The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more
Company replied
I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more
Company replied
Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more
Company replied
Company details
About Rentokil Pest Control UK
Written by the company
With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.
Contact UsExperience Intelligent Pest Management, Supported by World Class Customer Service
- Rapid, Local and Expert Response
- We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
- Innovative Solutions
- As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
- Legal Compliance
- All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
- Health & Safety
- A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
- Technology
- Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
- Sustainability
- We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.
Contact info
Rentokil Initial, Compass House, RH10 9PY, Crawley, United Kingdom
- 08081153605
- marketing.uk@rentokil.com
- www.rentokil.co.uk
4.7
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would definitely recommend
I took out an annual agreement with Rentokil last year and I am delighted with the service. The technician Jay Todd was so professional, methodical and thoughtful. He found all sorts of ingress areas that needed attention and I feel my farmhouse is now mouse free!! I have decided to renew my contract for peace of mind going forward. Would definitely recommend.
July 20, 2026
Unprompted review
Reply from Rentokil Pest Control UK
Hello Mary,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Jay.
Rentokil Pest Control
Reply from Rentokil Pest Control UK
Hello Zoe,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Matthew.
Rentokil Pest Control
Kristian was excellent in assessing the…
Kristian was excellent in assessing the situation and clearly explaining what was required. Excellent work done.
July 20, 2026
Reply from Rentokil Pest Control UK
Hello Paul,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Kristian.
Rentokil Pest Control
Mark was very professional
Mark was very professional, friendly , polite and knowledgeable.
Mark was very reassuring and made me feel much more relaxed as do have a phobia of rodents.
July 20, 2026
Reply from Rentokil Pest Control UK
Hello Jacqueline,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Mark.
Rentokil Pest Control
Brilliant service from both Joel and…
Brilliant service from both Joel and Perry. They gave great advice and solved the issue timely.
July 17, 2026
Reply from Rentokil Pest Control UK
Hello Michelle,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleagues Joel and Perry.
Rentokil Pest Control
Laura really helpful
July 16, 2026
Reply from Rentokil Pest Control UK
Hello Luca,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Laura.
Rentokil Pest Control
Reply from Rentokil Pest Control UK
Hello Louise,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.
Rentokil Pest Control
Professional and friendly
From first call to the local agent and the site visits was all very professional and friendly.
July 16, 2026
Reply from Rentokil Pest Control UK
Hello Rob,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.
Rentokil Pest Control
great service from Akos
Akos has been continually working extremely hard to help us with our ongoing issue. he shows great attention to detail and is always very eager to help. he is always super friendly and professional.
June 2, 2026
Reply from Rentokil Pest Control UK
Hello Jollyes,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Akos.
Rentokil Pest Control
We had an urgent case for Rent O Kill
We had an urgent case for Rent O Kill, even though it was fully booked up Mark managed to get to us through a cancellation which we knew nothing about, the communication was excellent from Mark who turned up and completed the task, excellent service would thoroughly recommend Rent O Kill
July 16, 2026
Reply from Rentokil Pest Control UK
Hello Brenda,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Mark.
Rentokil Pest Control
Excellent customer service
Excellent customer service on initial contact. Responder took all relevant details and passed on the name of the service technician who called me promptly to arrange a house visit. He was very professional and explained the treatment and how it would work in great detail. He came back a second time to ensure that the pests were removed. Very good experience all round.
July 13, 2026
Reply from Rentokil Pest Control UK
Hello Theresa,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.
Rentokil Pest Control
Chris was very helpful and professional…
Chris was very helpful and professional went the extra mile for me.
Joyce
Rentalkill
July 15, 2026
Reply from Rentokil Pest Control UK
Dear Mrs Chang,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Chris.
Rentokil Pest Control
I work at a nursery and the technician…
I work at a nursery and the technician I believe his name was Matthew young was opening up dangerous chemicals at the eye level of children and leaving them all over the tables.
When asked to move them due to the wellbeing and safety of the small children we were met with nothing but attitude and arrogance.
Other technicians we have had have always been polite and respectful.
Do not send Matthew again
July 13, 2026
Unprompted review
Reply from Rentokil Pest Control UK
Thank you for bringing your concern to our attention. We take such matters very seriously. Can I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team can investigate immediately and contact you directly.
Rentokil Pest Control
No fee structure
I called Rentokil for a quote on mouseproofing. They refused to give any idea of their rates but want to charge £120 for a survey when you have no idea as to how much they charge for their work. So they are guaranteed £120 and you can take or leave what ever potentially extortionate fees they choose to charge for the work. They won't even go into what services they offer!
I was horrified!
What more do you want from me?
I called your company I got this response. I wasn't happy with it. I went elsewhere.
Do you recognise what I am saying. It's not acceptable.26.7.26
01.08.2026
I notice none of the positive reviews mention the price or the services on offer. How weird is that?
July 15, 2026
Unprompted review
Reply from Rentokil Pest Control UK
Hello Gina,
Thank you for bringing your concern to our attention. Could I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so our customer team can investigate and contact you directly.
Rentokil Pest Control
Reply from Rentokil Pest Control UK
Hello John,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.
Rentokil Pest Control
Always goes above and beyond to help.
July 10, 2026
Reply from Rentokil Pest Control UK
Hello Amanda,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.
Rentokil Pest Control
Reliable
The technician Matthew is always reliable and gets the job done.
Friendly yet professional.
July 13, 2026
Reply from Rentokil Pest Control UK
Hello Debbie,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Matthew.
Rentokil Pest Control
Rat issue
Rats in our loft. Dean, Service Technician, who carried out the work at our home, provided an excellent and professional service. He was very reassuring and diligent, keeping us informed throughout. He gave us lots of useful advice.
July 14, 2026
Unprompted review
Reply from Rentokil Pest Control UK
Hello Linda,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Dean.
Rentokil Pest Control
the company is very responsive and the technician is very good, very knowledgeable
the company is very responsive and the pest control technician we have attending site is probably the best we have had including other companies we have used his name is Karl and he certainly knows his stuff
July 10, 2026
Reply from Rentokil Pest Control UK
Hello Stephen,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Karl.
Rentokil Pest Control
5 star experience
Rentokil were very professional and quick at responding to my initial query. Sarah who attended my home to do the survey was very professional and answered every query I had and made the process extremely straight forward
Joe attended site to carry out the work and was very professional and talked me through the whole process. Rentokil listened to my concerns around pest control and carried out the work humanely for my mice infestation. Joe arrived when he said he would and always explained every step he did during the 3 visits he attended.
The overall experience was fantastic and if I ever encounter an issue again I will use rentokil.
Thank joe and the rentokil team
July 14, 2026
Reply from Rentokil Pest Control UK
Hello Ian,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleagues Sarah and Joe.
Rentokil Pest Control
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.