Research Opinions Reviews 

677
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated researchers for being exceptionally friendly, welcoming, and professional throughout every single stage of the process. Participants note that the various research sessions and interactive focus groups are exceptionally well organised, highly engaging, and very easy to join. Some reviewers were not happy with unexpected payment delays and communication issues when trying to resolve financial matters after completing studies. A few consumers also mentioned discrepancies regarding the exact financial amounts received.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as welcoming, professional, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth applications and... See more

Service

Reviewers highlight positive aspects of service, noting that the whole process is very well managed and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the professional approach... See more

Payment

Customers had ambiguous experiences with payment, reflecting a stark divide in opinions. While many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is so easy from application through to completing the market research. Kept informed throughout and friendly, helpful people either on the phone to check your details or the market resear... See more

Company replied

Rated 5 out of 5 stars

I joined an in-person focus group at a local flower warehouse and learned loads about this amazing family-owned business! The other participants were really interesting, friendly and engaged. We wer... See more

Company replied

Rated 5 out of 5 stars

Easy to find the venue and park. Great welcome with a drink and biscuits offered while waiting to start. Toilets pointed out. I thoroughly enjoyed the discussions, learnt about some new products... See more

Company replied

Rated 5 out of 5 stars

Everyone involved, running the research, was friendly. Research was very informative. It didn’t go quite as planned on the 2nd go but the researchers were very patient and helpful. I came away very k... See more

Company replied


Company details

  1. Market Researcher

Written by the company

Start making your opinions count with paid market research. Research Opinions work with a wide variety of companies who are looking for people from across the UK to tell them what they think about their products and services. You could be talking...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

677 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(677)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very interesting curriculum research…

Very interesting curriculum research project and great communication from Oscar

July 10, 2025
Unprompted review
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Reply from Research Opinions

Thanks so much, Ellie! We’re really glad you enjoyed the project and we will pass your feedback to Oscar. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Health Drinks Study

This is my second time working with Research Opinions, and I cannot fault my experience. Oscar initially called me and explained the entire study in thorough detail, allowing me to feel at ease throughout the study!

July 9, 2025
Unprompted review
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Reply from Research Opinions

Thanks for the kind words, Grace! We're happy Oscar made you feel at ease and that you had another great experience with us. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Video call with Jess

Just had a research video call with Jess and she was lovely. The hour flew by.

July 9, 2025
Unprompted review
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Reply from Research Opinions

Thanks, Geoff! We’re glad you enjoyed your chat with Jess – we’ll be sure to pass on your lovely feedback. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

10/10

I had a great experience with Research Opinions. The communication throughout was excellent, and Jess was friendly, professional, and kept me updated every step of the way. The research topic itself was really interesting and engaging.

July 9, 2025
Unprompted review
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Reply from Research Opinions

Thanks, Shirley! We're so happy to hear you had such a positive experience – Jess will really appreciate the shout-out! Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Research Opinions, great company to deal with

I’ve participated in several market research projects through Research Opinions. They’re a great company to deal with. Staff are friendly and professional, the projects are always interesting, the venues (where applicable) are easy to find and pleasant, payments are made promptly. All good, no issues at all.

July 7, 2025
Unprompted review
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Reply from Research Opinions

Thanks so much for your continued participation and kind feedback! We really value your support and are glad you've had such consistently good experiences with us. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

I really enjoyed my experience

I really enjoyed my experience. Amy and Jess were so lovely and helpful. I was impressed with how organised the whole event was from start to finish. The company ensured we received all information in a timely manner and they were welcoming and inclusive to all backgrounds and ensured our comfort was prioritised.

June 25, 2025
Unprompted review
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Reply from Research Opinions

Thank you so much, Fariah! We're so glad you had a great experience. We'll be sure to pass your kind words on to Amy and Jess! Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Alec was great in facilitating…

Alec was great in facilitating discussion and everything ran smoothly

June 23, 2025
Unprompted review
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Reply from Research Opinions

Thanks so much, We're glad everything ran smoothly and we will pass your feedback to Alec. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Great experience doing a focus group…

Great experience doing a focus group with this company. They were professional and communicative throughout the process from initial contact with me to the actual research session. Wouldn’t hesitate to work for them again if asked.

May 15, 2025
Unprompted review
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Reply from Research Opinions

Thanks, James! We really appreciate your kind words and we hope to book you in again for future research. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Excellent Company to work with.

Love doing review for this company. Professional, friendly and communication is great. Completed online and process is easy and the lady was really lovely. Will be going straight back on to apply for more and I have recommended friends and family too.

June 17, 2025
Unprompted review
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Reply from Research Opinions

Thank you, Bonny! We're so happy you enjoyed the process and really appreciate you recommending us. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Professional and well communicated


I thought the session went very well, everyone had a chance to speak and air their opinions. It was very professionally led and a nice choice of snacks if required.

June 17, 2025
Unprompted review
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Reply from Research Opinions

Thank you, Tina! We're glad you had a good experience. Nasreen, Recruitment Specialist

Rated 4 out of 5 stars

Time goes fast

Nice venue and easy to find. Enjoyable topic and well moderated. A good mix of ideas. Although only two concepts were presented there was not enough time to complete I.e. the last five minutes we were asked to summarize a two page questionnaire. The next day we were asked to follow-up on this evening though we left all our notes with the moderator. More time should have been scheduled for the group and that is why I gave it 4 stars.

June 17, 2025
Unprompted review
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Reply from Research Opinions

Thanks for the feedback, Elle! We’re always looking to improve, and we’ll take your comments on timing into account and pass on your feedback. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Great session on fragrance

Great session on fragrance run by Jess and the team and it was very well structured. I really enjoyed the experience and would definitely recommend!

June 16, 2025
Unprompted review
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Reply from Research Opinions

Thank you! We're thrilled you enjoyed the fragrance session and appreciate the recommendation. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Great communication throughout

Great communication throughout, very friendly and easy to be part of

May 29, 2025
Unprompted review
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Reply from Research Opinions

Thank you, Erin! We're so glad you had a positive experience. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Easy to join and thought-provoking

The registration process was simple, and communications in the run up to the session were helpful and clear. The research itself was really interesting and well run, and very thought provoking. I enjoyed meeting the other people on the call. Recommended.

May 29, 2025
Unprompted review
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Reply from Research Opinions

Thanks so much, Mia! We’re happy to hear you found the session interesting. Nasreen, Recruitment Specialist

Rated 4 out of 5 stars

Registering for a partially sighted…

Registering for a partially sighted research session was NOT good. I was timed out twice and had to ask. Y partner for assistance. Ironically the research sought to find situations where visually disabled people are marginalised by inconsiderate technology, among other things.
Once accepted on to the RNIB research programme, I was very impressed with the information and support prior to the sessions. Natalie was absolutely brilliant.
On the video sessions the host,Eef?, was very considerable . She ensured that we all had the time and space to contribute and expand on each other's commitments.
The introductions to the s scenarios were not always straightforward and required a bit of interpretation. We felt that simpler language could have been used.
Overall, a well run programme which was enjoyable to participate in.

May 30, 2025
Unprompted review
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Reply from Research Opinions

Hi Andy,

We really appreciate you taking the time to leave this feedback and we will take it on board.
We are currently looking into how we can make our website and surveys more accessible for everyone, and the timing out issue certainly shouldn't be happening so I'm sorry to hear this.

Thanks for the feedback about the session itself and we hope your next application experience with us is much smoother!

Emily @ RO

Rated 5 out of 5 stars

Research opinion for sight loss

It was the first research I have done. I felt the mentor was extremely kind and understanding. It was important for us the dight impaired to be honest as it will have a negative effect on the future patients. They were a good company to fo research.xx

May 23, 2025
Unprompted review
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Reply from Research Opinions

Thanks, Mrs Bailey! We really appreciate your feedback and are glad you felt supported and comfortable during the session. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Valuable service 

My experiences with this company are very good since the beginning
I didn’t get any problems with payments as well

June 2, 2025
Unprompted review
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Reply from Research Opinions

Thank you, Rafal! We're glad everything went smoothly for you. Nasreen, Recruitment Specialist

Rated 5 out of 5 stars

Focus group was very good made me very…

Focus group was very good made me very comfortable I really appreciate communication and reminders from Natalie enjoyed being part of it

May 30, 2025
Unprompted review
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Reply from Research Opinions

Thanks, Aisha! We’re really glad you felt comfortable and well supported. We will pass on your feedback to Natalie too! Nasreen, Recruitment Specialist

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