I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
The support is very good. It was relatively painless to switch cell network carriers. I changed the network from AT&T to Verizon on the fly. It worked as planned. thanks goes to RP CS Ren the agent... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rap CS Ren was very helpful in getting…
Rap CS Ren was very helpful in getting my network issues resolved!
March 1, 2026
Unprompted review
Mark was quick and very responsive
Mark was quick and very responsive. A good experience!
February 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Redpocket is just a scam
Redpocket is just a scam. !!!DO NOT BUY!!! REPEAT !!!DO NOT BUY!!! Buyer BEWARE
February 27, 2026
Unprompted review
Reply from RedPocket Mobile
Hi Jessica, we take claims like this seriously, and we want to respond clearly.
RedPocket is not a scam. We’ve been serving customers for 20 years, and thousands of users activate, renew, and port numbers successfully every day. Labeling the service as fraudulent doesn’t reflect the experience of the vast majority of our customers.
That said, if something specific went wrong in your case, we absolutely want to understand what happened. Broad warnings don’t give us much to work with; details do, and we’re open to reviewing them.
If you’re willing, please reply to our private message or reach out to forums@redpocket.com so our team can investigate and address your concerns directly.
RP CS Sen the agent i talked was very…
RP CS Sen the agent i talked was very helpful
February 27, 2026
Unprompted review
red pocket is a big scam
red pocket is a big scam
i want to port out from red pocket
to us mobile
i have done everything they requested
and i have my account number and pin
its been three days since i submitted the transfer and i emailed them i chat with them to release my number they said they already released my number
my new company saying they didn’t release the number yet stay away
February 24, 2026
Unprompted review
Reply from RedPocket Mobile
We want to respond with clarity here.
First, RedPocket is not a scam, as we've been providing service to customers for 20 years. We do not block customers from porting out when the correct account numbers and PINs are submitted. The release process is then handled between carriers.
We’ve reviewed our records and can confirm the number associated with your account shows as successfully ported out on our end. If your new carrier is still reporting a delay, we'd be happy to double-check the port details or provide confirmation timestamps. Please reply to our private message or reach out to forums@redpocket.com, and our team can review everything with you directly.
The set up and porting of numbers took…
The set up and porting of numbers took a bit longer than expected, but overall I’m very satisfied with the service so far. And the savings from switching over is a tremendous benefit to me and my family..
February 24, 2026
Unprompted review
RP CS Mark
RP CS Mark
He was Fast and Quick and Friendly and Wonderful. Thank you
February 23, 2026
Unprompted review
Reply from RedPocket Mobile
We love hearing this, Gus! Fast, friendly, and wonderful is exactly the experience we aim to deliver. We’ll be sure to pass the recognition along to Mark. Thanks for the 5 stars and for sharing the shout-out. If you'd be interested in sharing some more feedback, we welcome you to do so at forums@redpocket.com, where our team is always listening.
Low price and fair price and good…
Low price and fair price and good service
February 23, 2026
Unprompted review
half the time it says not takeing calls
February 18, 2026
Unprompted review
Reply from RedPocket Mobile
We’re sorry to hear you’re running into that, Daniel. Calls are meant to connect reliably, backed by our positive reviews, so seeing “not taking calls” half the time isn’t the experience we want for you.
We’d really like to take a closer look at your line. Please reply to our private message or reach out via forums@redpocket.com so our team can investigate and work toward a stable solution for you.
RP CS Ren was fast and direct
RP CS Ren was fast and direct. Solved my issue without delay.
February 23, 2026
Unprompted review
I've been with Redpocket for years
I've been with Redpocket for years, just setup auto pay and you'll never have any issues.
February 22, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks for being with us for so many years, Shannon. We truly appreciate your loyalty! Setting up AutoPay is definitely a great way to keep things simple and uninterrupted, and we’re glad it’s been working well for you.
We'd love it if you'd be willing to share some more details about your experience or feedback with our team. If you're interested, feel free to reach out anytime at forums@redpocket.com.
Adding a New…
CS Ren was very helpful in activating my new line. Previously I had an issue in activating and CS Ren has helped me to step by step process to activate new phone.
February 21, 2026
Unprompted review
Trying to scam claiming out of data
These scammers send messages stating the plan is out of data. This is impossible. I never take the phone out of my house so it's always on wifi. They did this for many months last year and one of the months the phone's battery was dead for weeks so there's no possible way any data was being used even if possibly the wifi was off, which it wasn't. The messages prompt me to go buy more data to avoid slower speeds. This is getting to be a common scam with these MVNO providers.
December 18, 2025
Unprompted review
Great Support
I was porting my service from one sim type to another and the support experience was incredibly fast today with RedPocket - RP CS Ren was super helpful in helping me make the transition and also quickly provided answers to all my questions.
February 20, 2026
Unprompted review
Very Efficient
Very Efficient. All question were answered directly.
February 20, 2026
Unprompted review
Resolved international roaming issues.
February 20, 2026
Unprompted review
RP CS Ren
RP CS Ren - Excellent service and answered all the questions I had and pretty quickly. Appreciate it
February 19, 2026
Unprompted review
Not good service
Not good service, i went looking for call logs, i was told to look under activity log, but after spending hours, found out that you have to email support and wait 24hours to get it. how?
February 18, 2026
Unprompted review
Reply from RedPocket Mobile
We’re sorry to hear about the frustration you experienced while trying to locate your call logs. We understand how important it is to be able to quickly access account information when you need it.
In some cases, detailed call records do need to be requested through our support team, but we appreciate your feedback on the time it took and the difficulty you encountered trying to find that information.
We’d be happy to take a closer look at your experience and gather more details. Please feel free to reach out to our team at forums@redpocket.com or reply to our private message.
so we can assist further.
Instant porting of my old number
Instant porting of my old number! Seamless transition and i got to add another line for half of what i was paying Xfinity!
February 10, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks for the great review, John! We’re glad to hear your number port went through smoothly and that the transition was seamless. We know bringing your number over to a new carrier can sometimes feel daunting, so we truly appreciate the confidence you placed in RedPocket to make the switch.
It’s also great to hear you were able to add another line while saving compared to your previous service. We look forward to serving you for many years to come!
If you ever have additional feedback you’d like to share, we’d love to hear from you. Feel free to reach out to our team anytime at forums@redpocket.com.
Overcharge, Port Out Request Delayed
RedPocket’s stripe payment system was renovated in early 2025, for the worse in my view. Last year the renewal process failed without warning and cut off service when previously my card was automatically billed. When I renewed over wifi, the usual receipt was not emailed. I understood the card was not accepted and paid again. In both instances the payment processed silently, drawing more funds from my bank account than authorized. No confirmation was received and the service outage continued after payment until I used the chat box to report signal loss.
There is a fatal flaw with automatic billing on Redpocket’s website and because of that weakness I would not entrust financial information to their domain.
Customer support responded promptly,
answering all questions and crediting me generously. Four stars for reversing the damage.
When porting out, Redpocket refused to honor the number transfer request sent from the new carrier, requiring me to personally ask Redpocket CS to release my number. They stalled until I shared why I was leaving.
The network is reliable, great coverage with few or no outages.
I would advise prospective customers to closely monitor billing statements and login to their Redpocket account monthly or yearly, days in advance of each service renewal date to double-check card info and line status.
January 22, 2026
Unprompted review
Reply from RedPocket Mobile
Hi Karen, we appreciate you taking the time to share such thorough and detailed feedback with us. Feedback like this is taken very seriously as it helps us identify areas where we can continue improving our services and overall customer experience.
We’re confident in our team's ability to address any concerns our customers may have, so knowing they were able to respond promptly and help address the billing inquiry only solidifies that further. At the same time, we understand how frustrating the situation must have been and value you bringing these points to our attention.
We would really appreciate the opportunity to review your experience in more detail. Please feel free to reply to our private message and reach out to our team at forums@redpocket.com with any additional information you’d like to share. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.