I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
The support is very good. It was relatively painless to switch cell network carriers. I changed the network from AT&T to Verizon on the fly. It worked as planned. thanks goes to RP CS Ren the agent... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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understood issue
March 16, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the 5-star review. Our team is always committed to providing a first-class experience, so we're elated to know we were able to understand your concern.
If you're open to it, our team would love to hear more at forums@redpocket.com. Feedback is a leading cause for helping shape the services we provide our customers with, so we hope to hear from you.
RP CS Ren
RP CS Ren. Very calm, knowledgeable and helpful. Understood and resolved all my issues.
March 16, 2026
Unprompted review
REN was friendly and professional
REN was friendly and professional. She escalated my issue so it can be resolved. Red Pocket has the best chat option.
March 15, 2026
Unprompted review
It works as expected.
It works as expected and offers great value for money. I would recommend it to my friends.
March 15, 2026
Unprompted review
Mark is great had my number ported and…
Mark is great had my number ported and he helped me through the process
Thanks again
March 14, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks for the great review, Mandeep! We’re glad to hear Mark was able to guide you through the porting process and get everything set up smoothly. We’ll be sure to pass along the recognition to him. Our team always appreciates hearing when they’ve made a difference.
If you’d ever like to share more about your experience, we’d love to hear from you. Feel free to reach out anytime at forums@redpocket.com.
I am an OTR trucker
I am an OTR trucker. Bought the premium service for me and standard for my wife. 50gb Hotspot end awfully quick, after about 3 movies. While it did save us, the service quality is spotty. The customer service SUCKS!
Gave them a fair try 4months, changing carriers April 1st 2026.
March 13, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks for giving RedPocket a try and for sharing your experience. We appreciate you taking the time to test the service over the past months.
Data usage can vary depending on streaming content and other factors, and we understand how important consistent coverage is, especially for someone spending so much time on the road. We’re also sorry to hear that your customer service experience didn’t meet expectations. We can assure you this is not the customer care we strive for.
With that in mind, we’d certainly appreciate the opportunity to review your experience in more detail and gather more information about the coverage and support concerns you've highlighted. Please reach out to our team at forums@redpocket.com or reply to our private message so we can take a closer look and see how we can help.
Unable to verify compatibility of my…
Unable to verify compatibility of my BYO phone, the website says you can use either a confirmation number, I assume of your order, or the ICCID of your phone. It would not accept my ICCID code, just the confirmation.
March 11, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate you bringing this to our attention, Kent. We're sorry that you had trouble verifying your phone's compatibility using the ICCID. At this time, we don't have any broader reports of the same concern, so we would appreciate the opportunity to take a closer look at what may have happened in your case.
Please reply to our private message or reach out to our team at forums@redpocket.com, where we'll ask for a few more details so we can investigate further and assist you.
The setup was super easy
The setup was super easy. The price is great! Service is working really well. I'm very happy with them (:
March 7, 2026
Unprompted review
Reply from RedPocket Mobile
We love hearing that, Mike. Easy setup, great value, and reliable service are exactly what we aim to deliver. Thanks for the 5 stars, we’re glad you’re happy with the switch.
If you ever want to share more feedback with our team, we’d love to hear from you at forums@redpocket.com.
Ren told me the exact step by step…
Ren told me the exact step by step instructions to renew my service manually with auto-pay off.
March 9, 2026
Unprompted review
Reply from RedPocket Mobile
Glad to hear Ren was able to walk you through it step by step. Clear guidance makes things much easier, especially when managing renewals manually. Thanks for the 5 stars and for sharing the shout-out.
If you ever want to share more feedback with our team, we’d love to hear from you at forums@redpocket.com.
Their support answers quickly and…
Their support answers quickly and accurately. Every interaction has been smooth. This last time I interacted with RP CS Ren on their chat and within 2 mins, all my questions were answered and I was on my way.
March 8, 2026
Unprompted review
Reply from RedPocket Mobile
That’s great to hear. Erik. Quick and accurate support is exactly what we strive for. We’re glad Ren was able to get your questions answered and have you on your way in just a couple of minutes. Thanks for the 5 stars and for sharing the shout-out.
If you ever want to share more feedback with our team, we’d love to hear from you at forums@redpocket.com.
Great quick service from RP CS REN who…
Great quick service from RP CS REN who helped me activate my new 360 day plan seamlessly!
March 8, 2026
Unprompted review
Reply from RedPocket Mobile
We’re glad to hear it, Daniel. Quick, seamless activations are exactly what we aim for. Big thanks for the 5 stars and for the shout-out to Ren. We’ll be sure the recognition gets passed along.
If you ever want to share more feedback that could shape the services we provide, we’d love to hear from you at forums@redpocket.com.
RP CS Ren is helpful and knowledgably
RP CS Ren is helpful and knowledgably, of course with patient, thx a lot
March 8, 2026
Unprompted review
Reply from RedPocket Mobile
We're happy to hear that our team member was helpful, knowledgeable, and patient, Irene. We appreciate you taking the time to share your positive experience. And if you ever want to share more feedback with our team, we'd love to hear from you at forums@redpocketlcom.
RP CS Ren was very helpful and very…
RP CS Ren was very helpful and very patient.
Thanks
March 8, 2026
Unprompted review
Reply from RedPocket Mobile
We’re glad to hear Ren was helpful and patient in getting you taken care of, Melissa. That’s exactly the kind of support experience we aim to provide. Thanks for the 5 stars and for giving him a shout-out!
If you ever want to share more feedback with our team, we’d love to hear from you at forums@redpocket.com.
Fast easy set up
Fast easy set up. Amazing prices and perfect for someone that dont need alot of data.
March 5, 2026
Unprompted review
Reply from RedPocket Mobile
Love hearing that! Fast setup, great value, and plans that fit lighter data users are exactly what we aim for. Thanks for the 5 stars and for sharing your experience.
If you ever want to share more of your experience with our team, we’d love to hear from you at forums@redpocket.com.
very convenient
very convenient. the global roaming data is too litttle to use. I wish the global roaming data at this plan will increase in the future .
March 5, 2026
Unprompted review
Reply from RedPocket Mobile
We're glad you found our service convenient, Qinggao. We appreciate your feedback about the global roaming data, and will share it with our team. While we do offer roaming at no additional cost, you can also add more by logging into your account and checkign your balance.
If there are other suggestions you'd like to share, we'd love to hear from you at forums@redpocket.com.
customer service
customer service. the name is RP CS Ren. best of best and explain with screenxhot to make understand more easily.
March 6, 2026
Unprompted review
Reply from RedPocket Mobile
We're happy to hear that our customer service was helpful! We strive to provide the best customer care, so we appreciate your positive feedback regarding the clear explanations and screenshots provided.
If you ever want to share more about your experience with our team, we'd love to hear from you at forums@redpocket.com.
I have a problem of plan renew and RP…
I have a problem of plan renew and RP CS Ren help me to resolve it.
March 6, 2026
Unprompted review
Good Chat Experience
I had a great chat experience today with "RP CS Ren" - Ren was very prompt and polite and fully resolved the issue I was chatting about in about 5 minutes. Thank you!
March 2, 2026
Unprompted review
Great customer service and price
The rep who helped me get things patient was more than patient and helpful. Can't say enough good things about him and the customer service thus far, especially given all the hoops I had to go through with my previous carrier even though had contacted them previously regarding my leaving. Also best price of any carrier I've found for what I'm getting.
February 27, 2026
Unprompted review
RP CS Ren was very helpful and fixed my…
RP CS Ren was very helpful and fixed my issue for me.
March 1, 2026
Unprompted review
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