Red Paper Plane Reviews 1,029

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff in every interaction. The products are frequently described as wonderful, high-quality, and innovative, with many appreciating the impressive print quality and creative designs. Reviewers also note the swift delivery and excellent packaging of their orders and samples. However, some people mentioned issues such as not receiving their item, or receiving a product with a loose glue or an incorrect USB charging cable. A few other people also felt that the samples did not resemble the pictures on the website, and some desired more design variety for the pop-up mascots.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing products as "great,"... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent support... See more

Quality

People report positive experiences with product quality, with many reviewers praising the impressive and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that items arrived... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, responsive, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more

Company replied

Rated 5 out of 5 stars

We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more

Company replied

Rated 5 out of 5 stars

I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more

Company replied

Rated 5 out of 5 stars

Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more

Company replied


Company details

  1. Prints and Signs Store
  2. Business to Business Service

Written by the company

At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.

Red Paper Plane

Written by the company

Premium Interactive Print Solutions
Easy to Download Templates for All Products.
Quick & Easy Pricing
Easy to calculate project pricing on each product page
Low Minimum Order Quantity
Order as few as 10 and up to 100,000+

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer Service 100%!!!!

The customer service was amazing and your staff had all the time needed to get my order customized. I had trouble getting my artwork uploaded and designed, a quick call helped me set up exactly what I wanted! Thank you!!

December 2, 2024
Rated 5 out of 5 stars

Such a wonderful company to work with

Such a wonderful company to work with! Very attentive. Very detail oriented. Very quick turnaround and ALWAYS top quality!!! I use their products for creative Christmas cards. I’ve used Red Paper Plane for many years and have tried many different products. I have never been disappointed!!!

October 26, 2024
Rated 5 out of 5 stars

Great experience with Samples

Great experience so far. We have received the samples and are actively working on how we want to work and market our ideas. Have them samples as a proof of concept for leadership was instrumental in their deciding factor.

September 24, 2024
Rated 5 out of 5 stars

NEED TO KNOW...

Timely responses.

September 28, 2024
Red Paper Plane logo

Reply from Red Paper Plane

We tracked your sample package shipment and it looks like FedEx lost the package. We will ship out another sample for you. We apologize for the delay.

Rated 3 out of 5 stars

Overall the experience was great

Overall the experience was great. However, there were some hiccups with my order. For starters I did not initially receive all of sample items I ordered. I reached out and your team corrected the situation. I promptly received the items I was missing; however, one of the video brochure cards did not work. At first I thought it just needed to be charged, but that did not work. I was bit disappointed as I planned a presentation and demonstration for my grant board to get their approval to make a purchase. The other items are working and in very good condition, so overall, I am satisfied despite the hiccups.

September 11, 2024
Rated 3 out of 5 stars

Loved the product! Prices not so much.

The products are phenomenal and everything they were promoted to be. The thing that disappointed me was I am a very small business so when I selected my samples, I was careful to only choose ones from the least expensive one $ tier. When I received my lovely samples, all the ones I liked best were, in fact, not $ items, but $$ items. That put all the ones I liked best well out of my price range. It was very disappointing.

August 14, 2024
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

GREAT CUSTOMER SERVICE! I inquired about two products. I requested proofs to show to my client. I was offered a FREE promo code as a first-time visitor. What a blessing! The proofs are excellent. I truly hope my client revisits their budget, as the items would make them stand out in the crowd.

August 2, 2024
Rated 5 out of 5 stars

Stacy Zaid was so helpful

Stacy Zaid was so helpful! This is my new favorite informational piece, and I plan on recommending it to all my clients. I'm definitely looking forward to working with Stacy and Red Paper Plane more

August 2, 2024

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