Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great look and feel, solid, robust. However, I selected a dimmer that doesn't use the same frequency as my led lights in my bathroom so it caused a slight hum. Adjusting the settings didn't help so I... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at ev... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Generally good but wait times can be…
Generally good but wait times can be long.
May 9, 2026
Unprompted review
Reply from Residence Supply
Hi Margaux,
Thank you so much for your honest feedback — we truly appreciate it.
We’re glad to hear your overall experience was good. We also understand that longer wait times can be frustrating, and we genuinely appreciate your patience. Your feedback helps us continue improving both our processes and communication.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
Good customer service. Attractive product
Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correct parts. I took one star off because I wish delivery was faster and because the part of the order was I correct. Customer service is very responsive.
May 1, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience — we truly appreciate your honest feedback.
We’re sorry there were a few bumps along the way with placing the order and receiving an incorrect part, but we’re so glad Ruffa was able to step in and assist you quickly each time. We’ll definitely pass along your kind words to her — she’ll really appreciate it.
We also understand your note about delivery speed. While we’re happy the issue was resolved promptly, we know the overall experience matters just as much, and your feedback helps us continue improving.
Thank you again for your patience and for recognizing our team’s responsiveness. We truly value your support.
Sincerely,
Residence Supply
Everything came that I ordered.
March 12, 2026
Unprompted review
Reply from Residence Supply
Hi Susan,
Thank you so much for your review! We’re glad to hear everything arrived just as you ordered.
If you ever need anything else or have questions down the line, we’re always here to help. We truly appreciate your support.
Sincerely,
Residence Supply
I had a broken part on my light switch…
I had a broken part on my light switch and Residence supply replaced it right away. Thank you so much!
April 27, 2026
Unprompted review
Reply from Residence Supply
Hi Priscilla,
Thank you so much for your kind message! We’re sorry you experienced a broken part, but we’re really glad we could get a replacement out to you right away.
Making sure you’re taken care of quickly is always our priority, so it means a lot to know you felt supported.
Thank you again for choosing Residence Supply — we truly appreciate you.
Sincerely,
Residence Supply
Bad fulfillment issues, but Johanna made it right
UPDATED REVIEW
I am updating this review to 3 stars, from 1 star.
Make no mistake: this started in early February. It was not fully resolved until the end of May. That is almost four months. Four months is way too long.
The original experience was bad. Items were marked delivered when they were not. Items were missing. Replacements took time and effort. Then one of the stone lamp pieces arrived damaged.
The first response made it worse. I was told the damage looked like normal marble variation. It did not. It looked damaged to me. It looked damaged to everyone who saw it.
But the replacement stone finally arrived. It was in great condition. It was packaged much better. That part was handled well.
The reason I am changing this review is Johanna. She was kind. She followed up. She listened. She took the issue seriously. Her customer service was excellent.
I was ready to stop shopping with Residence Supply. Johanna may have changed that.
Still, the company needs to fix its fulfillment and execution. A customer should not have to spend nearly four months getting basic order problems fixed.
This became a 3-star review because of the recovery. Mostly because of Johanna.
ORIGINAL REVIEW
I really wanted my experience with Residence Supply to work out, but it has been genuinely sad and upsetting.
I placed an order in early February that turned into months of problems. First, a large portion of the order appeared as delivered even though I had only received one wall lamp. Residence Supply had to escalate and replace the missing items. Then, after the replacement arrived, one of the Sakhra wall lamps had visibly damaged stone: chipped, scraped, and worn away in multiple areas.
I bought two of the same lamp, and the difference is obvious. One is pristine. The other looks damaged and awful next to it. Everyone who has seen it has commented on how bad it looks.
Instead of taking responsibility, Residence Supply told me their Product Manager could not identify damage and characterized the issue as “slight dents” or normal natural variation in marble. That response made me feel sick to my stomach. This is not veining, coloration, or natural variation. It is physical damage to the face and edge of the stone.
This has been especially frustrating because this was not an isolated issue. In a very short time as a customer/member, I have had to contact support repeatedly about missed packages, replacement issues, damaged shipments, return complications, and fees. At one point, I was even told about restocking/return-related fees despite the fact that these problems were not caused by me.
The whole experience has made me genuinely sad and sick to my stomach. I spent significant money with this company and tried hard to keep the relationship positive, but the repeated issues and lack of concern have been awful.
I cannot recommend Residence Supply based on this experience. When something goes wrong, the customer should not have to fight this hard just to be taken seriously.
April 30, 2026
Unprompted review
Reply from Residence Supply
Hi there,
We have been actively handling your concern and have thoroughly reviewed the details of your case. The Sakhra Wall Lamp is made from natural marble, and as is widely understood, marble inherently varies in pattern, texture, edges, and surface characteristics from one piece to another. No two pieces will ever be identical due to the nature of the material.
These natural variations can include differences in tone, veining, and even minor surface irregularities, which are not considered defects but rather inherent characteristics of real stone. The comparison between two pieces will naturally show differences, as uniformity is not expected with marble.
Our Production Team is currently reviewing the photos you sent earlier, and we will provide you with an update as soon as we hear back from them.
Sincerely,
Residence Supply
The switches are great
The switches are great. Well-built, beautiful, and a standout for a typically unseen utility.
April 27, 2026
Unprompted review
Reply from Residence Supply
Hi Pierce,
Thank you so much for this thoughtful review. We love how you described the switches — “a standout for a typically unseen utility” is such a perfect way to put it.
We design our pieces to elevate the everyday details, so it means a lot to hear that you find them both well-built and beautiful. Those small touches really can transform a space.
Thank you again for choosing Residence Supply and for sharing your experience.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Kevin,
Thank you for your feedback. We sincerely apologize that the shipping took longer than expected. While we do our best to ensure timely delivery, some delays can occur due to factors outside of our control, such as courier handling and transit conditions.
We understand how important it is to receive your order on time, and we appreciate your patience throughout the process. Your feedback is important to us as we continue working to improve our overall delivery experience.
Sincerely,
Residence Supply
Great personal service great product
Great personal service great product. Will purchase more!
April 10, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both our service and the product — that truly means a lot to us.
Knowing you plan to purchase more is the best compliment we could receive. We can’t wait to assist you again and be part of your next project.
Sincerely,
Residence Supply
Residence Supply’s customer service was…helpful, responsive and solution oriented
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at every step.
David in particular went above and beyond. He helped secure a policy exception for store credit on an older order and even joined a call with me and the site electrician to make sure we had the correct switches.
Responsive, thorough, and easy to work with. Very pleased. Thank you!
April 23, 2026
Unprompted review
Reply from Residence Supply
Hi Sunny,
Thank you so much for this incredibly thoughtful review. We know how complex lighting plans can get, especially when returns are involved, so it truly means a lot to hear that you felt supported every step of the way.
We’re especially grateful for your kind words about David. Going above and beyond — whether that’s helping secure a policy exception or joining a call with you and your electrician — is exactly the level of care we aim to provide. We’ll be sure to share your feedback with him.
Responsive, thorough, and easy to work with is the experience we strive for, and we’re so glad that was yours.
Thank you again for your trust and for choosing Residence Supply.
Sincerely,
Residence Supply
Great Product and Great Customer…
Great Product and Great Customer Service.
March 25, 2026
Unprompted review
Reply from Residence Supply
Hi Daniel,
Thank you so much for the wonderful review! We’re thrilled to hear you’re happy with both the product and the customer service — that combination is exactly what we strive for.
Your support truly means a lot to our team. We’re so glad we could deliver a great experience from start to finish.
Sincerely,
Residence Supply
Great products and great quality
Great products and great quality. Slow shipping
April 21, 2026
Unprompted review
Reply from Residence Supply
Hi Toby,
Thank you so much for your kind words about our products and quality — that truly means a lot to us.
We also sincerely apologize for the shipping delay. While we do everything we can to ensure orders are processed promptly, transit times are ultimately dependent on the courier, and unfortunately some delays are beyond our control. That said, we completely understand how frustrating that can feel, and we truly appreciate your patience.
Thank you again for your support and for choosing Residence Supply.
Sincerely,
Residence Supply
Elevated lighting
I have had a great experience with resident Supply overall I have bought several switch plates which are great additions to my home. Anytime I've ever had a problem with any of the equipment resident supply has been very responsive.
April 18, 2026
Unprompted review
Reply from Residence Supply
Hi Kim,
Thank you so much for your continued support — it truly means a lot to us. We’re so happy to hear that the switch plates have been great additions to your home. It’s always special to know our pieces are becoming part of someone’s everyday space.
We also really appreciate you mentioning our responsiveness. If anything ever comes up, we want you to feel taken care of quickly and thoughtfully, so it’s wonderful to know that’s been your experience.
Thank you again for choosing Residence Supply again and again. We’re grateful to have you as part of our community.
Sincerely,
Residence Supply
Very helpful customer service
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle switch became loose and stopped working, they promptly sent a replacement switch at no additional cost. Great small business with beautiful products.
February 28, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for taking the time to share your experience — we truly appreciate it.
We’re glad our team was able to help you get the previous model to match your existing switches and make the exchange process smooth. We completely understand how important consistency is, especially when you’re building out a cohesive look.
We’re also happy we could quickly send a replacement when the toggle became loose. Making sure everything functions beautifully is just as important as how it looks.
Your kind words about our small business and products genuinely mean a lot to us. Thank you again for your support — we’re always here if you need anything in the future.
Sincerely,
Residence Supply
Creative, supportive and amazing team
very supportive team, and helpful
I had an issue with my lamp -was goofy while installed and broke the cover- and they was very generous sending me a replacement after just sending an email asking if that passible!
I love your products and now I'm forever loyal to you 🫵🏻
April 15, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for this incredibly kind message — it truly means a lot to our entire team.
We’re sorry to hear about the issue with the lamp cover, but we’re so glad we could step in quickly and get a replacement out to you. Things happen during installation, and the last thing we want is for that to take away from your excitement about the product.
Hearing that you love our products and consider yourself forever loyal absolutely makes our day. That kind of support is something we never take for granted.
We’re always here whenever you need us, and we can’t wait to be part of your future projects.
Sincerely,
Residence Supply
We ordered light switches from RS
We ordered light switches from RS. A little pricey, but adds a lot of charm to our historic house. Customer service is helpful.
September 17, 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience. We’re honored you chose our light switches for your historic home — that kind of setting deserves details with character, and we’re so glad they added charm to your space.
We truly appreciate your honest note as well. We focus on craftsmanship and quality materials, and it means a lot to know you felt the impact once they were installed.
And of course, we’re happy to hear our customer service team was helpful along the way. That support matters just as much as the product itself.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
took a long while to confirm my order…
took a long while to confirm my order and get the product, product knobs were not real brass and felt like plastic not as luxe as presented for the cost
but now committed to using them and will have to order more to finish the product to avoid a loss spend thus far
March 2, 2026
Unprompted review
Reply from Residence Supply
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations, particularly regarding the timeline and the material feel of the knobs. Our products are designed to meet specific material and finish standards, and we regret that this did not come across as expected.
If you have any concerns with the items you received, please reach out to us at help@residencesupply.com
so we can review your case and assist you with possible options moving forward.
Sincerely,
Residence Supply
Delivery was free but took a very ling…
Delivery was free but took a very ling time.
April 12, 2026
Unprompted review
Reply from Residence Supply
Hi Isaac,
Thank you so much for your feedback! We’re glad to hear that you appreciated the free delivery.
We understand that the longer delivery time may have been less than ideal, and we truly appreciate your patience. Many of our products are crafted and shipped directly from our manufacturing facilities to ensure the highest level of quality, which can sometimes extend transit times. That said, we’re continually working to improve our shipping processes and provide clearer updates along the way.
Thank you again for your support and for choosing Residence Supply. We hope you’re enjoying your purchase!
Sincerely,
Residence Supply
Took a little while to get everything
Took a little while to get everything, but it all eventually came as ordered and looks great.
January 12, 2026
Unprompted review
Reply from Residence Supply
Hi Jeremiah,
Thank you so much for taking the time to share your experience! We truly appreciate your patience while your order was on its way.
We’re delighted to hear that everything arrived as expected and that you’re happy with how it looks. It means a lot to us to know that the final result made the wait worthwhile.
Thank you again for choosing Residence Supply. We’re grateful for your support and hope to assist you with future projects.
Sincerely,
Residence Supply
Beautiful light switches
The quality of the light switches is very good. They make a statement my original order was not fully shipped but customer service sent me the correct order eventually and they were pleasant to deal with.
December 1, 2025
Unprompted review
Reply from Residence Supply
Hi Joseph,
Thank you so much for your kind and thoughtful review. We’re delighted to hear that you’re happy with the quality of the light switches and that they make a statement in your space — that’s exactly what we aim for with every design.
We also appreciate your understanding regarding the initial shipping issue. While we’re sorry that your original order wasn’t fully shipped, we’re glad our customer service team was able to resolve it and ensure you received the correct items. It’s wonderful to know that you found the team pleasant to work with.
Thank you again for choosing Residence Supply and for taking the time to share your experience. We truly appreciate your support.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Kirsten,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the products and that they met your expectations.
We also appreciate your honest feedback regarding the shipping time. We understand that waiting longer than expected can be frustrating, and we truly value your patience. Your feedback helps us continue improving our processes and overall customer experience.
Thank you again for your support and for choosing Residence Supply. We hope to be part of your future projects as well.
Sincerely,
Residence Supply
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