Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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Very efficient and helpful customer…
Very efficient and helpful customer services, needed to change an experience I had booked and done it for me very quickly. Great service
August 24, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your lovely review Emma.
We're so pleased to hear that our customer service team was able to help you change your booking quickly and efficiently. Providing a smooth and hassle-free experience is always our goal, so it's wonderful to know we delivered for you.
Thank you for your kind words and for choosing us. We hope you have an amazing time on your experience, and we look forward to helping you again in the future!
-Emily
Red letter day Gift vouchers are a scam
I found the experience I wanted on red letter days. I purchased a gift voucher to pay for the experience, however, you can not use the gift voucher on their main website. You redeem on another website at higher prices
August 23, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback Jerome. We're sorry to hear that your experience has not met expectations.
If you have not already done so, please contact our team at trustpilot@redletterdays.co.uk with your voucher details and a brief description of the issue. We'll be happy to look into this for you and clarify any pricing differences.
-Emily
I made a mistake and double paid for my…
I made a mistake and double paid for my gift. They were very helpful and refunded my overpayment quickly and reordered what I originally wanted. Fab service !!
August 14, 2026
Reply from Red Letter Days
Thank you so much for your fantastic feedback, Stephen! We’re delighted to hear that our team was able to quickly resolve the double payment and arrange a refund, we appreciate your kind words. -Maddie
My partner and I had a lovely relaxing…
My partner and I had a lovely relaxing day and night at a Ruthin Castle Hotel. The rusal mud spa was amazing and hot tub invigorating. The staff were friendly, kind and very nice. Food was delicious and grounds beautiful. Would definitely visit there again. Would highly recommend. X
July 29, 2026
Reply from Red Letter Days
Thank you so much for your wonderful feedback, Debbie! We’re delighted to hear that you and your partner had such a lovely and relaxing stay at Ruthin Castle Hotel. -Maddie
Our treatments were lovely and…
Our treatments were lovely and relaxing and the staff were friendly & food great.
The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area the gym and spa are in ( the winter gardens) was
not great and needs some refurbishment not Bannatynes fault but does effect your thoughts on arrival.
August 13, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback, Linda. We’re delighted to hear that you enjoyed your treatments, found them relaxing, and that the staff were friendly, and the food was great.
We’re sorry to hear that the facilities and surrounding Winter Gardens area affected your overall impression on arrival. We appreciate you highlighting this and your feedback will be passed forward. -Maddie
Afternoon tea with prosecco
Lovely seating area in hotel. Easy to get to from London bridge, went mid week and it was fairly quiet. Food was lovely and service was great, we couldn't finish it all and took some home. Would recommend.
August 19, 2026
Reply from Red Letter Days
Thank you so much for your lovely feedback, Michelle! We’re delighted to hear you had such an enjoyable experience. -Maddie
AVOID complete scam
AVOID complete scam
Absolutely infuriating, all this company do is turn money you could use anywhere into vouchers so limited there is almost nothing to choose from, unforgivably poor website to navigate and, if you do find something, you will have pay much more than if you simply walked off the street.
Half the things to buy with your voucher on this site are vouchers! Nice trick! the digital version of regifting, this could just go on forever. Absolutely furious.
We were given a very generous gift of £300 for our wedding. Having now seen the website I would honestly rather £50 in cash than a £300 voucher for these crooks.
You’re encouraged to enter your voucher number to properly use the website then of course it is not eligible for a refund!
June 11, 2026
Unprompted review
Reply from Red Letter Days
Thank you for taking the time to share your feedback, and we’re really sorry to hear how disappointed and frustrated you’ve been with your experience.
We’re particularly sorry that your £300 wedding gift has not provided the experience or choice you were expecting. We understand how frustrating it can be when you’re trying to find something suitable and encounter restrictions or options that don’t meet your expectations.
We’d really appreciate the opportunity to look into this for you and understand what has happened with your voucher. Please reach out to our dedicated team at trustpilot@redletterdays.co.uk, and they’ll be happy to investigate this further. -Maddie
Great deal found to take my son to a…
Great deal found to take my son to a zoo experience, I did have an issue with the booking link but customer support sorted it out quickly. Good all round
August 23, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your lovely feedback, Andrew! We’re delighted you found a great deal for your zoo experience and that our customer support team was able to quickly resolve the issue with the booking link. We hope you and your son have a fantastic time!
Reply from Red Letter Days
Thank you for your lovely feedback, Tracey! We’re delighted to hear that you found our help team wonderful. We’ll be sure to share your kind words with the team, and we hope to assist you again in the future!
The afternoon tea experience at The…
The afternoon tea experience at The Weston Manor Hotel was an amazing experience the choice of cakes, finger sandwiches was really good including vegetarian and vegan options. The tea flavours were fun to try especially the fruit teas. The staff were attentive, set in a beautiful country manor hotel,the gardens were lovely to walk and explore over all a truly relaxing experience.
August 12, 2026
Reply from Red Letter Days
Thank you for your wonderful feedback, Tracy! We’re delighted to hear you had such a relaxing afternoon tea experience at The Weston Manor Hotel and enjoyed the variety of cakes, sandwiches and tea flavours, including the vegetarian and vegan options.
It’s lovely to hear that the attentive service, beautiful setting and gardens made your visit extra special. We hope to help you enjoy another memorable experience soon!
Very helpful and efficient customer…
Very helpful and efficient customer service
August 23, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your lovely feedback, Archie! We’re delighted to hear that you found our customer service team helpful and efficient. We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Reply from Red Letter Days
Thank you for your feedback, Janice! We’re delighted to hear you found the booking process easy and enjoyed the choice of activities available. We hope you have a fantastic experience!
This was a thoroughly enjoyable…
This was a thoroughly enjoyable experience which was exciting, a little challenging but the instructors were great and really helpful. Well organised, thoughtful and with safety at the forefront of the experience of live fire and crossbow target shooting!
August 20, 2026
Reply from Red Letter Days
Thank you for your fantastic feedback, Glyn! We’re delighted to hear you had such an enjoyable and exciting experience, and that the instructors were helpful and supportive throughout.
It’s great to know you found the experience well-organised, with safety given the attention it deserves. We hope to welcome you back for another memorable experience in the future!
The service and the food was excellent.
August 11, 2026
Reply from Red Letter Days
Thank you for your lovely feedback, Carol! We’re delighted to hear that you enjoyed both the service and the food. We hope you had a wonderful experience and look forward to helping you enjoy another great experience with us in the future.
The website is quite confusing when…
The website is quite confusing when having to actually make a booking. It makes you think you've carried out the booking process only to realise that there's another step. Why when I've already logged in and then clicked on redeem voucher does it then need me to enter my personal details again. Why when I tried to a redeem a voucher for silverstone museum did the website tell me to email silverstone to request a booking when actually I could have gone onto the silverstone website and submitted my redletterdays voucher number and booked directly from there. Seems like weve gone back in time 15 years or so in terms of usability.
August 19, 2026
Reply from Red Letter Days
Thank you for taking the time to share such detailed feedback, Ian. We’re truly sorry that the booking process was confusing and frustrating, particularly having to re-enter your details and the unclear process for booking Silverstone Museum.
We understand how frustrating it is to be directed one way when a simpler booking option was available. Your feedback is really valuable, and we’ll share it with the relevant teams as we continue working to make the voucher redemption journey clearer and easier.
We’re sorry we fell short on this occasion, and thank you for bringing it to our attention.
Reply from Red Letter Days
Thank you for your review Mell. We're delighted to hear that your issue was resolved quickly and easily. Providing a smooth and efficient service is always our goal, and we appreciate you taking the time to share your experience. Thank you for choosing us.
-Emily
Invented Upgrade charge
My daughter gifted me a voucher to obtain a meal for two at The Slug and lettuce, Newcastle. When I booked the meal via Red Letter website I was charged 24 pounds which I assumed would come off the meal. It did NOT! apparently it was some sort of invented upgrade - neither Slug or Red letter owned it - disgraceful!! AVOID!!
August 13, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating this must have been, particularly when the additional charge was not what you expected.
We'd like to look into this further and clarify exactly what the £24 charge related to. Please contact our Customer Experience team at trustpilot@redletterdays.co.uk with your voucher details and booking reference, and we'll be happy to investigate this for you.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
-Emily
Disappointing booking experience
I purchased a voucher for paddle boarding on Loch Lomond and was unable to book this online as your system would not allow me to check availability or call to book. I used your chat facility and Tony investigated this and then gave me a link direct to the company which explained I had to email the voucher details to them and book direct. This was not explained anywhere on your website. I have now booked for my son to go next week so I’m unable to comment on the actual experience
August 19, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Tracey. We're sorry to hear that the booking process wasn't as clear as it should have been and that you experienced difficulties checking availability online. We're pleased that Tony was able to investigate and provide the information needed to help you complete your booking.
Your comments regarding the booking instructions are appreciated, and we'll make sure this feedback is shared with the relevant team to help improve the customer experience. We hope your son has a fantastic time paddle boarding on Loch Lomond next week.
-Emily
Reply from Red Letter Days
Thank you for your review! We're delighted to hear that you found our service to be great value. We really appreciate your feedback and are pleased that we could meet your expectations. Thanks for choosing us, and we look forward to serving you again in the future.
-Emily
Lots of gardens to wander around
Lots of gardens to wander around, excellent afternoon tea with really friendly staff
August 19, 2026
Reply from Red Letter Days
Thank you for your lovely review! We're delighted to hear that you enjoyed exploring the gardens and that the afternoon tea exceeded your expectations.
It's especially wonderful to know that the staff helped make your visit even more enjoyable with their friendly service. We really appreciate you taking the time to share your experience and hope to welcome you back again soon for another experience.
-Emily
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