This has been one of the worst online shopping experiences I’ve ever had. I placed an order, paid in full, and received barely 20–25% of what I actually ordered. Despite delivering only a fra... See more
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I ordered 3 boxes of mangoes to compare the different varieties. Easy to order, lots of delivery slots and order arrived well packaged and without any delay. Best part, the mangoes were super tasty. I... See more
Company replied
Normally, if a website doesn't display a UK address, then the company don't get my custom. However, a friend had recommended Red Rickshaw as bona fide and so I ventured an order for goat meat. The exp... See more
Company replied
Placed an order for Yellow Dragon fruit which are near impossible to source in the UK. Order came quickly, very well packed. Fruit was absolutely perfect, delicious, ripe and ready to eat. I am not... See more
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Company details
Written by the company
Red Rickshaw is the home of hard-to-find ingredients, specialising in world foods and ingredients. We empower cooks to create authentic cuisines from around the globe with premium quality, fresh and seasonal ingredients.
Contact info
5 St Andrew Street , EC4A 3AF, London, United Kingdom
- 02079934988
- hello@redrickshaw.com
- www.redrickshaw.com
2.4
Poor
3K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
This has been one of the worst online…
This has been one of the worst online shopping experiences I’ve ever had.
I placed an order, paid in full, and received barely 20–25% of what I actually ordered. Despite delivering only a fraction of the items, they had no hesitation in taking the full payment.
At delivery, I was told a refund would be issued for the missing items. That promise has turned out to be completely meaningless. It has now been over six weeks, with at least six attempts to contact them—no refund, no resolution, and no accountability.
Their customer service is effectively non-existent. Phone lines don’t work, emails bounce back, and the website chat gives the occasional generic reply claiming the refund is “in process,” which clearly isn’t true.
This feels less like poor service and more like a deliberate way of operating. Customers should be extremely cautious before placing any order here.
February 17, 2026
Unprompted review
Missing items have not been refunded…
Missing items have not been refunded and still chasing even after 2 weeks.
Not to be trusted!
February 24, 2026
Unprompted review
Out of business, but still taking orders
I believe this company has gone out of business and yet their website is still taking orders and processing payments. I ordered a delivery that never came. No response from customer service despite multiple attempts. I have raised a dispute through my bank. The website should be shut down.
December 12, 2025
Unprompted review
This is the worst place to order fresh…
This is the worst place to order fresh vegetables I ordered drumsticks and Turai both came with full of fungus. I have sent them pictures and explained and after a month they’ve replied they’ve said they have refund for the product I did not receive which is not true I never got it I have checked my account statement and for the rotten products also no refund at all. Very disappointing red rickshaw.
November 12, 2025
Unprompted review
Mangoes received that are not edible! out of…
Ordered a 3kg box of mangoes 4 out of the box of 12 are crossed from over Ripe to inedible. Won't be ordering fresh fruit from them again. 🤨🙄
July 8, 2025
Unprompted review
Do not buy from them!
I am uncertain if these individuals will be wrapping things up soon, but it seems likely. They’ve altered their names in emails, and their phone number is no longer working, which was not the case last week. I continue to receive the same terrible quality of rotten mangoes, and the attitude from their side has been dismissive, with no response regarding a refund despite numerous email exchanges. I am reaching out to regulatory authorities, and I urge anyone new to hold off and refrain from making any purchases from them. I doubt they will be in business much longer. This situation is truly frustrating.
This is a reply to the response below
If the refund has been issued why there has been no communication from your side. Why your colleague has gone quite on me and not only that prior she had an attitude as if it’s my fault that the produce was rotten.
This really needs to be escalated within your team.
July 4, 2025
Unprompted review
Reply from Red Rickshaw
We're truly sorry to hear about your experience and the frustration it has caused. We take your concerns very seriously and want to clarify a few important points.
Firstly, we want to confirm that the refund for your order has already been processed from our end. Please note that it typically takes 3 to 4 working days for the amount to reflect in your account, depending on your bank or payment provider.
We also want to address your concern about communication. While we’ve been experiencing higher-than-usual volumes, we’re still actively responding to all customer queries and have not changed our contact details. If you’ve received inconsistent information, we sincerely apologize.
We are committed to improving our service and your feedback helps us identify where we must do better. Please feel free to reach out to us again via email if you have any further issues or if the refund hasn’t reflected after the stated timeframe—we're here to help.
Never buy fresh fruits or vegetables…from REDRICKSHAW
Never buy fresh fruits or vegetables from them. They sent me rotten mangoes two times and were unresponsive when I asked for refunds. They refunded only 25% and writing here they refunded full amount. Don't trust them stay away from these people absolutely.
May 27, 2025
Unprompted review
Reply from Red Rickshaw
We're sorry to hear about your dissatisfaction, but we would like to clarify a few important details regarding your order.
A refund was processed on 3rd July, and according to our records, the amount has already been settled into your bank account. This was also communicated to you .
As per our refund policy, we requested pictures of the damaged items to process your claim—however, these were not provided. Despite that, we still issued the refund as a gesture of goodwill to resolve your concern.
We take quality and customer service seriously, and we regret that your experience didn’t reflect that. If you have any further questions or concerns, please feel free to contact us directly.
Great
Ordered some veggies and it was good quality. There was one item that was rotten but they refunded.
June 10, 2025
Unprompted review
Rotten mangoes
I reported the problem with the rotten mangoes to Red Rickshaw on the day the delivery arrived. My email was ignored. I followed up 2 weeks later. My email was still ignored. 3 mangoes were rotten in a box of 12! Red Rickshaw has poor quality control and non-existent customer service.
May 23, 2025
Unprompted review
Frauds
Twice they have sent the most rotten and staled food to me. Bought a box of 8 but got 7.
Absolutely disgusted
Would never visit them again.
They do not answer the phones or reply to emails.
June 19, 2025
Unprompted review
Never order from this site !!
I had ordered several items and most items came back rotten or in poor quality! Packing was awful! Some items were not in stock but I was not even informed!
5 pieces of Mangoes which is a full box were all inedible and it turned black in 2 days! Vegetables were gone off!!
I got in touch via email however, I am still waiting for my refund for the items. Customer service is extremely poor, I have not heard back after they sent me the first reply back!!
June 5, 2025
Unprompted review
Reply from Red Rickshaw
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
This is certainly not the level of service or quality we aim to provide. We understand how frustrating it must be to receive perishable items in poor condition, and we sincerely apologise for the inconvenience caused.
We’re especially sorry that you were not informed about the out-of-stock items, and that our communication has not met your expectations. That’s not how we want any customer to feel.
We’d really like to resolve this for you as quickly as possible. If you're still awaiting a refund or resolution, please email us again with your order number so we can prioritise your case.
Thank you for bringing this to our attention — we take your feedback seriously and are working to improve both our service and packing standards.
Ordered & paid for mangoes in March
Ordered & paid for mangoes in March, no delivery after 3 weeks ! No reply to email, no response to phone call. After ‘chat’ on website agreed to have re-order. No order received so have instructed card company to obtain refund. Have been a customer for many years, will not be ordering again !
March 23, 2025
Unprompted review
Reply from Red Rickshaw
We’re truly sorry to hear about your recent experience, and even more disappointed to have let down a long-standing customer.
Delays like the one you experienced are not acceptable, and we deeply regret the lack of communication and the inconvenience caused. We understand your frustration and appreciate you bringing this to our attention.
While we know this doesn’t make up for the trouble, we are reviewing this internally to ensure situations like this are handled better in the future. If you’re still open to it, please email us with your order details — we’d like the opportunity to make this right.
Thank you again for your past support, and we’re very sorry to have lost your trust.
Disappointed!
I ordered Alphonso mangoes- was given the option to pick the delivery date. Delivery only arrived 3 days after the chosen date. They say they check the mangoes for quality before sending- total lie- the mangoes I got have huge black spots all over, they don't appear to be ripening properly and have no smell- I have a house in India with mango trees, so I know what a properly ripe mango should look and smell like!
Updated, 11/06: The company just replied to my review asking me to email with photos. What they don't seem to have realised is that I have already previously contacted their support email on 03/06 with photos and description of the issue. Their support email has to date still not replied. This review reply from them seems to be just a PR stunt.
May 29, 2025
Unprompted review
Reply from Red Rickshaw
Thank you for sharing your feedback, and we're very sorry to hear about your disappointing experience with your Alphonso mango order.
We understand how frustrating it is when delivery arrives later than expected and the product doesn't meet your standards — especially when you're familiar with the quality of mangoes from your own trees. Our team does inspect the fruit before dispatch, but clearly something went wrong here, and we sincerely apologise.
We’d appreciate the chance to make this right. If you could email us with your order number and a few photos of the mangoes received, we’ll investigate and arrange a resolution as soon as possible.
Your feedback is invaluable, and we’ll be reviewing this with our team to ensure better consistency and communication moving forward.
Poor quality goods
I ordered a box of mangoes and vegetables. The mangoes were rotten and the drumsticks were also rotten. I was in shock. I immediately sent an email because it says on there website they will always respond. I have not heard anything back, and it's been 2 weeks. I have decided I will never use this store again. I have since been using another online Indian store which sent me beautiful products, which shows honour and respect for the customer. Redrickshaw is a scam. I buy online and spend alot, they have made a big mistake ignoring mine and other customers concerns. People want to spend with honest companies, I will be surprised if this company will stay in business for very long with the poor quality of produce and no respect for customers.
May 12, 2025
Unprompted review
Reply from Red Rickshaw
We’re truly sorry to hear about your experience and the disappointment it caused — especially in regard to the condition of your mangoes and vegetables, and the lack of follow-up from our team.
Please know that this is not the standard we strive for. We understand how frustrating it is to be left without a response, and we completely agree that every customer deserves to be treated with respect and transparency.
We’re currently reviewing how this was missed on our side and will take immediate steps to ensure better quality control and communication moving forward. If you’re open to it, we’d really like to investigate your order further and offer a resolution — please feel free to email us again with your order number.
Thank you for your past support, and again, we’re very sorry to have lost your trust.
Scam operation — con artists running a trade racket
This company is a complete scam. We ordered Alphonso mangoes and what we received was a box of rotting garbage. Not a single mango was edible — they were blackened, leaking, and stinking. It was clearly packed like that. No mistake, just deliberate fraud.
And the support team? They’re in on the con. After we reported it, they sent a half-baked reply and then vanished. No refund, no replacement, just radio silence. This is not a business — it’s a group of scammers dressed up like a company.
Avoid this trap at all costs. They’ll take your money, send you trash, and then disappear. If there’s any justice, this operation will be shut down. Until then, do yourself a favor and warn everyone — these people are nothing but crooks.
April 7, 2025
Unprompted review
Reply from Red Rickshaw
We are genuinely sorry to hear about your experience and completely understand how upsetting this situation must have been. Receiving mangoes in the condition you described — blackened, leaking, and inedible — is completely unacceptable, and we deeply regret that this happened.
Please know that this is not the standard we stand for, nor is it reflective of how we aim to treat our customers. If your report was not properly handled and you were left without a refund or replacement, that is a failure on our part, and we sincerely apologize.
We are currently reviewing your case internally, including the communication that followed your complaint. Our goal is to resolve this fairly and ensure that you are not left out of pocket for something that clearly went wrong.
At your convenience, please reach out once more to hello@redrickshaw.com with your order number so we can take immediate corrective action. We understand your frustration and are committed to making this right.
Thank you for your feedback. It helps us recognize where we must improve and ensure accountability.
Lying thieving incompetent tw4ts
They only sent two of the six items that I paid for and one of the items they did send was rotten. They are completely ignoring me.
May 1, 2025
Unprompted review
Reply from Red Rickshaw
We’re truly sorry to hear that your recent order was incomplete and that one of the items you did receive was in poor condition. We completely understand how frustrating and unacceptable this experience is, and we sincerely apologize for both the delivery issue and the lack of follow-up.
You should have received all six items in good condition, and the fact that we failed to deliver on that — and did not respond to your concerns — is something we take very seriously.
Please allow us the chance to make this right. Kindly email us at hello@redrickshaw.com with your order number and any photos or details you may have. We’ll ensure this is reviewed as a priority and resolved promptly, whether through a refund, replacement, or both.
Mangos arrived rotten
I ordered 2 half boxes of mangoes. Alphonso and Kesar. Both boxes arrived rotten and I sent an email right away. They responded with needing to see the mangos cut open. I sent 2 sets of pictures but they accused me of only sending pics of 1 box of mangos twice and refused to refund me both boxes. I had to reach out over 6 times before they acknowledged my issue, then denied my 2nd refund. Disgusting service and quality of food. I will never use them again.
April 25, 2025
Unprompted review
Reply from Red Rickshaw
We’re very sorry to hear about your experience, and we completely understand your frustration and disappointment. Receiving two boxes of spoiled mangoes is unacceptable, and we sincerely apologize for the inconvenience and how your concerns were handled.
It’s clear that our communication around the photo verification process caused unnecessary stress, and we regret that you had to reach out multiple times just to be heard. This is far from the service we aim to provide.
While we do ask for cut-open images to help assess quality issues, we acknowledge that the handling of your refund request fell short — and we deeply regret the confusion and lack of responsiveness from our team.
We are reviewing your case internally to prevent situations like this in the future. If you’re open to it, please contact us once more at hello@redrickshaw.com, and we’ll re-evaluate your case fairly and do everything we can to make it right.
Thank you for your honest feedback — it helps us improve.
25% of the Mangoes that arrived were…
25% of the Mangoes that arrived were overripe and were mushy when opened. The remainder were poor quality and disappointing.
This is the second order in a row that has had similar quality issues
I note there are a number of reviews with the same story.
I also used them for years and echo the comment that since new management took over the quality has considerably fallen
April 15, 2025
Unprompted review
Reply from Red Rickshaw
Thank you for taking the time to share your experience. We’re truly sorry to hear that a significant portion of your recent mango order arrived overripe and that the overall quality was disappointing — especially as this is not the first time you've faced such an issue.
We value your loyalty over the years, and it's disheartening to know that recent experiences haven’t lived up to the standards you previously trusted us for. Your feedback about a perceived decline in quality under new management is taken seriously, and we are actively reviewing our sourcing and quality control processes to address these concerns.
Please accept our sincere apologies, and if you’re open to it, we’d appreciate the opportunity to make this right. Kindly email us at hello@redrickshaw.com with your order details so we can investigate and offer a resolution.
Thank you again for your candid feedback — it helps us improve and strive to earn back your trust.
Absolutely disappointing service
Absolutely disappointing service. I have been ordering mangoes from them for the last 5 years but i can tell the management has changed because when i ordered it 3 weeks ago, ALL 12 MANGOES WERE ROTTEN and they have refused to authorise a refund and instead said the images sent are not in line with their refund policy.
Do not order from their store. Poor quality items and atrocious customer service
April 7, 2025
Unprompted review
Reply from Red Rickshaw
We’re truly sorry to hear about your recent experience, especially as a long-time customer of over five years. We deeply regret that all 12 mangoes arrived in poor condition — this is absolutely not the quality we strive to provide.
We also apologize for the way your refund request was handled. While we have guidelines in place to assess issues through images, it’s clear that our response left you feeling dismissed, and for that, we sincerely apologize.
Please know that we are currently reviewing our quality control and refund processes to better serve our loyal customers. We would greatly appreciate another opportunity to resolve this properly. If you’re willing, please contact us again at hello@redrickshaw.com with your order number and any remaining details, and we will do our best to make it right.
DO NOT ORDER MANGOES FROM HERE
I ordered mangoes for my daughter and they came in such bad condition. Every mango was squashed and dented. After cutting them open. There was just mush I took pictures and sent it to them and they advised they would get back in 48 hours. 10 days later nothing even after chasing every other day I spoke to the chat online Then even that dropped and they never contacted me. I called them and I spoke to Sunny who said he will call me back in 10 minutes five days later he still hasn’t called me back. Their customer service is terrible. I wish I would’ve read the reviews on the mangoes before I ordered would’ve saved me a lot of money because I paid nearly 3 times more than the local shops to have this delivered. You would think at that price, they would check the quality of mangoes they are sending out.
April 3, 2025
Unprompted review
Reply from Red Rickshaw
We’re truly sorry to hear about your recent experience, especially when you were ordering mangoes as a special treat for your daughter. It’s unacceptable that the fruit arrived in such poor condition, and it’s even more disappointing to know that your repeated efforts to get help were met with silence and unfulfilled promises.
You’re absolutely right to expect better — especially at a premium price — and we sincerely apologize for the lack of follow-through from our support team. This is not the level of care we aim to provide, and we’re addressing this internally to ensure such delays and miscommunication do not happen again.
Please give us a final opportunity to make things right. Kindly resend your order number and photos to hello@redrickshaw.com, and we’ll ensure your case is prioritized for resolution — whether by refund or replacement.
We truly appreciate your feedback and are committed to regaining your trust.
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