RepairDesk Reviews 

Anushay was a great help in setting up the repairdesk software.

Thank you Taha Haseeb for a quick response . It was great help means a lot when you get stuck and someone sort that out quickly. Thanks once again

Wasif took his time to help me, it was a good experience overall,
i was struggling with an issue but he helped me solve it step by step Big thanks

took long time but helpful. anushay

syed always instantly resolves any issues i have or need updated on repair desk love working with him

this is an awesome software! everyone is so helpful and its designed for our business! Ahad was wonderful at helping and making things perfect for what we needed. cant say enough great things about them

Ahad was patient and was not discouraged by the roadblocks encountered, he kept troubleshooting until he realized he could solve the issue. he explained what he was doing and let us know it was a common issue with the printer. Great employee to have on your team.

Ahad, Was very patient with my printer issue and managed to resolve it perfectly, Once again Repair desk Support team is by far the best in the industry.

Support Made Easy!
I worked Mustafa Rizwan and it was a great experience. He resolved my issue in short time and we are ready to rock and roll

I worked with Taha Haseeb. He helped setup some customer facing displays and was very helpful. The process was smooth and easy

great guy very nice helped with all my questions

Customer Service is nice. Helped me sort out a lot

I have a Computer Repair Shop in Canada , I been using this software for 5 years and I love it . Recentlyu I had issue with printing format on my labels and thermal printer. Varda was great helping me set right format so it prints my tickets nice and clear. I failed so many times trying to get it right myself.
A+ for her and company she works for.

Repairdesk made my work easier and Arslan helped me very well in creating my employees and managing their permissions. Thanks Repair desk :)

Faisal is amazing, he helped me with my printer issue. keep up the good work. thanks again team.

Shahbaz is always the best help! He is so patient with all my questions and I appreciate that so much as I am still learning a lot with this system.

The RepairDesk support is very good. They are surprisingly well-versed in MacOS, which is rare.
The software itself needs a lot of fine-tuning, which they appear to be continually working on (which is good).
I still find it faster and more efficient to create post-it notes for my repair tickets (although chaotic and extremely imperfect), which says a lot about the clunkiness of the ticket intake process. The ticket intake process requires one to first add every single issue and its cost for every single device on the market (needs continual maintenance and price adjustments as devices age out). They do help you with preset device lists, but you still have to add the price for every single part and variation (ie. quality of screen) for every single device on the market and add new devices as they enter the market. I don't have time to do this! I just want to note the device serial/IMEI, passcode, and what the problem is, but the ticket creation process requires you to go through a huge process to select the manufacturer of the device, the type of device, the model, and select a pre-set issue and price. If you didn't add every single possible issue and repair price for every single device ahead of time then you have to add it manually on the fly, which makes a mess of the system (no naming consistency–some prices accurate, some outdated, most are $0 by default).
I have rarely been able to create a ticket properly in RepairDesk without loosing important info or the entire ticket just disappearing (ie. tapping elsewhere on the iPad before tapping the "Save" button). I've had to ask my customer for the passcode info again many times.

The entire Devices and Repair Issues section should be gutted and thrown away. There's no reason why I have to be restricted to selecting presets. Let me manually type the device name, problem, and add parts or not. It can be very fast and simple (like a post-it note), but it is not. Customers don't want to wait around for this process. They want to drop off and go.

I find out that emails are automatically going out to my customers with wrong info (tells customer that a part was ordered when it has not, also tells them out-of-date price that I now have to honour). There should be some sort of confirmation of the content of an auto email before it goes out.

Xero integration is very good. The inventory and POS works well for selling devices and accessories, so I'm getting a full 50% of my value out of this software. That said, the product search function is horrible. If you don't type the words in the right order nothing shows up (ie. typing "2020 macbook air" or "2020 13 Macbook Air" shows no results—I have to type "2020 13" Macbook Air).

Integration with Mobile Sentrix is amazing! Syncing purchase orders and adding new inventory items with costs, UPC codes, name, etc. is all automatic based on order ID. This is probably the main reason why I still use this software.

I've tried many POS systems for my Apple sales and Service business and all of them are bad in critical ways. RepairDesk is the best so far.

Amazing staff! Great help when you need them. Thank you to Anushay!