Regency Reviews 1,333

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and friendly demeanor, both in-store and during delivery. The delivery service is consistently highlighted as efficient, prompt, and professional, with many appreciating the team's willingness to assemble items and remove packaging. People are also very satisfied with the quality of the products, finding them comfortable and well-made. However, some customers experienced issues with delivery estimates, noting that their items arrived later than initially promised. A few also mentioned that display mattresses in the showroom might not accurately represent the feel of a new mattress.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting efficient, prompt, and timely... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being informative,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient interactions from sales to... See more

Product

Reviewers mention positive feedback about the product. Customers are very pleased with the quality and... See more

Quality

Users describe positive interactions with quality. Customers are very pleased with the quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. When planning our move to the island, Ben and his team helped furnish our home from top to bottom. Excellent service on teams, as we were based in the... See more

Rated 5 out of 5 stars

We recently bought a new bed from Regency with underbed storage, and we’re really pleased with it. There were lots of style options available, and we were able to choose one that lifts up from the bo... See more

Rated 5 out of 5 stars

I had a lot of help in store when choosing my chairs and was given as much time as I needed to choose the fabric. After placing my order I was given a provisional delivery date and my order arrived... See more

Rated 5 out of 5 stars

Regency arrived at the time they estimated they would - they delivered the bed without fuss and installed in the bedroom and took all the packaging away. The 3 people who came were pleasant and carin... See more


Company details

  1. Furniture Store

Written by the company

Regency offer a large range of beautiful, high quality beds, upholstery and home furnishings, with free delivery and others services available. Visit Regency today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Mattress purchase

There was a good selection of mattresses to choose from and I was served very quickly.
Delivery was as scheduled and I was given an accurate delivery time span.
The mattress is very comfortable. Thank You Regency bedding. I am very happy to be able to buy from a local retailer.

July 21, 2025
Rated 5 out of 5 stars

Regency arrived at the time they…

Regency arrived at the time they estimated they would - they delivered the bed without fuss and installed in the bedroom and took all the packaging away.
The 3 people who came were pleasant and caring (of the large mirror in the stairway on the way up) and we were most imprssed.

July 21, 2025
Rated 1 out of 5 stars

Ki ki ki ki

How does AI help Regenci or other insurance companies? New policies are taken out in three seconds. AI is friendly to us and is infiltrating us step by step. We pay monthly premiums, but its tests are now being evaluated and rejected due to a seemingly serious illness that appeared seven years ago, even though it only appeared five years ago. AI is threatening us. We need humanity back in medicine, bit by bit. AI will soon view us as a potential enemy. Why do they often fall ill with indefinable diagnoses that develop into malignant diseases and are no longer curable?

If you know us and would like to help, please attend a free seminar at Comumbus Asia International Hospital. To Peter Kessler

June 21, 2025
Unprompted review
Regency logo

Reply from Regency

Dear Peter,
We think you have reviewed the wrong company. We're Regency Beds & Furniture, furniture retailer who does not use AI or provide insurance.
If you would like any assistance with what we're excellent at, we would be more than happy to help where we can.
Best Wishes
Team Regency

Rated 5 out of 5 stars

Good Experience

The guys showed up and put the bed together while we were busy in the other rooms. They took away the former bed too. Zero hassle. It went very smoothly. Would happily recommend.
The company itself used to make mattresses and the owner has a lot of industry knowledge. We went up 3 or 4 times to lay on the beds to work out which mattress we wanted and they were very happy for us to do this.

June 5, 2025

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