Repairs Universe Reviews 

945
•
TrustScore 1.5 out of 5

1.7

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Rated 4 out of 5 stars

I saw a lot of mixed reviews on this company but I decided to give it a try, and it was totally worth it. My Pixel 8 Pro screen had the dreaded green tint and kept turning off and I ordered one of the... See more

Rated 1 out of 5 stars

Paid for USPS ground advantage shipping. Instead, they used a cheaper (and arguably much less reliable) option - OnTrac. The package was supposed to be delivered in 3 days or less, instead it took nea... See more

Rated 1 out of 5 stars

Got a s21+ oled screen that no matter how much I factory reset or reinstalled parts it wouldn't function properly. So now I'm stuck with a piece of crap property because they want me to pay shipping t... See more

Rated 1 out of 5 stars

$270 for "genuine" Samsung S20U screen/glass/touch, nothing showed up. FEDEX number generated, 3 days later nothing. Called, phone line doesn't work, doesn't even ring. Chat person was friendly a... See more

Company details

  1. Electrical Repair Shop
  2. also in
  3. Electronics Store

Information provided by various external sources

RepairsUniverse.com is the leading online provider of replacement and repair parts for today's smartphones. We carry replacement LCD screens, digitizers, etc for Apple, Samsung, HTC, Motorola, LG, Nokia and BlackBerry


Contact info

1.7

Bad

TrustScore 1.5 out of 5

945 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(945)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad customer service - poor return policy

Have purchased numerous parts for them to repair various iPhones. Usually good experience. As of recent, parts have been defective, shipped broken, just bad customer service when you call. Always an attitude. Most recent purchase sent a iPhone X screen replacement. Received with broken prongs in the ribbon. Explained that to customer service for return. I had to pay for return shipping. They received and sent email rejecting my return saying the item was damaged. No $#*!. That's why I called to get RMA to return. Now out the money for product and shipping back. Opened AMEX case... look for another parts supplier, there are plenty out there.

August 27, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a iPad screen and it didn't…

Ordered a iPad screen and it didn't come with adhesive to reattach it. It would be nice if the site at least recommended buying this item or made it clear that it wasn't included.

August 14, 2020
Unprompted review
Rated 1 out of 5 stars

Awful experience!

I would give no stars if possible.. Horrible return policy. Wouldn't recommend buying from them. Not only did I not use the product I bought, they wouldn't accept my return for it. They claimed the item was scratched and threw it away instead of giving me my return or sending my paid part back to me. I will never purchase from them again.

August 9, 2020
Unprompted review
Rated 1 out of 5 stars

Will not refund defective screen

I installed this phone screen successfully, but after three hours it suddenly stopped working. I did not drop or damage it. Customer service told me I could return the screen. I expressed my concern that removing the screen could crack it...when it did crack it, they said they would not accept the return...EVEN THOUGH THE REP ADMITTED THE SCREEN WAS DEFECTIVE.

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

ACCIDENTALLY ordered two parts- a…

I ACCIDENTALLY ordered two parts- a charger cover for a Samsung S5 and a screen replacement for a Moto G7 Power. I only meant to order the charger cover so I called the customer service number this morning. Didn’t get ahold of anyone but they called me back and resolved the issue! Awesome service!!!

August 5, 2020
Unprompted review

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