Red Letter Days Reviews 

Lamphey Hotel pembrokeshire 2 night break away.
This experience was not as described.
The Hotel did not have no bar no restaurant and no spa as described.
We had access problems when arrived at the property and the number on the door nobody answered we eventually accessed when a lady in the carpark and asked and showed us.
The room the toilet leaked was fixed.
The bed had a broken slat.
Breakfast was continental basic small box of cereal not very good.
The only good thing is our room was exceptionally clean.

I received this as a birthday gift, very easy to use and book the experience I wanted.

Nice atmosphere, great food and excellent staff.

I had misplaced my voucher, so contacted the help team. They were very helpful and managed to get my voucher and sent to my email.

Really easy to find a location and book experience with voucher quickly.
I'm based in Manchester, it would have been nice to have some Manchester based experiences available as I ended up travelling for an hour to the nearest venue.

I feel a bit ripped off by Red Letter Day deals- regarding the voucher bought as a gift from my son for a Country house stay for 2 with evening meal-none of the hotels in our area were available at this price unless we paid a surcharge of £50, the Vermont Hotel in Newcastle actually offered this deal at £30 less. The receptionist at the Hotel actually questioned why we had to pay this surcharge?

The recipient didn’t get the email voucher for her birthday. I contacted red letter days & they sent it but it again was a day late for her birthday.

This was a great experience, had a lovely time. The guys on board took great care of us, were very informative and greet fun. Music fabulous. Everyone on board had a really great time

Super helpful staff and going extra mile to help with suitable options!

Great customer services experience!

The company were very accommodating in extending expiry date. The choice of options for two night stays was extensive. The accommodation I chose was excellent both for the location, staff and food.

Staff pleasant and helpful, food at lunch was of good quality. The therapist for both my facial and my husbands massage were truly lovely and put us at our ease and made us feel very special and very pampered. The only downside is the premises is beginning to look very tired and in need of refurbishment. There is peeling paint everywhere , mould in the ladies toilets and green fungi in the hydro pool tiled corners. Cobwebs everywhere. The gardens need tending and weeds pulling . Car parks need tidying and strumming. It's all looking very uncared for. Lovely staff, great location, good food, just needs some love and care.

we had a very good cream tea and the tour of Bickleigh Castle was very good with an excellent guide.

Arrived quick thank you

Answered my question quickly and without too much hassle

On arriving at reception and giving booking details, we were asked for the voucher number and pin. I did not bring the physical voucher as did not think I needed to only the email with booking confirmation number. The receptionist said they already had that and needed the voucher details, I had to search through my emails to see if I had this, it caused a caused a que at reception which made us feel uncomfortable. The receptionist was not very helpful but checked us in and asked us to come back if we found the voucher details.
The room and hotel was really nice, bathroom needed more attention to detail cleaning and grout needing replacement in some areas. We enjoyed our spa experience and treatments. Did not have evening meal at hotel but the breakfast was very good and plenty of choice. When we returned home I checked our voucher and it does not say anything about needing to take the voucher details, obviously I would not of been able to make the booking without it, then realised that we should of had a bottle of prosecco which we did not have in our room which was a shame as we were celebrating our anniversary.

Spa Day very relaxing. Therapists ery good made you feel comfortable. Highly recommend

Great food great company very enjoyable day

I purchased a Triple Driving Legends experience through Red Letter Days, which was fulfilled by Everyman Racing at Lydden Hill. I had been really looking forward to it, particularly as I had selected an Ariel Atom, Ferrari 458 Italia and a Gen 2 Aston Martin V8 Vantage.

The actual driving of the Atom and Ferrari was great – both cars were fantastic to drive. Unfortunately, almost everything around the driving made the day extremely disappointing.

I arrived at 9:30 for a 10:00 start. The check-in process was chaotic and I then spent around an hour waiting for the Atom, despite it being scheduled for 10:00. After driving the Atom, I waited another hour for the Ferrari. By the time I was eventually due to drive the Aston Martin, I had already been at the venue for around three hours for an experience that should have taken roughly 90 minutes.

To make matters worse, when I was eventually called for the Aston Martin, they tried to put me into an older V8 model rather than the Gen 2 V8 Vantage I had specifically selected and paid an additional £50 for. After raising this, I was sent back to the booking tent while staff tried to resolve the issue.

I was eventually told an instructor would take me out, but after another 30-minute wait I was told the instructor was still out in a McLaren. At that point I had simply had enough. The waiting had completely taken the enjoyment out of the day, so I asked to cancel the Aston Martin drive and requested a refund.

I also paid for the high-speed passenger ride, which I did not receive.

What disappointed me most was that the whole experience felt like a conveyor belt. The cars themselves looked tired and heavily used, which I appreciate is understandable given the nature of the business, but there was no real sense of occasion or opportunity to appreciate the cars. You are effectively moved from queue to queue, waiting around for your turn.

Ironically, the Ferrari 458 was amazing to drive, but the experience surrounding it was so rushed and impersonal that even driving a childhood dream car didn't feel particularly special.

I have previously done a driving experience at Mercedes-Benz World and, by comparison, it was considerably better organised and felt much more like an actual driving experience rather than being processed through a queue.

I appreciate that things can go wrong on busy event days, but waiting hours, not receiving one of the cars I had paid for, and missing the included passenger ride is not what I expected from a premium driving experience.

I have been told that Everyman will contact me regarding the refund, so hopefully this will be resolved fairly. However, based on my experience, I would be very reluctant to book another Everyman experience.