Extremely Disappointing Customer Service Republic Boot Co. is a bad business
This is the second time I have had an issue with Republic Boot Co., and unfortunately neither matter has been resolved.
The first incident occurred in 2024 when I purchased a pair of Houston Boots. My order included custom white initials on a black boot pull-up strap. The boots were delivered with the customization completed incorrectly. Republic Boot Co. acknowledged the mistake and offered to send me a boot-cleaning kit as compensation. However, I never received the kit. Despite follow-up phone calls and emails, I received no response and the matter was never resolved.
The second incident involves a promotion advertised through the Shop App stating that customers who spent $600 would receive $350 in store credit. I made a qualifying purchase based on that offer, but the promised credit never appeared in my account. I contacted Republic Boot Co. twice by email seeking clarification and resolution, but more than a month later I have received no response.
Because I was unable to obtain a response directly from the company, I filed complaints with the Better Business Bureau and the Texas Office of the Attorney General. My frustration stems not only from the unresolved issues themselves, but from the consistent lack of communication and follow-through.
Republic Boot Co. produces beautiful products, but in my experience, promises made to customers have not been honored and customer service concerns have gone unanswered. I cannot recommend the company based on my experiences.
Below is the letter sent to them with no resolution or response.
Subject: Final Request for Promotional Credit – Order #31379
Dear Republic Boot Co.,
On June 9, 2026, I made a qualifying purchase of more than $600 based on your advertised $350 credit offer. Despite two prior emails on [dates], I have received no response.
I am requesting that the promised $350 credit be honored within 14 days. If there is an issue with my eligibility, please provide a written explanation and supporting documentation.
I have retained copies of the promotional offer, my receipt, and prior correspondence.
I hope this matter can be resolved promptly and amicably.