Reportfraud Reviews 

Just like its predecessor organisation, Action Fraud, it never actually investigates or prosecutes anyone. No matter how much detail of the event you provide them, they have a standard response: insufficient lines of enquiry.

They ask for all the details of fraudulent transactions, which you provide, but all you get is a crime reference with the standard case-closed response.

Fraudsters know police do not actually investigate fraud, so they can target UK residents with impunity.

This organisation actually acts as a foil, deflecting actual fraud cases away from local police forces, who simply cannot be bothered to investigate them.

As I said of Action Fraud, the predecessor, the organisation is a waste of taxpayers' funds and victims' time filing reports. I have not come across any review which confirms that an investigation was actually opened.

In a previous case, I reported the fraudsters to Dubai Police because they used Dubai-based accounts. They told me they were waiting for information from the UK Police to investigate the accounts, but that never happened, despite my telling Action Fraud that information was awaited. In this new case, I provided detailed crypto transactions with destination wallets - still "INSUFFICIENT LINES OF ENQUIRY". How do you combat cybercrime if you never trace transactions?

The UK remains a Fraudsters' Paradise!

Useless pieces of trash. Wasted 10 minutes for nothing. 5 minutes after submiting, i got a closed report for a being scammed of 50 pounds. Never use again.

Utterly useless. Someone has registered their vehicle at our property. Reportfraud's system is very complex yet this v common fraud was not listed and I had to go to chat for help and was told to fill in one about credit. The report I filled in was missing a field - it asked what other authorities I had informed and did not provide a field. On completion I was told it was an "information report" and then said I would not hear from them again. On returning I found my completed and submitted report had not been saved and that it was a draft which would be deleted after seven days. So I do not even have any proof that I have submitted the report in the first place

if you pick up the phone and speak with their agents, they are good. really helpful with the teacher agency fraud I've been exposed to. education bureau also good. I found them faster and easier to reach than citizens advice.

didn't get to make a report. the online system only asks questions relating to my identity and personal details. was so confusing and head busting i gave up. what a pathetic service. Makes me proud to be a UK citizen and receive so much protection and support from our police. NOT. and after all of the confusion and frustration, the cyber criminals, hackers and scammers get to continue stealing our money.

Wow this is strange, after being scammed a few times over the last few years and loosing a total of over £20000 and just been got by not 1 but 2 facebook scams I finally rung them, and after a lengthy phone conversation and a crime reference number, and asking me all the right questions, metaphorically knocked some sense into my head, about being Gullible, and I came off the phone like a new man, like a weight had been lifted, like they cured me.

the report does not ask for any details.
it was complete waste of time. i have email and phone number of hackers, but police did not ask
the entire report consisted of questions regarding my personla details. it feels more like data mining operation than actual crime investigation unit
waste of time. honestly this palpable lack of interest just feels offensive

This so called service is an utter disgrace and a complete waste of time. Reported a fraud and closed an hour later due to lack of evidence. The fraudsters bank account details are fully available and the same person has defrauded others using exactly the same methods and bank account!
What is the point of this service when the online form takes forever, you can’t attach any evidence and your report is auto closed?
No wonder crime is out of control as thieves are free to continue committing crime whilst this excuse for a government department sleeps and drinks tea

Auto close complaints with erroneous codes. Ignore VRR stating no suspect interviewed when a)they refused to interviewthe suspects and b) the updated VRR as of 2026 does not require a suspect interview. Escalations to City of London police are ignored, this service stands in the way of serious fraud being reported and allow named criminals to get away with defrauding thousands of people. No wonder crooks are so blatant in this country, ReportFraud makes it impossible to report fraud. Due to this service blocking reports there is ongoing fraud and no escalation path, so they are enabling criminals. City of London somehow responded after I wrote this though, maybe they can recheck that VRR and understand that by not acting they are allowing millions more in fraud until someone does something.

Where is my review regarding Action/Report Fraud submitted on the 4th December 2025?

Absolute waste of time reporting anything to these people. Reported a financial fraud for the tune of £9500 with lots of evidence which you can't share with them as only allowed 5000 words.
This is also a global fraud involving quite a few victims based in different countries.
All they say is not enough evidence when we have plenty but can't send it to them. This also needed flagging up to interpol so it could be passed on to the relevant countries authorities and they just closed the case down no interest from them.

What is the point of this useless fraud reporting goverment site???

With all involved in the fraud the amount is in the 100s of thousands of pounds.

Abominable systems making it virtually impossible to register or sign in: this dreadful business of making you provide all the details all over again is ridiculous, frustrating and more than a little abusive given that your users are already vistims.

Lengthy forms to complete, don’t hear back for weeks and when you do get contact it’s a generic response stating there are lines of enquiry. UK based fraud with enquiries clearly not followed up. I wouldn’t waste my time in future

Two gift cards purchased from two different supermarkets had been tampered with before purchase and had been drained of the loaded funds. Both supermarkets said it was a huge problem and that they get gift cards through a third party. It’s obvious to us that someone employed by the third party are likely tampering with the cards before they are put on sale. Our case was closed and no further investigation is taking place. Complete waste of time reporting the fraud in the first place!

Complete waste of time. Twice ive reported ID fraud and they just choose to close the cases without investigation.. impossible to talk to a human about it...
Dreadfull service

They didn't do anything. Don't bother.

£30,000 of crypto stolen from my self-hosted wallet, from what looks like a browser extension hack. I've already done the hard work for them and forensically traced how my funds were converted and funnelled through to a popular crypto exchange. The exchange has even sent me details and a form to fill in once an investigation had begun, they are more than happy to help me to get my funds back, but I can't proceed without official assistance. I have used their new system that allows you to individually detail each crypto asset and how much was stolen, so you would think that they are now closer to understanding fraud of this nature a little better.... clearly not! What a terrible waste of tax payer's money!!!!

Same as Action Fraud but much faster in dismissing reports. My report was dismissed in less than 2 hours, at least Action Fraud took few days, which gave the impression that someone actually had a look at it. In UK unfortunately scammers have it very easy.

Useless!!!don"t bother!what is the point to run that services if nobody is doing nothing.

Same branding zero interest or care in the most blantant fraud case of misrepresentation of an apprentice working out a motorucle dealership with more evidence and they did not want to know, same generic Ai response which is not what Ai should be used for. Not even any signposting, this service is next to useless and just the rebranding of action fraud the useless company that went before it, not what tax payers money is for or does it do what it was designed to do which is protect people from fraud.