Wilfully obtuse business when it comes to refunds process - used them for years happily, but when trains are not guaranteed, you want a service that honours consumer best practise - redspottedhanky... See more
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Overall pretty good. But mixed. Had to cancel my trip due to an emergency. Tried to amend my tickets and rebook but the website kept trying to charge me for physically delivering the new tickets, ev... See more
Great service from Richard at Red Spotted Hanky. I had double clicked on train ticket order and got 4 tickets instead of 2. Phone then email and was refunded for my error within 24 hours. Amazing cust... See more
For some time I have used Redspottedhanky.com to buy my rail tickets each week. I have not experienced any issue with the service or the App. The ticket prices are often cheaper than available elsewhe... See more
Company details
Written by the company
We thought that we should tell you why we created the service and what you should expect from us - our commitment to you, our customers What we're about We want you to enjoy buying your tickets with us, we want to make the experience more enjoyable by delivering a service that you can trust in and rely upon. At redspottedhanky.com, we believe in honesty and trust, and we are committed to our customers. We'll give you something back We realise that travel is done for a reason - not many people in the world use trains, planes and automobiles just for the sake of travelling, and we understand these are all means to an end. We believe that we stand alongside many people when we say the mechanism by which travel is sold online is not focused enough on the needs of today's travellers. There is too much focus on the ‘hardware’, whether it is a train, plane or automobile, and not enough focus on the software ‘experience’, customer service or inspiration. At redspottedhanky.com, we believe we have a solution to fix this. We know any lasting solution will require long term commitment, and we're willing to give this to our customers. Let’s be honest, travel is not cheap, and too many businesses seem to forget that there are real people like you, who may not feel like they're getting good value for money. We won't charge you a booking fee Unlike other train companies, we draw the line at booking fees. We strongly feel that you already paying for your ticket, so we're not going to double charge you. We'll always be open and honest with you It's generally accepted economic theory that transparent markets are more efficient, and help to reduce prices. So we'll make sure that redspottedhanky.com operates as openly and honestly as possible. We'll also take every opportunity - and even try to create opportunities - to lower ticket prices for you. We'll make it easier to purchase travel tickets Right now, even if you're able to find the tickets for the trip that you want to make, it's really not all that easy to buy them. Unmanned stations, poor websites, bad customer service, excessive fees and deceptive marketing all lead to customer problems. We've done our best to make redspottedhanky.com clear and intuitive to use. Using the best functionality available, we truly believe our train ticketing solution is the best on the market for you to find the best value tickets that meet your needs. We understand that selling you a ticket is not enough, that's why we're committed to providing you with enough information to plan and manage your trip and to let us know how it went (whether good or bad). We'll continue developing our website to provide real-time travel information, route maps, destination information and independent reviews, so that you can make a fully informed choice before buying your travel tickets online. Through initiatives such as these, we always strive to make the experience of buying your travel tickets care-free, secure and positive - after all this is part of the travel experience. What if things go wrong? We are committed to providing you with the best service we can, sometimes this may not always be possible, where we have let you down or not met your expectations we will do our best to put things right as quickly as possible where we can. We want you to keep coming back to redspottedhanky.com to buy your train tickets, we believe the best way to do this is to build trust with you, that we can deliver to your needs time after time.
Contact info
United Kingdom
- www.redspottedhanky.com
2.9
Average
621 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
December 1, 2020
Unprompted review
Excellent service from Richard @ redspottedhanky
Just received excellent service from redspottedhanky regarding a refund for a journey that I was not able to make because of government restrictions. Richard, who responded to my email was efficient and courteous and the whole process was quick and easy. Excellent service.
November 25, 2020
Unprompted review
We needed help - and got fantastic service!
We had a train booked for our daughter. In the wrong name. Our mistake. Corrected with the great help of Richard.
Booked again with corrected name. Had to cancel the ride due to flight cancellation. Again great help from Richard.
We have rarely ever gotten such a patient and great support from any company on our entire life. Fantastic service. Super friendly, super quick. Untoppable!!
November 20, 2020
Unprompted review
Speedy refund
Because I was unable to travel during the lockdown, I asked if I could change my ticket. Richard at Red spotted hanky enabled me to do this and refunded my original ticket within two days. Great service.
November 18, 2020
Unprompted review
Sue is amazing!
Just had a really good phone call with Sue , I stupidly messed up my tickets and she was so helpful! Sorted it instantly, was very friendly and bubbly! I always book via red spotted hanky because of their customer service! Thank you so much Sue for saving the day!
October 23, 2020
Unprompted review
Having to cancel plans
Having to cancel plans to travel due to an operation and covid tests before it could go ahead, contacted redspottedhanky and returned the rail tickets, with proof of my hospital appointment, the money was refunded within 5 hours of the proof being sent, many thanks to Richard. You can't ask for better service than that. Highly recommend.
October 14, 2020
Unprompted review
Problem's resolved PERSONALLY!
We had two issues the first was a lost payment for tickets between our bank and Red Spotted the 2nd was a refund on previous tickets. At the time we were away in Cumbria. We contacted Red Spotted and spoke with Richard (Customer Services) he investigated the first issue which was resolved and chased up our refund. Given staff were also not in the office (Covid) his help was excellent. Although things took time he and Red Spotted resolved them all WELL DONE!! GOOD SERVICE!!
October 14, 2020
Unprompted review
Great service from Richard at Red…
Great service from Richard at Red Spotted Hanky. I had double clicked on train ticket order and got 4 tickets instead of 2. Phone then email and was refunded for my error within 24 hours. Amazing customer service just wish other organisations could follow their example. I am one happy repeat customer. Got good old English service.
October 1, 2020
Unprompted review
Wonderful service and a refund within 24 hours by Richard at red spot hanky
I booked a ticket under my name instead of my nephews so the railcard came up as my name. I rang red spot hanky and they said they would refund this ticket and I could just book a new one. The refund came through within 24 hours and Richard at red spot hanky was extremely efficient and helpful. Fantastic service.
September 24, 2020
Unprompted review
Change of Travel Dates
I needed to change the dates of my booked tickets. Richard was very polite and helpful both by phone call to Customer Services and prompt response to my email. Refund sorted immediately.
Red Spotted Hanky provide a very efficient service and I will certainly use them again.
September 3, 2020
Unprompted review
I was unable too travel and got in…
I was unable too travel and got in touch with customer service.1st class service from Gary and Susan.Your both a credit to red spotted hanky.Thanks so much.
September 1, 2020
Unprompted review
I needed a refund and the refund…
I needed a refund and the refund process was easy and efficient.
August 27, 2020
Unprompted review
Excellent customer service was assisted…
Excellent customer service was assisted by Susan a Team Manager, RedSpottedHanky.com offers a good way to check all fares across networks, will keep using thanks.
August 19, 2020
Unprompted review
Gary was very helpful and refund was…
Gary was very helpful and refund was administered the same day. Excellent service!
August 17, 2020
Unprompted review
Excellent customer service
Excellent customer service; between a phone call at booking and email correspondence after, as I needed to cancel my journey, each staff member has been very polite and helpful. Emails were responded to quickly and they were so kind to refund tickets that they didn't have to. I'm very grateful!
August 12, 2020
Unprompted review
Great customer service from…
Great customer service from Redspottedhanky. I wasn't able to travel as a result of family illness and a refund was issued straight away. I will definitely be using them in future, with this kind of care and customer service.
August 8, 2020
Unprompted review
Delightfully helpful people
Delightfully helpful people willing to allow me to change my ticket within an hour of booking it as I found an easier route and get a full refund of the original
August 1, 2020
Unprompted review
I had bought in January train tickets…
I had bought in January train tickets in March and April , I couldn’t travel due to COVID-19.
I contacted GWR and they have refunded my tickets . I was treated quickly and fairly . Would definitely use them again
July 30, 2020
Unprompted review
Not able to travel due to covid
Not able to travel due to covid, not sure if i could claim refund as my travel date was in april, I rang for information and help, spoke to Susan who could not have been more helpful, really easy process and refund was dealt with and confirmed within the hour, very impressed and a really nice helpful customer service lady , thank you Susan
July 20, 2020
Unprompted review
Brilliant customer service
There was an issue with my ticket which got resolved so quickly and proactively that I briefly forgot that I was dealing with a train ticket company. Could not recommend more highly. Thank you.
July 16, 2020
Unprompted review
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