Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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Reply from Red Letter Days
Thank you for your review! We're delighted to hear that you found our service to be great value. We really appreciate your feedback and are pleased that we could meet your expectations. Thanks for choosing us, and we look forward to serving you again in the future.
-Emily
Lots of gardens to wander around
Lots of gardens to wander around, excellent afternoon tea with really friendly staff
August 19, 2026
Reply from Red Letter Days
Thank you for your lovely review! We're delighted to hear that you enjoyed exploring the gardens and that the afternoon tea exceeded your expectations.
It's especially wonderful to know that the staff helped make your visit even more enjoyable with their friendly service. We really appreciate you taking the time to share your experience and hope to welcome you back again soon for another experience.
-Emily
Couldn't have been easier to book using…
Couldn't have been easier to book using voucher. Very straightforward. Experience was great.
August 19, 2026
Reply from Red Letter Days
Thank you for your wonderful review Nicola! We're so pleased to hear that you found the booking process with your voucher quick and straightforward.
It's also fantastic to know that you had a great experience. We really appreciate you taking the time to share your feedback and hope to welcome you again soon.
-Emily
Reply from Red Letter Days
Thank you for your fantastic review!
We're delighted to hear you had such a great day out with us. It's wonderful to know you enjoyed your visit, and we really appreciate you taking the time to share your experience. We hope to welcome you back again soon for another memorable day
Supercar experience
I feel that I booked this experience and when I phoned the company there was an added expense which after doing the car experience was a con . You didn’t need the insurance as there was an instructor with you and I paid extra for an instructor to take my husband round to get to know the track which was actually 2 of his laps
August 16, 2026
Reply from Red Letter Days
Thank you for your feedback Laura. We're sorry to hear that you were disappointed with aspects of your experience.
We understand your concerns regarding the additional costs and appreciate that this may not have met your expectations. We're also sorry to hear that the instructor lap did not match what you were expecting.
We'd like the opportunity to look into this further for you. Please contact our Customer Experience team at trustpilot@redletterdays.co.uk with your booking reference and any additional details, and we'll be happy to review your experience in more detail.
-Emily
Great day out experiences
I always find great experiences for special occasions at RedLetterDays
July 4, 2026
Reply from Red Letter Days
Thank you for your wonderful review Tara!
We're delighted to hear that Red Letter Days is your go-to choice for finding memorable experiences for special occasions. It's great to know you've had consistently positive experiences with us and that we've been able to help make your special moments even more memorable.
We really appreciate your support and look forward to helping you create many more fantastic memories in the future.
-Emily
Reply from Red Letter Days
Thank you for your fantastic feedback! We’re delighted to hear that you found our delivery service fabulously efficient. We really appreciate you taking the time to share your experience and hope to serve you again in the future!
Would well recommend had a lovely time.
January 3, 2026
Reply from Red Letter Days
Thank you so much for your lovely feedback, Rodney! We’re truly delighted to hear you had a great time and would recommend us. We hope to welcome you back again soon!
The agent was great but accessing…
The agent was great but accessing availability dates has now twice proved impossible
August 21, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback, Rhoda. We’re pleased to hear that our agent was great, but we’re sorry to hear you’ve experienced difficulties accessing availability dates on more than one occasion. We understand how frustrating this must be and appreciate you bringing it to our attention. We’ll look into this to help ensure the process is smoother going forward.
Reply from Red Letter Days
Thank you so much for the fantastic review, Lisa! We appreciate the great feedback-Maddie
Not a good experience
We did not have a good time because our room was not cleaned and towels not replaced and tea and coffee was not replaced either!!
Also when we tried to call a member of staff there was no response. Plus the mattress was very uncomfortable . So I am afraid we have nothing positive to say.
August 14, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Shamim. We're very sorry to hear about your disappointing experience. The issues you've described regarding the cleanliness of the room, lack of replenished towels and refreshments, unresponsive staff, and the uncomfortable mattress are certainly not the standards we expect our partners to provide.
We would like to investigate this further on your behalf. Please contact our customer service team at trustpilot@redletterdays.co.uk with your booking details, and we'll be happy to look into this matter for you.
-Emily
I lost a voucher and I received all…
I lost a voucher and I received all the help I needed, very quickly. Very much appreciated.
August 21, 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for the lovely review, Stan! We are thrilled to hear the customer service team could help with your lost voucher. -Maddie
I wanted a present for my grandson and…
I wanted a present for my grandson and the choices on Red Letter Days was perfect.
August 17, 2026
Reply from Red Letter Days
Thank you so much for the lovely review, Rob! We’re thrilled to hear that you found some great gift options on our website for your grandson. We hope he loves it! – Maddie
Highly recommended
Easy to get booked for my Bannatyne spa day experience. Wonderful day and 2 treatments included. Highly recommended.
August 10, 2026
Reply from Red Letter Days
Thank you for the lovely review, Carol! We are thrilled to hear you had a great spa experience. -Maddie
Reply from Red Letter Days
Thank you so much for the lovely review, Mr Hogg! We are thrilled to hear you had a great experience. -Maddie
The slug and lettuce wasn’t for us
The slug and lettuce wasn’t for us , it was soooo loud couldn’t hear one another talk , the food was cold , I don’t know if all slug and lettuce are all the same but we are a couple in retirement age , and wasn’t for us .
August 7, 2026
Reply from Red Letter Days
Thank you for sharing your feedback, Lesley. We’re sorry to hear that your experience at Slug & Lettuce wasn’t what you had hoped for. We understand how disappointing it must have been to find the venue really loud, and we’re also sorry that your food was served cold.
We appreciate you taking the time to share your experience. Your comments will be passed on to the relevant team for future. -Maddie
Not quite the experience we had hoped for
The 6-course tasting menu is fairly well designed - most courses do not need last-minute cooking for example. The portions are very small and the sixth course is coffee, so in reality not a lot of food. The big problem is with the main course: apart from the "house cut" (a 7-ounce sirloin steak) all other cuts have an extra charge. There are no accompaniments, so all those are extra too. And even the coffee course - anything other than a basic espresso is charged extra. I find this somewhat misleading, and very disappointing. The food was OK but to be honest, not that special: our third course was a "special of the day", a courgette and ricotta salad. Thinly sliced courgettes with hardly any dressing and a teaspoon of ricotta, and a few pine nuts. This could have been excellent: seasonal and tasty. Again, very disappointing. Makes people think the Brits still can't do food. Oh, and the non-refundable £10 per person deposit for the privilege of booking on Fridays and Saturdays. By all means take a credit card number in case of no-shows, but frankly this is really poor practice.
August 14, 2026
Reply from Red Letter Days
Thank you for taking the time to share your review. We’re sorry to hear that your tasting menu experience didn’t meet your expectations, and we appreciate you sharing your feedback with us.
We’re particularly sorry that you found the experience disappointing and felt that the offering was misleading. Your comments are valuable and will be passed forward.
We apologise that the experience fell short of what you had hoped for, and thank you again for taking the time to share your feedback. -Maddie
Good experience with red letter day
August 11, 2026
Reply from Red Letter Days
Thank you for sharing your amazing feedback, Vishnu! We are happy to hear you had a good experience. -Maddie
Reply from Red Letter Days
Thank you for sharing your lovely feedback, Irene! We are thrilled to hear you had a great afternoon tea experience. -Maddie
Premium weekend stay
Premium weekend stay? Unfortunately not. A more accurate description would be deeply disappointing.
This experience fell well short of the premium weekend advertised. On every level, it failed to meet expectations.
Warbrook House looked impressive online and initially appeared attractive on arrival from a distance. However, that positive first impression quickly faded. The property itself is tired, poorly maintained, and in need of significant refurbishment. The interior décor is dated, with walls requiring repainting and carpets that appeared not to have been cleaned for some time. Externally, the situation was no better. During walks around the grounds, we came across several areas being used to store construction waste, while bin store doors and fencing were broken and visibly deteriorating.
The biggest disappointment was the room we were allocated. There was a persistent smell of drains coming from the bathroom sink, and the carpets again appeared unclean. The room felt neglected, with worn furnishings and poor layout. The furniture was oversized for the space, making part of the wardrobe inaccessible due to a large desk blocking access. The television was also not functioning.
The bathroom was equally disappointing. The toilet took an excessive amount of time to refill between uses, the shower was not particularly clean, and the bathroom door would not close properly. Overall, the room fell far below even basic expectations, let alone those of a premium stay.
The murder mystery event itself was passable, although it suffered from a weak storyline and some questionable musical performances. In truth, the production was largely carried by two strong performers. Unfortunately, much of the remaining cast lacked presence, and several of the characters felt underdeveloped and unengaging.
Breakfast on the final morning reinforced the overall sense of disappointment. Seating was limited, with most available tables still uncleared and dirty. The food quality was poor, with what appeared to be low-cost ingredients, stale pastries, and hot items that were lukewarm and lacking in flavour. To make matters worse, there was only one coffee machine available, which spilled coffee while dispensing and served it into stained, unclean-looking cups.
Overall, this was a very disappointing experience that did not deliver on its premium branding. Both the accommodation and the event fell significantly below expectations, and I would not recommend Warbrook House based on this visit.
August 15, 2026
Reply from Red Letter Days
Thank you for sharing your review, Nigel. We’re really sorry to hear that your weekend fell so far short of expectations. We’re disappointed to hear about the issues you experienced with the accommodation, cleanliness, facilities, breakfast and overall experience. This is not the experience we aim to provide for our customers.
We appreciate you taking the time to share your feedback, and we’d like the opportunity to look into this further. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to investigate. -Maddie
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