Remotes4u (UK) Reviews 

11,407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the ease of finding and ordering products through their clear and navigable website. Customers consistently highlight the swift delivery, with many receiving their orders within 24 to 48 hours, often the very next day. The products, particularly the replacement remotes, are highly regarded for working perfectly straight out of the box with no complicated setup, often exceeding the quality of original devices. Overall, people are very satisfied with the excellent service, finding the entire process seamless and efficient. However, some customers also noted issues with delivery, stating that their remote control never arrived despite tracking information indicating delivery. A few other people also felt that the products they received were either incorrect or failed to function as expected, leading to disappointment and difficulties with returns.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality and ease of use, with... See more

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting the speed and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, prompt, and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and the user-friendly... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the ease of use and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

We have purchased two replacement remotes now, they are perfect and working well, It was easy locate the right remote by entering the brand and serial number. This company are experts, give excelle... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(11,407)

419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gave them the model off the back of the…

Gave them the model off the back of the TV and looked on line. No if or maybe the remote that came was spot on in every way with every button in the same place Great service a pleasure doing buisness with them. Next day delivery at 1-pm. 100% recomended. Keith.

February 23, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello, thank you so much for taking the time to leave a review. We really appreciate the positive feedback.

Rated 5 out of 5 stars

Ordered Friday arrived next day,super…

Ordered Friday arrived next day,super fast service. These are the guys to use, and it worked straight out of the box.5*

February 28, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello. Thank you so much for leaving us a review. We greatly appreciate your positive feedback.

Rated 5 out of 5 stars

I ordered a remote on line then…

I ordered a remote on line then discovered I'd ordered the wrong one so I ordered the correct one.
The next morning I phoned and spoke to an extremely helpful lady who cancelled my incorrect order there and then. The next day the correct remote arrived

February 26, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your review. We're pleased to hear you're satisfied with the service, it means a lot.

Rated 5 out of 5 stars

Excellent service

Excellent Company, the website made it easy to get the right remote for my 22yr old TV. I was on the brink of getting a new TV but as it was only the remote that was dodgy I thought I would just try one more thing and get a new remote. Amazing it turned up next day put batteries in and it works perfectly, no pairing, no set up. I would Highly recommend this Company, as I am a pensioner they made it really easy for me thank you Remotes4you.

February 26, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hi, thank you very much for taking the time to leave us a review. We truly appreciate your positive feedback and recommendation a lot.

Rated 5 out of 5 stars

I always purchase alternative remotes…

I always purchase alternative remotes as the others are far too expensive but they do the same job. I must have bought 5 or six over the years. Keep up the good work.

February 18, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Hello, thank you very much for your review. We really appreciate your continued business.

Rated 5 out of 5 stars

Brilliant service!

Website was very easy to navigate and suggested a remote control which works perfectly. Delivery was overnight and the remote works, no "set up" required other than putting in the batteries. Very pleased with service from this company and would not hesitate to recommend.

February 19, 2026
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Reply from Remotes4u (UK)

We appreciate the feedback and the support. Thank you!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good quality product

February 16, 2026
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Reply from Remotes4u (UK)

We’re honored by the 5-star rating. Thanks for choosing us!

Rated 5 out of 5 stars

Great service 👏

Great service 👏. Ordered item on a Fri received on a Tues. No fuss. Does exactly what it says on the tin.
Would definitely use remotes4u again .

February 13, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thanks for the kind words! We’re so glad you enjoyed your experience!

Rated 5 out of 5 stars

Easy to order

Easy to order, my remote took under 24 hours to arrive

February 11, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

So much appreciation for this review. Thank you!

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