Remotes4u (UK) Reviews 

11,407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the ease of finding and ordering products through their clear and navigable website. Customers consistently highlight the swift delivery, with many receiving their orders within 24 to 48 hours, often the very next day. The products, particularly the replacement remotes, are highly regarded for working perfectly straight out of the box with no complicated setup, often exceeding the quality of original devices. Overall, people are very satisfied with the excellent service, finding the entire process seamless and efficient. However, some customers also noted issues with delivery, stating that their remote control never arrived despite tracking information indicating delivery. A few other people also felt that the products they received were either incorrect or failed to function as expected, leading to disappointment and difficulties with returns.

What people talk about most

Product

People report positive experiences with product, often highlighting the good quality and ease of use, with... See more

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting the speed and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, prompt, and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and the user-friendly... See more

User experience

Reviewers highlight positive aspects of user experience, particularly praising the ease of use and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

We have purchased two replacement remotes now, they are perfect and working well, It was easy locate the right remote by entering the brand and serial number. This company are experts, give excelle... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,407)

419 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy and efficient service

easy to find what we needed, order, superfast delivery and as ordered. Very efficient.

March 12, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We are absolutely thrilled to see your 5-star rating!

Rated 5 out of 5 stars

Recently purchased remote as on off…

Recently purchased remote as on off button on original stopped working. Excellent service and although buttons in different places on new remote and not same quality as original have no qualms about ordering from this company again.

March 14, 2026
Unprompted review
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Reply from Remotes4u (UK)

We are absolutely delighted that you had such a great experience!

Rated 5 out of 5 stars

Absolute fantastic company

Absolute fantastic company. Replied to my website chat quick. Very helpful. Ordered one day and it came the next. Just add batteries and it's good to go. And it has all the functions I needed.

March 11, 2026
Unprompted review
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Reply from Remotes4u (UK)

Thank you so much for the 5-star review!

Rated 5 out of 5 stars

Received the day after I ordered

Received the day after I ordered - I ordered in the morning. It's a rugged, solid-feeling device and the layout makes better sense than the original LG piece of rubbish that developed faulty buttons within a year-and-a-half. The printed out menu is useful. It took me a day or two to work out the subtitle function, but it's obvious when you think about it. I'm just old and slow.

March 4, 2026
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Reply from Remotes4u (UK)

We’re thrilled to hear you had a great experience!

Rated 5 out of 5 stars

Second remote purchased

This was the second remote I have purchased from Remotes4u, this one for my wife and it was delivered directly to her very quickly. She informed me that it works very well and it is a relief to use a remote which works quickly and accurately rather than one which has several functions which do not work properly.

March 2, 2026
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Reply from Remotes4u (UK)

Thank you for the wonderful rating!

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered and Remote delivered the followiing day.

March 4, 2026
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Reply from Remotes4u (UK)

Thanks for the support! Reviews like this make our day!

Rated 5 out of 5 stars

Humas controller

The product was easy to purchase and delivery service was excellent and item was exactly what I ordered

March 3, 2026
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Reply from Remotes4u (UK)

Thank you for the feedback! We really appreciate it!

Rated 5 out of 5 stars

Excellent service

I can't fault the service provided in any way. The item arrived as promised on the next working day in perfect order

March 2, 2026
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Reply from Remotes4u (UK)

Thank you for choosing us and for taking the time to share your feedback!

Rated 1 out of 5 stars

Shocking. (UK) rubbish. Re selling faulty returned remote.

Shocking. Do not buy their (UK) remotes, they do not work and the (UK) customer service is appalling. How did they get their 3 five (UK) star reviews on their website? I already submitted mine, clearly telling me that I had, and it is not there, just three (UK) reviews, mine (UK) not included. They (UK) actually told me that they would not be able to re-sell their faulty (UK) remote knowing as they did that it had a (UK) issue, ie, not fit for purpose. Having returned it, they decided it was my fault and it worked (it did not) but that they could not (UK) post it back to me (my property not theirs) unless I paid for the (UK) postage, complaining that they would not be able to re-sell it as it had multiple (UK) scratches (it did not) un-concerned that it did not work and that it had been returned due to a known issue, namely that it did not work. This is the way that they operate, a (UK) disgrace. Do not buy their rip off remotes which do not work and they do everything that they can to try to wriggle out of it. Doubtless they will reply to this with (UK) slander which I will not be able to reply to, so they get the last word. Be warned, their (UK) remotes do not work. After waiting circa a week for an email from their (UK) technical support team, try troubleshooting by removing batteries and re inserting them, switch TV off at the mains and then turn on again after waiting five seconds which was worth waiting every (UK) day for. Unfortunately they (UK) say, and sadly I will have to pay for the (UK) postage to have them return it to me, just in case presumably they can manage to get some (UK) polish so they can wipe it up nicely enough to re - sell it which is their main (UK) concern.

March 5, 2026
Unprompted review
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Reply from Remotes4u (UK)

Hello,

I would like to make it abundantly clear that the remote was indeed returned to us in a completely poor condition, and after the 30-day return window, which violates our terms & conditions for refunds. It was damaged in multiple areas, scratched, and generally dirty. We have tried to resolve this matter calmly and as best we can, however lying about the item being returned to us in a good condition is not appreciated. If you would like proof of this, we are happy to send you an image. And, as we suggested before, you are welcome to have it returned if you pay the postage cost that was covered in your initial purchase and obviously is not now.

We apologise again for any inconvenience caused by this and hope we can settle on a reasonable resolution.

Rated 5 out of 5 stars

Remote arrived two days after purchase

Remote arrived two days after purchase. Popped in the batteries and it worked immediately. First class service. Perfect product.

March 2, 2026
Unprompted review
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Reply from Remotes4u (UK)

Hi, thank you for your positive feedback. We really appreciate it.

Rated 5 out of 5 stars

Fantastic at supplying obscure remotes

Excellent service in providing me with an obscure remote for an old crt at a good price. Works perfectly. Highly recommended.

February 27, 2026
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Reply from Remotes4u (UK)

Hello, thank you so much for your review. We're pleased to hear you're happy with the service.

Rated 5 out of 5 stars

Excellent!

Excellent service. Good price. Quick delivery. Very good quality and worked straight away. Would definitely recommend 👍

February 28, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you very much for your review, we really appreciate it.

Rated 5 out of 5 stars

Excellent service, quality product.

Replacement remote control arrived very quickly, well packaged and worked straight out of the box, ( once we'd fitted batteries ).

February 23, 2026
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Reply from Remotes4u (UK)

Thank you for your review, we appreciate it.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Received remote within 3 days of ordering. Had a problem connecting at first, but spoke to Poppy Carter in the office who was really helpful in getting me connected. Great customer service.

February 24, 2026
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Reply from Remotes4u (UK)

Hi, thank you for your review. We're happy to hear you're pleased with the service.

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