Reform Reviews 

785
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support provided by the design team, noting how incredibly helpful, kind, and attentive staff members are during every single step of the planning phase. People also deeply praise the high quality and beautiful craftsmanship of the products, stating that the online configurator and ordering process are exceptionally smooth, well organized, and truly enjoyable. Some reviewers were not happy with the aftercare, mentioning that updates and responses can be extremely slow, while logistics coordination and customer support sometimes lead to frustrating issues during installation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, praising the beautifully crafted, high-quality... See more

Service

People report positive experiences with service, frequently highlighting fast replies, professional guidance,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

User experience

Customers had positive experiences with user experience, frequently praising the smooth and organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though we ultimately decided to go with a different provider that better fits our budget, we were truly impressed by Reform products. It’s beautiful to see the company’s growth and quality of the... See more

Rated 5 out of 5 stars

I came to know about Reform through a friend architect and I tried the online configurator, very well done and user friendly. The follow up via email has been great: fast, kind and professional. Rusn... See more

Rated 5 out of 5 stars

We had a great experience with Reform and can only recommend it. Emilie gave us a very personal experince which is what you need because a new kitchen really becomes a very personal decision. Layout a... See more

Rated 5 out of 5 stars

We had a lovely exprience with Reform Kitchen and its Team so far. Nassima from the Vienniese team and Felicitas from the Munich Team were very kind and made it all happrn. They were willing to give a... See more


Company details

  1. Kitchen Furniture Store
  2. also in
  3. Countertop Store
  4. Kitchen Remodeler

Written by the company

Great design meets versatility! Reform collaborates with internationally acclaimed architects and designers to create modern kitchen spaces and push the boundaries of our industry. We work across architecture, design, and interior with the aim of offering outstanding, accessible and adaptable kitchens. Reflecting the kitchen’s vital role as the center of our homes, Reform meets the new demands of everyday living.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

785 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(785)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good consultation by Giacomo

Giacomo welcomed me warmly and took a great deal of time to advise me with dedication. I especially appreciated how well he understood my structural and stylistic requirements and seamlessly integrated them into his consultation.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and customizable quote

I had a great experience with Reform. I explained what I wanted in the form, attached few drawings and received my quotation in the promised time frame.
I was able to play around with choosing diffent settings until I found exactly what I wanted.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen consultation with Rusne

So far, when comparing companies and their first proposals, Reform has been the easiest and most straightforward to work with. Many thanks to Rusne for her professional help and guidance.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Professional support

We are starting the renovation process for our summerhouse and recently had our first online consultation with Reform. As an architect, I have a wide range of requirements and expectations, and I’m pleased to see that Reform offers highly professional support. My impression is that Reform has great specialists with deep knowledge in kitchen planning, which gives me a lot confidence as we move forward with the project.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

I love Reform's Products

I was initially interested in Reform’s Column design and received a quick and professional estimate from Rusne shortly after reaching out — great service! In the end, I decided to go with a custom solution through a carpenter due to the specific needs of my space, but I still love Reform’s products and unique design approach. Would definitely recommend checking them out!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

clarity, professionalism, and flexibility

I had a very positive experience working with Reform. Ole was extremely helpful, patient, and responsive throughout the process, always ready to accommodate our needs and changes. Even though we ultimately decided not to go ahead with the project, I truly appreciated the clarity, professionalism, and flexibility shown at every stage.

Thank you again for the excellent support!

— Paolo Dell’Elce

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Column by Inga Sempé

I have the Column wardrobe in grey, designed by Inga Sempé. It originally served as tall kitchen cabinets, and after moving, it now works perfectly as a bedroom wardrobe—super versatile! The design is timeless, beautifully and adds such an elegant touch to the space. It’s my second piece from Reform, and I love how effortlessly it fits with other furniture and works in different rooms.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience overall. Professional consultation, smooth and easy design process. My stainless steel kitchen is now in production and I am looking forward to the final result.

June 1, 2025
Unprompted review
Rated 2 out of 5 stars

Good Looks, Poor Process

We have recently bought a new kitchen incl. countertop, new appliances etc. and would not recommend it to friends or at least warn them about the process.

4/5 for the quality and design of our new kitchen
2/5 for the commercials
0/5 for the customer success team

We collected offers from various kitchen providers ranging from IKEA basics with new fronts to fully customized setups before settling on Reform in the mid-price segment. And to be fair, after the kitchen has been fully installed, we are happy about the quality and design given that it is modular based and not customized.
However, regarding the price paid I would expect a more customer-oriented service throughout the process with less problems and headaches;
1. Lead-time between ordering, delivery and final installation took 6 months due to missed shipments in the process – expectations were 4 months
2. Misalignment between “design measurements” from Reform and what was actually feasible to build – needed to do significant adjustments to size of stovetop, lengths & height of kitchen during installation
3. Lack of communication around arrival date & time of deliveries – was only by chance that we were home.
4. Mark-up on third party items which wasn’t communicated – paid around 20% mark-up in the stainless-steel countertop.
5. Lack of engagement, ownership or responses from customer success team – would only hear back when we called the initial sales team and then still not actually got an answer to any questions or concerns mentioned.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Nice showroom and design

A friend of ours has a PLATE design aluminum kitchen from Reform that caught our attention a few years ago—we’ve loved the materiality and design ever since. We recently visited the Copenhagen showroom for the first time and received a great online consultation for our own project. Very inspiring experience overall!

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

great experiance

attentive and helpful with planning, explained everything really well, will definitely use ole in the future when planning new projects

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

A dream kitchen brought to life!

We had the most wonderful experience with Reform and couldn’t be happier with our stunning new kitchen. Dante was incredibly helpful throughout—her patience, eye for detail, and effortlessly stylish suggestions made all the difference. We’re truly grateful.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

The other day my wife and me visited…

The other day my wife and me visited the reform Showroom at Kantstraße in Berlin and we were super impressed by the expertise of christina, who assited us. it was a very personal and still discrete atmosphere. Thnak you christina!

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

We’ve been to the reform showroom

We’ve been to the reform showroom
in Kantstrasse last weekend and did enjoy being back with time. Christina showed us all the details with patience and this was a very nice experience. We can’t wait to dig into the process of getting to know your products more and more and are big fans already. Thank you!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

My second Reform kitchen has been…

My second Reform kitchen has been installed, and I’m very happy with the result. The product quality is excellent, and the planning process was smooth thanks to the knowledgeable and patient consultants. The installation team did a great job—professional and efficient. Thank you Reform team

April 3, 2025

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