours early for our ferry home and had no trouble getting on the earlier sailing. All the staff on board were friendly and helpful. The journey was lovely, very relaxing
April 24, 2026
Reply from Red Funnel Ferries
Thanks you for taking the time to share your positive feedback with us. We're really pleased that you were able to board an earlier crossing, and our staff friendly. We hope to welcome you back onboard again for another relaxing journey!
Excellent and prompt service from all
We arrived earlier than expected and was put on an earlier crossing. Easy to access and journey was comfortable. Plenty to occupy you on the hour long crossing. On the return we were treated witg respect and courtesy from all involved with Red Funnel. Brilliant service and reasonable price.
April 11, 2026
Reply from Red Funnel Ferries
Thank you so much for your kind review. We're so pleased to hear that you enjoyed your crossing with us and that you were treated with respect. We hope to welcome back on board again soon.
Very helpful
Gave assistance on outward journey to Isle of Wight when we were delayed in a traffic jam on the M3, and re-scheduled us. Kept us up to date with developments for our return trip to Southampton, following a serious road incident in Southampton. Very good service.
April 24, 2026
Reply from Red Funnel Ferries
Thank you for time to leave us your feedback. We are pleased to hear that we were able to move your booking to the next departure, and kept you updating during the incident in Southampton.
Always a good service on the boat and…
Always a good service on the boat and friendly staff at both the arrivals and on board. The pricing could though be better for the length of the journey! At certain times you could fly to USA cheaper. A shame as we would get more coming to the island if the price was lower!
April 21, 2026
Reply from Red Funnel Ferries
Thank you for your balanced feedback. We are happy to hear that our colleagues were friendly. We recommend checking out the special offers page on our website before booking to see if there are any promotions available.
We got there and everything was great
We got there and everything was great. sailed through. The sail both ways went well without any problems what so ever. I had two dogs with me and the enjoyed the ride as well. Booking our tickets great, Staff very helpful and the service I couldn't ask for more. Thank you Red Funnel
April 22, 2026
Reply from Red Funnel Ferries
Thank you so much for taking the time to leave us your positive review. We are delighted to hear that your crossing was great, and that your dogs enjoyed travelling with us! We hope to see you and your pooches onboard again soon.
We were made welcome from the moment we…
We were made welcome from the moment we reached the dock gate. All staff that we came into contact with were great and the boat was clean and tidy. Thank you.
April 2, 2026
Reply from Red Funnel Ferries
Thank you for your feedback! We are pleased to hear that our staff were welcoming and our vessel clean and tidy.
Reply from Red Funnel Ferries
Thank you for your review - we are pleased to hear your departures left as scheduled
Very well organised
Very well organised , clean tidy, staff friendly and comfortable travel
April 4, 2026
Reply from Red Funnel Ferries
Thanks for your review - we are happy to hear that vessels were clean and our staff friendly. We hope to see you onboard again soon for another comfortable crossing
All ways use red funnel each year to go…
All ways use red funnel each year to go over to the Isle of Wight. The safe are always so helpful. On this occasion. Due. To road works we missed our sailing. The young man was so helpful. And he managed to get us on the next sailing.
Coming back we were early and they got us on the earlier sailing.
I have recommended friends and family to book with you when they are sailing to Isle of Wight.
Also the ferry is very clean and staff are helpful and friendly.
March 30, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave your review. We are delighted to hear that you had a pleasant experience with us, and our staff were friendly and accommodating.
Red Funnel do their best to supply
From entering the gates to leaving the ferry the staff are helpful and never overbearing , they seem to move obstacles to accommodate as we customers do not always get things spot on I have never found a problem with Red Funnel
April 13, 2026
Reply from Red Funnel Ferries
Thank you so much for your kind review. We are happy to hear that our staff are friendly and helpful. We hope to welcome you back onboard again soon!
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