Red Funnel was very quick at responding to my enquiries they answererd in a easy to understand way & made me feel like I was valued as a customer. Everytime I contact Red Funnel or travel on there boa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We travelled to the Isle of Wight recently with Red Funnel. The booking process was simple & entry at the ports was all done by car registration recognition so no worries about finding tickets etc. On... See more
Company replied
Sailing on time. Dog lounge easily accessible. Good selection of food and beverages available. Having arrived earlier than expected on the return crossing from Cowes to Southampton we were offered ins... See more
Company replied
Never had any issues with Red Funnel( so far), staff are always friendly, helpful & ferry always running to time ( used a several times in last few years) Yes this time going was strange as the la... See more
Company replied
Company details
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.4
Excellent
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had booked the wrong times not…
I had booked the wrong times not realizing the 24 clock. Rep quickly rebooked us, processed a small adjustment rate and sent us on our way. Everything else ran like clockwork.
April 2, 2026
Reply from Red Funnel Ferries
Thank you for your review, Chris. We're really pleased our team were able to quickly help resolve the booking issue and get you on your way with minimal fuss. It's great to hear the rest of your journey ran smoothly too. We hope to see you again soon.
All very efficient
All very efficient. We were lucky to get on an earlier ferry for our return journey.
May 2, 2026
Reply from Red Funnel Ferries
Thank you for your feedback, Sharon. We're glad everything ran efficiently for you and that you were able to travel on an earlier return sailing – always a bonus. We appreciate you travelling with us and hope to welcome you back again soon.
Reply from Red Funnel Ferries
Thank you for your lovely review, Sam. We're really pleased to hear everything was smooth and easy from start to finish. We appreciate your kind words and hope to see you again soon.
My award goes to the staff.
I use Red Funnel above twice a year and four weeks ago I went to the I.O.W. two days after a major op. The staff just couldn't do enough for me. The crossing was calm witch was good but the docking was so smooth aswell. The road in to the port from the motorway is a lot easier than Portsmouth.
My award goes to all the staff.
Keith piper.
April 1, 2026
Reply from Red Funnel Ferries
Thank you so much for your kind words – it really means a lot to us.
We’re especially pleased to hear that our team were able to support you so well following your operation. We’ll make sure your feedback is shared with the crew, as they’ll be delighted to know they made a difference.
It’s great to hear you had a smooth and comfortable crossing too – and we couldn’t agree more about the easy route into the port!
Wishing you a continued smooth recovery, and we look forward to welcoming you back on board again soon.
The Red Funnel Team
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
The day we travelled out to East Cowes…
The day we travelled out to East Cowes there was a serious accident just outside the terminal at Southampton, we had checked in and was informed of possible long delays. We were kept informed about the situation and we sailed with just a few people and 3-4 cars onboard. The staff were great all very friendly and helpful. On return journey we arrived early and a lovely young lady checked us in on the earlier ferry so we returned an hour earlier to Southampton which was very much appreciated as we had a long journey onwards. Booking process was easy , staff all very efficient and friendly would highly recommend Red Funnel.
April 17, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you were impacted by a delay to our services due to an incident outside our terminal in Southampton.
While the incident restricted entry and exit to our terminal, we experienced delays in our service while we were waiting for the incident to be resolved. I am pleased to hear that you were kept updated, and you found our colleagues to be friendly and helpful.
Around good efficient service
April 13, 2026
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Reply from Red Funnel Ferries
Thank you for your kind comments about our colleagues - we hope to welcome you back on board again soon!
Easy and well organised.
April 23, 2026
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
Good service.
In spite of not being able to board the ferry to the Isle of Wight at the booked time due to a major accident on the A33 right outside the ferry entrance, we were able to get on to the ferry later the same day without any problems. Return journey on 01/5/26 was fine being boarded and departing East Cowes bang on time. Loading and unloading process was very efficient. I would definately use this service again.
April 24, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your review.
I am sorry to hear that you were impacted by the incident outside our terminal, and I apologise for any inconvenience this caused. Due to restricted entry and exit of our terminal, we unfortunately saw some suspensions to our vehicle ferry service; however, we endeavoured to return to service as soon as possible.
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
Smooth boarding and exit from ferry
Smooth boarding and exit from ferry, good breakfast on board and great to be able to walk around the ship to kill the time for an hour. Will do Red funnel again no doubt!
April 13, 2026
Reply from Red Funnel Ferries
Thank you for your review. I am pleased to hear you enjoyed the breakfast and we hope to welcome you on board again soon!
Seamless crossing both ways and on time
April 30, 2026
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
All went well
April 25, 2026
Reply from Red Funnel Ferries
Thank you for your review - we hope to welcome you on board again soon!
Well organised ferry
Well organised with the vehicles getting off and onto the ferry and the ferry runs on time
Plenty of seating lots of choice of food and drink and the fare is more reasonable then the other ferry route
Would rebook
April 17, 2026
Reply from Red Funnel Ferries
Thank you for your feedback. We are happy to hear that you would travel with us again and we hope to welcome you back on board again soon.
Customer service was poor
Queue in East Cowes was chaotic. Merged with chain ferry queue but as we were too far up York Avenue we didn’t know this. A member of staff should have been sent to direct drivers round the chain ferry queue
April 29, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you felt the queue was chaotic.
York Avenue is a single-laned road until it reaches the town centre, where it divides into two lanes. The road markings for these lanes show Chain Ferry on the left lane, and So'ton Ferry on the right. Until this carriageway splits, it would be unfeasible to direct traffic around the chain ferry queue.
If there is substantial traffic in the right-hand lane, our shoreside colleagues would be busy checking in or marshalling traffic in our yard, and may not be able to leave their current task to assist elsewhere. I shall ensure your feedback is reviewed by our Operations Manager for East Cowes for future consideration.
Reply from Red Funnel Ferries
Thank you for your feedback - we hope to welcome you onboard again soon!
Friendly and efficient staff
May 2, 2026
Reply from Red Funnel Ferries
Thank you for your feedback - we hope to welcome you on board again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.