Reform Reviews 

785
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support provided by the design team, noting how incredibly helpful, kind, and attentive staff members are during every single step of the planning phase. People also deeply praise the high quality and beautiful craftsmanship of the products, stating that the online configurator and ordering process are exceptionally smooth, well organized, and truly enjoyable. Some reviewers were not happy with the aftercare, mentioning that updates and responses can be extremely slow, while logistics coordination and customer support sometimes lead to frustrating issues during installation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, praising the beautifully crafted, high-quality... See more

Service

People report positive experiences with service, frequently highlighting fast replies, professional guidance,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

User experience

Customers had positive experiences with user experience, frequently praising the smooth and organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Even though we ultimately decided to go with a different provider that better fits our budget, we were truly impressed by Reform products. It’s beautiful to see the company’s growth and quality of the... See more

Rated 5 out of 5 stars

I came to know about Reform through a friend architect and I tried the online configurator, very well done and user friendly. The follow up via email has been great: fast, kind and professional. Rusn... See more

Rated 5 out of 5 stars

We had a great experience with Reform and can only recommend it. Emilie gave us a very personal experince which is what you need because a new kitchen really becomes a very personal decision. Layout a... See more

Rated 5 out of 5 stars

We had a lovely exprience with Reform Kitchen and its Team so far. Nassima from the Vienniese team and Felicitas from the Munich Team were very kind and made it all happrn. They were willing to give a... See more


Company details

  1. Kitchen Furniture Store
  2. also in
  3. Countertop Store
  4. Kitchen Remodeler

Written by the company

Great design meets versatility! Reform collaborates with internationally acclaimed architects and designers to create modern kitchen spaces and push the boundaries of our industry. We work across architecture, design, and interior with the aim of offering outstanding, accessible and adaptable kitchens. Reflecting the kitchen’s vital role as the center of our homes, Reform meets the new demands of everyday living.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

785 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(785)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

I'm currently searching for a durable worktop to update my kitchen and recently visited Reform to explore their materials. The quality and finish of Fenix laminate really stood out, which I’ve seen elsewhere, but the detailing and craftsmanship here looked noticeably higher-end. Highly recommended!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Professional and Supportive Team

The team was extremely professional and supportive, especially Ole, who proved to be an invaluable resource from the very beginning. He was quick to prepare the project with great attention to detail and clearly explained all the associated costs. I really appreciated his availability and the proactive offer to schedule a call to ensure everything was clear and to provide the best possible support. A truly positive experience!

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love Reforma’s…

I absolutely love Reforma’s collaborations with renowned architects and designers. I recently had the pleasure of attending a beautiful event in partnership with Apartments Magazine and DB Barcelona. The craftsmanship of the products is exceptional. Reforma is not just a design brand, it’s an experience shaped by creativity, quality, and meaningful collaborations.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Favorite Kitchen Brand!

One of my favorite brand for the Kitchen Cabinets! Love their collaboration with some leading designers, such as Jean Nouvel and Norm Architects. The details, materials and the color scheme making home feels more homey and inspiring!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

A different standard of kitchen…

If you want a kitchen that is different to the “run of the mill” design, quality and colour offerings of the normal companies, use Reform! Excellent personal service from a dedicated design consultant (mine was Sandra Sundwall) who follows you through the whole process and helps solve any challenges.
So, so happy with the result!

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and beautiful products

Great service and beautiful products. In the Berlin Store i met Rusne, which offered great service and top knowledge to design the best kitchen option for me. The Reform kitchens have clever solutions, high quality and provide all the felixbility required to create a dream kitchen. Very recommended.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently worked with Reform on a…

I recently worked with Reform on a kitchen design, and although we didn’t proceed with the final proposal, I really appreciated the entire process. They were professional, responsive, and brought great ideas to the table. They took the time to understand our needs and provided thoughtful solutions throughout.

The overall concept and approach were solid — in the end, the decision came down to specific material preferences, technical requirements, and budget constraints. That said, I’d be happy to work together again on future projects.

Thank you again for your support and dedication!

— Juan

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Great products! Great online consultation with Rusne last week, even without visiting the showroom we had very clear overview of the products, prices and the planing process.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great planning experience with Mina

We worked with Mina at the Reform location in Berlin and had a great experience. We began with only a vague idea of what we wanted to do and Mina was able to help us shape that into a kitchen we are very excited about. She asked great questions, understood our needs, offered a lot of wisdom, and was very patient while we worked through making all the final decisions. Would highly recommend.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love, love, love!

We had our kitchen designed by Dante and it is truly the kitchen of our dreams. Working with Dante was a pleasure from start to finish; she was really a partner in our process, listened to what we wanted (even in between our doubts) and brought it to life in a way that exceeded our expectations.
The design in itself is beautiful and exactly what we expected. The materials are both sturdy and elegant, giving the space a timeless feel.
In addition, the full staff was very helpful and all-in-all a very pleasant experience. Highly recommend.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Positive Consultation Experience

I had a good experience during a consultation at Reform Showroom Berlin West, everything felt thoughtful and well considered. A special thanks to Rusne, who was very helpful and patient. She really took the time to understand what I was looking for and offered great suggestions.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

I discovered Reform through their…

I discovered Reform through their recent collaboration with Apartamento magazine. Their showroom is stunning, and the designs are absolutely beautiful. One of their kitchen designers, Rusne, was very helpful & gave us a fantastic introduction of the brand. Thanks again!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Had a really great experience with Christina at Reform

Had a really great experience with Christina. She helped us figure out how to add a new kitchen to the original setup, and made the whole thing feel super easy. She was friendly, listened to what we needed, and came up with cool solutions. Just really good service all around!

April 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Fantastic support, always helpful and patient :) Delivery and installation went perfectly. Everything on point, a great experience, and above all, a unique and beautiful kitchen that brings us joy every day 💜

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Reform, you can do better. But you don’t.

I want to provide a clear breakdown of the major issues I encountered with Reform Kitchens, which ultimately made my $60K investment over almost two years highly unsatisfactory. I’ll set aside the minor issues like missing pins for shelves or decorative plates for drawers.

First things first: You don’t really buy a kitchen from Reform; instead, they sell an overpriced matching set of kitchen parts. After that, it’s entirely your responsibility to make it into a functioning kitchen. This won’t be easy, as they don’t provide assembly services, and the parts don’t always match. Let’s go over what you’re in for.

Incorrect and Missing Items:
Multiple deliveries included damaged, missing, or incorrect components. I experienced countless instances where I didn’t receive the handles I ordered, or received the wrong ones, or had missing hinges (which I ended up purchasing myself at a fraction of the price). In the end, the drawer colors were substituted without notice (grey instead of black), and Reform claimed this was a manufacturer’s decision. Now, I have black cabinets and a mix of black and grey drawers. The wooden countertops purchased from Reform were of poor quality and cracked almost immediately. This forced me to replace them (Reform did handle the replacement, to their credit), and I had to replace the sink at my own cost. The gas oven was installed under the countertop, creating a fire hazard. The manual clearly stated this shouldn’t have been done. Reform repurchased the oven but didn’t reimburse me for the plumbing and reinstallation costs fully.

Design Oversights:
The built-in microwave front was one inch too large, which the designer overlooked. This required the replacement of three front panels, ruining the symmetry I was promised. One additional panel had a surface issue. It took six months to get replacements, and the new panels are darker than the original ones, so now I’m left with the task of trying to stain them to match without damaging the rest of the kitchen (which I haven’t done yet).

Lack of Product Knowledge:
Poor design decisions led me to replace a side panel worth $1.1K at my own expense. Reform representatives declined to acknowledge the mistake on their part. Additionally, the handles were placed in the wrong spots, making it difficult for the doors to open properly.

Questionable Customer Service:
Requests for replacements or corrections were delayed repeatedly, requiring frequent follow-ups and additional time spent fixing issues that should have been resolved by Reform. This also forced me to take several days off work to deal with the issues, resulting in additional financial loss. The whole experience was emotionally draining, as I couldn’t believe a business of this cost would handle things so poorly.

In conclusion, the company’s lack of attention to detail, poor quality control, and failure to take responsibility for their mistakes should be a major concern. I would 100% not recommend Reform Kitchens—you can definitely do better.

April 2, 2025
Unprompted review
Reform logo

Reply from Reform

Hi Alexa,

Thank you for sharing your experience. We’re genuinely sorry to hear that we fell short of your expectations. At Reform, we hold ourselves to high standards and are always striving to do better—your feedback helps us get there.

We’re reviewing your concerns closely with our team to ensure we’re upholding the level of quality and care that should define every Reform project. Thank you again for taking the time to let us know.

Best regards,
Reform

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