Red Paper Plane Reviews 1,029

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the staff in every interaction. The products are frequently described as wonderful, high-quality, and innovative, with many appreciating the impressive print quality and creative designs. Reviewers also note the swift delivery and excellent packaging of their orders and samples. However, some people mentioned issues such as not receiving their item, or receiving a product with a loose glue or an incorrect USB charging cable. A few other people also felt that the samples did not resemble the pictures on the website, and some desired more design variety for the pop-up mascots.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing products as "great,"... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent support... See more

Quality

People report positive experiences with product quality, with many reviewers praising the impressive and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting that items arrived... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, responsive, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke with my rep Julie Collins on webcam and she answered my questions well. She gave me a code to get a free video mailer sample with free shipping! I ordered one and it arrived. I uploaded a prev... See more

Company replied

Rated 5 out of 5 stars

We are exploring some new methods of reaching out to our target audience - Red Paper Airplane delivered on the samples!! Thank you so much for letting us put our hands on these things to help us make... See more

Company replied

Rated 5 out of 5 stars

I've been working with the team at Red Paper Plane for a few years now, and their video brochures are just incredible. I even had a rush request that I personally thought was impossible, truly a total... See more

Company replied

Rated 5 out of 5 stars

Greetings, aside from the excellent customer service talents of Theresa, she provided me with a free sample that was excellently packaged and swiftly delivered to me. I, in turn, mailed this wonderful... See more

Company replied


Company details

  1. Prints and Signs Store
  2. Business to Business Service

Written by the company

At Red Paper Plane®, we know how important it is to provide a visual and tactile experience when it comes to direct mail materials. Our company has produced thousands of effective direct mail designs over the years and know that your clients will be more responsive to our formats due to the emotional connection that's created with your brand. Red Paper Plane is the only place to create these interactive direct mail marketing materials online. Whether you're launching a new product, creating brand awareness or trying to generate buzz for an upcoming corporate event there is no better way than to send a direct mailer designed by you here at Red Paper Plane.

Red Paper Plane

Written by the company

Premium Interactive Print Solutions
Easy to Download Templates for All Products.
Quick & Easy Pricing
Easy to calculate project pricing on each product page
Low Minimum Order Quantity
Order as few as 10 and up to 100,000+

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always enjoy working with Red Paper…

Always enjoy working with Red Paper Plane. The quality of their products is fantastic and the customer service is awesome. We recently ran into an issue with our order, and the team moved quickly to resolve the issue.

It always impresses me when a company gets things right. It impresses me even more when something goes wrong and a company moves quickly to fix it.

Appreciate the entire team at RPP!

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Great customer service via email! The samples I received arrived very quickly, and they were even more amazing than I expected!

February 20, 2024
Rated 5 out of 5 stars

Free samples

Free samples, quick and free delivery is a great selling point that I can share for my client.

February 5, 2024
Rated 5 out of 5 stars

Customer service is beyond excellent

Customer service is beyond excellent. They worked closely with us from start to finish to assure our card came out perfectly. They answered any and all questions in a timely manner and made this process easy for us.

December 6, 2023
Rated 5 out of 5 stars

Another beautiful snow globe card

I have worked with Leslie Harrison each year for many years with my holiday cards. I have done a snow globe card for about 15 years now. They do not disappoint! My clients love them & save them year after year! Thank you to all the friendly staff that helps answer my questions & double checks on my order. This year besides Leslie, Keith & Brian were also a huge help to me & the cards turned out great! Can't wait to hear how much my clients loved this year's moose card!

December 4, 2023
Red Paper Plane logo

Reply from Red Paper Plane

Thanks so much for your kind words Vickie! I've enjoyed working with you over the years and always love how your cards are designed!

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