The services re information re lines to get into on arrival worked great quick and easy . Was bit of a worry as turning into Red Funnel off the main road was slow then I could see why as two point... See more
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My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space... See more
All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... See more
Company replied
Experience was good, managed to get a seat at the front. Being disabled, it was nice to have extra leg room. Prices are quite high though, I always book my ferry in November on Black Friday, if I can’... See more
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Company details
Written by the company
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Written by the company
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contact info
12 Bugle Street, SO14 2JY, Southampton, United Kingdom
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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Southampton to IOW arrived early
Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selection of drinks & food. Highly recommended.
June 29, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your review. We are flighted to hear that you were able to travel earlier and that you enjoyed your breakfast! We hope to welcome you back on board again soon.
Smooth sailing no hassle coming back…
Smooth sailing no hassle coming back managed to get an earlier crossing with no hassle
June 28, 2026
Reply from Red Funnel Ferries
Thanks for your review - we hope to welcome you back on board again soon.
Reply from Red Funnel Ferries
Thanks for your review - we hope to welcome you back on board again soon.
Being on time & helpful staff
Being on time & helpful staff. Disappointed with a charge if you wanted to change your slot.
June 29, 2026
Reply from Red Funnel Ferries
Thank you for your review. We are pleased to hear that your crossing was on time and our staff were helpful. If you are changing to a busier crossing, there may be a fare difference between the two crossings. If you would like to have the freedom to move to an alternative departure the same day without paying amendment fees, you may wish to consider a flexi ticket.
Reply from Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Great for people travelling with dogs
Great for people travelling with dogs, staff even gave my dogs a bowl of water
July 10, 2026
Reply from Red Funnel Ferries
Thank you for your review. We are pleased to hear that you and your pooches enjoyed travelling with us, and we hope to see you on board again soon.
easy to use n and we arrived earlier…
easy to use and we arrived earlier than expected to return home , the staff put us on the next ferry saving us having to wait 2 more hours for the ferry we were booked on.
June 18, 2026
Reply from Red Funnel Ferries
Thanks for your feedback. We are pleased to hear that you were able to travel earlier than planned.
Fast
Fast, efficient service. On our outbound crossing we arrived at Southampton earlier and got put on an earlier crossing, no fuss, so our holiday started sooner!
June 13, 2026
Reply from Red Funnel Ferries
Thanks for your feedback. We are pleased to hear that you were able to travel earlier than planned.
Reply from Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Reply from Red Funnel Ferries
Thank you for your review - we hope you and your dogs enjoyed travelling with us.
Great Experience
We received an excellent service on both crossings when we travelled with Red Funnel. Returning home we were caught up in the IOW Festival exit from the island. Despite this the ferry was on time and provided an efficient service. All the facilities were excellent.
June 22, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are glad to hear that despite the busy festival period, that you were able to travel on time.
Had to change my booking due to medical…
Had to change my booking due to medical emergency and call centre lady very helpful
June 12, 2026
Reply from Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are pleased to hear that you were able to change your booking easily.
Reply from Red Funnel Ferries
Thanks for your review - we hope to welcome you back on board again soon.
Agent professional but cramped & expensive journey
The agent on phone was excellent professional & patient.
The experience on the boat was disappointing there was school trip returning to mainland. Red funnel had cordon off third off the lounge so the whole back of the boat just for children which then made rest of the boat very cramped. Also how can red funnel charge £12.00 for a bowl of chips & latte
July 3, 2026
Works like clock work and great team work
The services re information re lines to get into on arrival worked great quick and easy . Was bit of a worry as turning into Red Funnel off the main road was slow then I could see why as two point to check in open only yes once to front I could see why as new update where bring done to deck .
How ever was extra worried I was going to miss my ferry .
The service and departure was fab kn time helpful staff a real pleasure both way .
Thank you
June 22, 2026
WARNING: cancellation fees
WARNING: Having booked ferry tickets this week, I had to cancel, with a cancellation fee of £10. Seemed reasonable so I cancelled.
I then received an email update to say Red Funnel Ferries were charging me £125.00, to cancel, £115.00 above the £10. No explanation, but a threat, saying if I did not agree now, they would charge me more.
July 7, 2026
Unprompted review
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