I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
The support is very good. It was relatively painless to switch cell network carriers. I changed the network from AT&T to Verizon on the fly. It worked as planned. thanks goes to RP CS Ren the agent... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RedPocket Mobile
Thank you for the kind words, Padmapriya. We’re happy to hear Ren was able to assist to your satisfaction. We’ll make sure your feedback is shared with the team.
If you have any additional feedback, we’d love to hear from you at forums@redpocket.com.
I spoke with Ren the representative in customer support
I spoke with Ren the representative in customer support. That person was very helpful, quickly addressed the problem, then easily fixed it by resetting my password on their end. Was not on that chat very long, so it was fairly quick and easy. Redpocket is a great service to those of us who rely on good cellular support. I've been with them over a year and never had any problems dealing with them. I highly recommend Redpocket if you're looking for a better, less expensive cell phone plan.
March 30, 2026
Unprompted review
RP CS Ren was very helpful in solving…
RP CS Ren was very helpful in solving issues.
March 30, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks so much for the 5-star review, Kendall. We’re glad Ren was able to get everything taken care of.
If you’d ever like to share more feedback, our team is always listening at forums@redpocket.com.
Super easy to sign up for an additional…
Super easy to sign up for an additional line. Cost is great and no issues with the service to date!
March 28, 2026
Unprompted review
RP CS Ren Was great
RP CS Ren Was great! Fixed my problem efficiently and was very polite and professional. Thank you!
March 29, 2026
Unprompted review
Been using them for years!
Been using them for years!
Had them for years while living in the states. Now live abroad and use them whenever I visit - super simple with the e-SIM. This time I had a question regarding activation - their phone support is perfect.
March 29, 2026
Unprompted review
RP CS Ren solved my problem efficiently.
March 28, 2026
Unprompted review
Mark was very helpful for me
Mark was very helpful for me. And help me resolve my issue
March 26, 2026
Unprompted review
Good customer service
We have red pocket mobile for many years, the best customer service is with Kitty, she has excellent experiences help for us. we rate 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ to her!
March 26, 2026
Unprompted review
Great Company & Great Customer Service
RP CS Ren did a great job with my reason for contacting Red Pocket. They were polite and would let me know that they were still looking into things, rather than make me question if I was still connected to anyone.
March 26, 2026
Unprompted review
RP CS Ren went the extra distance
RP CS Ren had to do some deep diving to get the answer to my problem. He took his time and got to the bottom of the issue. Thanks
March 26, 2026
Unprompted review
Great customer service
Great customer service, affordable prices, great connection !
March 22, 2026
Unprompted review
Helpful with a great attitude
The representative was very helpful. She was knowledgeable and had a great attitude.
March 22, 2026
Unprompted review
Great and customer service is excellence
Great and customer service is excellence
March 24, 2026
Unprompted review
Great price, coverage & customer service
Great price, coverage and customer service.
March 24, 2026
Unprompted review
RedPocket has been excellent to work…
RedPocket has been excellent to work with. If I have an issue (which are few) I can chat and get it solved quickly Today I have CS Rep Ren, he was kind and efficient.
March 23, 2026
Unprompted review
The customer service provided by Sheila…
The customer service provided by Sheila while helping me transfer my wife's cellphone number from another carrier was second to none. The cost for unlimited talk/text plus a generous amount of data is hard to beat. Thank you, RedPocket,
March 18, 2026
Unprompted review
You made the process very simple for me…
You made the process very simple for me who are not very confident in techie things. My experience so far has been very positive.
March 17, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.