Replacement Keys Ltd Reviews 12,080

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, highlighting its speed and efficiency, with many orders arriving the next day. People are consistently satisfied with the quality of the products, noting that the keys work perfectly and are often a perfect fit, even when ordered from photos or codes. The ordering process is described as easy and straightforward, and the overall value, including reasonable prices, is highly appreciated by consumers. However, some customers also noted issues with keys not working or fitting correctly upon arrival. A few other people also felt that the delivery could be slow, and in some international cases, additional customs duties significantly increased the total cost of their order.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency,... See more

Product

Reviewers mention positive feedback about product. Many customers are delighted with the keys, noting that... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process very easy and... See more

Quality

Consumers find quality to be positive, with many reporting that keys cut from photos worked perfectly and... See more

Based on these reviews

Rated 5 out of 5 stars

Incredible service rarely seen this days. I needed a couple of keys cut, they could do this via decent quality photos I supplied. All 4 keys cut & worked without issue (how many times has keys not wor... See more

Rated 5 out of 5 stars

Needed an additional key for an Abus bicycle D-Lock, luckily had the code. Found the replacement key on their website with ease and was received in good time thereafter. Initially had my reser... See more

Rated 5 out of 5 stars

I went into a well known high street store to get two security keys cut. I was quoted £34 per key. (Buy 2 and you'd of got one free) so I was looking at £68, with a 3 to 5 day turnaround. I googled to... See more

Rated 5 out of 5 stars

Your service is remarkable and quite beyond what one might expect. I am inept and wasn't able to be as helpful as they probably would have liked, i.e. not personally able to send photos or give accura... See more

Company replied


Company details

  1. Key Duplication Service
  2. Locksmith
  3. Security Equipment Store

Written by the company

Welcome to Replacement Keys Ltd, the leading online replacement keys cutting company! Order replacement keys online with ease, eliminating the need for visits to locksmiths or hardware stores. Our advanced technology and skilled team ensure precise and quality key cutting for homes, offices, and more. Check out our Trustpilot profile for positive reviews and ratings. Experience convenience, reliability, and exceptional customer service with Replacement Keys Ltd.


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is one of the rare occasions when…Beyond exceptional service

This is one of the rare occasions when I really want to leave a review. I contacted Replacement Keys Ltd., at 1pm on Tuesday 17th March 2026 to enquire if they could cut additional keys for a YALE Platinum 3 Star Euro Profile cylinder lock. This is a high security lock that can only be cut from a code, and cannot be cut from a spare key template. Within minutes of my enquiry I received an email back to ask if I could send a high quality photo of the key, with instructions and visuals of how to take the photo. Following their instructions, I sent a photo of the key I needed. Wihin a very short space of time I received an email to confirm that they had been able to decode this key from the photo I had provided, and could provide spares. They provided a link to their order and payment portal, which was pre-populated with the essential key cutting codes. I only had to enter the quantity required. I ordered accordingly and received an email at 4,00pm to advise that the keys had been despatched by Royal Mail. The keys were received at 10.00am the next day. I have since tested the keys, and needles to say they all work perfectly. I had previously used this company to provide spare keys for a mail box to a property I own in Spain, again from a photo. Again a success. Never mind their engineering skills; their pricing is very competitive also. I cannot recommend this company highly enough as they have provided me with the very best online service that I have ever experienced.

March 17, 2026
Unprompted review
Replacement Keys Ltd logo

Reply from Replacement Keys Ltd

Thanks for taking the time to write this response. It's great to hear how the RK team could help you with your keys. Thanks for your continued loyalty.

Rated 5 out of 5 stars

Prompt service

Fantastic service ordered late Thursday pm sent out same day and received Friday morning couldn't wish for a better service.
Thank you

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I placed an order for a key for my composite door, and it was delivered the next working day before 5pm. Very reasonably priced compared to high-street stores. Thank you

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Replacement Keys was able to supply a security key for a 3 star euro lock in very good time at a reasonable price. Highly recommended

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered an ABS key via photo

Ordered an ABS key via photo. Staff returned my email promptly and professionaly, explaining a key can be supplied. Posted same day and arrived the next day. Now, thats a fantastic service. Very impressed with the service.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Easy to navigate website, quick delivery overall great company for ordering keys.
I once had to send some back and they were really quick to respond and refund me.
Overall I would highly recommend using this company

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

Better than made manually by a key maker in the Mall

I had replacement keys made manually locally and they did not work. Using the code on the key, I ordered from Replacement Keys and they shipped them from the UK to Belgium the following day. When the keys were received they worked perfectly. On the negative side, the order had to go through Belgian Customs and duty paid . The total cost for postage and duty more than doubled the cost of the order. It was still a great service.

March 11, 2026
Unprompted review
Replacement Keys Ltd logo

Reply from Replacement Keys Ltd

Thanks for your feedback.

When shipping goods outside of the UK, we do not charge/collect any taxes or duties that may be payable in your country. This is clearly shown in the checkout before you make your purchase.

The fee you're being asked to pay is from bpost fulfilling their duty to collect Belgium VAT and this is something out of our control I'm afraid.

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