Redspottedhanky Reviews 

I accidentally booked a train ticket for the wrong time. I called the customer service line and was told that, as I'd called within an hour, if I booked another ticket and sent them the details by email I would get a refund.

I did as instructed and had a response and refund confirmation from an agent called Richard within minutes.

Used Redspottedhanky for years, first time I've needed to call and very happy.

I had an issue with my trip so I emailed customer service. I got an immediate reply from Richard who dealt with my questions and solved my problem right away. It is rare in this day and age to have a real person come back to you instead of an automated message and I really felt like a valued customer. I will continue to use red spotted hanky for my train travel!

Richard, customer service agent, was absolutely exceptional. He delivered a fantastic service when I really needed it. Red spotted hanky are my go to place to buy all my train tickets - Work and personal. Thank you.

I needed a refund and it came through very quickly.

In general, extremely easy to book rail tickets. Also recently I had to contact Customer Services. My query was dealt with swiftly and extremely satisfactorily by Richard. Very highly recommend Red Spotted Hanky,

Understandably, they were unable to refund my advance ticket straight up due to the type of ticket, however, Richard (call centre agent) was extremely quick and helpful when suggesting other options.

Very disappointed with the service I got today. Due to covid restrictions changing in June my concert was postponed by 3 weeks I spoke to customer services who said I would have to book the journey again and call for a refund, great I thought but then hit me with a £60.00 refund fee, really !!!! I am not to blame for covid date changes but seems I have paid the price. My hotel was so accommodating no fee for that. Note to everyone read the small print several times to fully understand !! I will be going direct for all my rail travel in future.

Trying to book a rail ticket online and just get an error saying ‘We're sorry, but there has been an error with the application. We are working hard to resolve the problem as quickly as possible and expect to have the system working again very soon.’ Unfortunately no indication of when the system will be fixed, and I cannot get any response from customer services.

Hi i wanted to say how quickly & smoothly my request was dealt with by Richard. I emailed red spotty hanky with my request. I couldn’t believe the quick response. I received a refund it was back in my account within 24 hours. Brilliant customer service thank you Richard. I will always book via red spotty hanky. Not just for cheaper train fares & non booking fees but the quality of its customer service.
Thanks again

We always use redspottedhanky when booking train journeys and have always found good deals. Today I made an error in booking the wrong time of train. I contacted them immediately by phone and Richard very efficiently and politely advised me to rebook the correct journey. After a short follow up email, I almost immediately had confirmation that I would be reimbursed for incorrect booking. It was such a pleasure to be dealt with personally and not be held in the phone for hours. Well done redspottedhanky and Richard!

I've used RSH several times before. On making my last booking I mistakenly added an extra journey to my ticket. Sent a quick email and Richard promptly cancelled the extra ticket and organised a refund,thank you!

Redspottedhanky have always been great value for money on their tickets.
I had a problem with a booking. (All my own doing) and Richard in customer services was amazing at resolving it for me.
THANK YOU RICHARD

i tried to book am open return for a short journey and it kept on coming up as double the price. If i hadnt known it was wrong i would have paid. in the end gave up and paid the booking fee on trainline.

We had to cancel two train journeys at relatively short notice. When I contacted Richard at Redspottedhanky about the refund, he dealt with everything within 24hrs and I received everything back. Definitely be using them in future for any more bookings with this sort of service!

Very efficient service from Richard who refunded my ticket without any issues.

Needed to refund my booking due to the latest lockdown restrictions of 4th Jan.
Sent email request and was refunded ( minus £10 admin fee ) very quickly.
Thanks Richard.

Needed a refund emailed with a question, quick helpful response from Richard. Thanks!

When the travel ban was brought in and I wasn't able to take any of my journeys, I sent them an email and I was helped by Richard, who was incredibly helpful and saw that my tickets were refunded in full within a couple of days. I've used Redspottedhanky for years to buy my train tickets, and I have never once been disappointed.

GREAT service from Tony after I asked if I could extend the expiry date on my Evouchers as I had not been able to use them due to the virus.
To my surprise Tony was able to extend the date by another 6 months to 30/06/2021.
If anyone has a Evoucher due to expire I would highly recommend they ask for a extension.
Thanks Tony at Redspottedhankey.

I had booked a wrong date for my journey. My phone call to the helpline was answered immediately and I was guided through the re-booking in a pleasant, patient and friendly manner and without having to much to pay for my mistake. I have already been but with this experience I will definitely stay a loyal costumer to redspottedhanky. Btw I can almost always find low-price tickets there :-) Thanks a lot!!