Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great look and feel, solid, robust. However, I selected a dimmer that doesn't use the same frequency as my led lights in my bathroom so it caused a slight hum. Adjusting the settings didn't help so I... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at ev... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
601 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Residence Supply
Hi Kirsten,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the products and that they met your expectations.
We also appreciate your honest feedback regarding the shipping time. We understand that waiting longer than expected can be frustrating, and we truly value your patience. Your feedback helps us continue improving our processes and overall customer experience.
Thank you again for your support and for choosing Residence Supply. We hope to be part of your future projects as well.
Sincerely,
Residence Supply
Very good customer service
David is excellent resolving issues and staying in touch with updates.
April 7, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re delighted to hear that David provided excellent support and kept you informed throughout the process.
Ensuring our customers feel supported and updated every step of the way is incredibly important to us, and it’s wonderful to know that David made such a positive impact on your experience. We’ll be sure to share your feedback with him — it will mean a lot.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
Scammers
Don’t buy from this people their customer service is the worst and their product is fake material ! Stay away from this
December 23, 2025
Unprompted review
Reply from Residence Supply
Hi there,
We’re sorry to hear that the product did not meet your expectations. We design and manufacture our own products using selected materials and quality control standards, and we regret that your experience did not reflect this.
We take concerns about product quality seriously and review cases like this thoroughly to ensure our standards are consistently met. If there are specific issues with the item you received, we’d like the opportunity to assess them directly.
Please reach out to us at help@residencesupply.com
so we can review your case in detail and assist you with the appropriate next steps.
Sincerely,
Residence Supply
This is a beautiful product that…
This is a beautiful product that transforms the simple experience of turning on a light - elevating it into a ritual. In full disclosure, one of the three switches I received was defective, but after notifying the company, a new one was quickly shipped out and I was able to complete the project.
March 21, 2026
Unprompted review
Reply from Residence Supply
Hi Paul,
Thank you so much for your thoughtful and beautifully written review. We’re truly honored to hear that our product transformed the simple act of turning on a light into a meaningful ritual — that’s exactly the experience we hope to create.
We also appreciate your transparency regarding the defective switch and are glad our team was able to promptly send a replacement so you could complete your project without further delay. Your understanding and patience mean a great deal to us.
Thank you again for choosing Residence Supply and for sharing your experience. We’re delighted to have been part of your space.
Sincerely,
Residence Supply
DROPSHIPPING SCAM OPERATION !!!! BEWARE
Residence Supply is a dropshipping scam operation. Everything is fake: their marketing (handcrafted is a lie), their reviews (on their website, Reddit, and trust pilot), and I suspect their customer service agents too (AI bots).
I paid $700 for a Rasu floor lamp. I received a model that does not even exist on their website. It looks like a knock-off of a Temu knock-off. Not only it was a different model, no instructions were included and a part was already scratched.
Their customer service takes 24h-48h for any kind of reply or follow-up. They will press you for a replacement. Said mine would have to be shipped from an "overseas warehouse". That's interesting for a hand crafted Florida business.
TLDR: run away and avoid this dropshipping scam. They are buying aliexpress/temu items and repackaging them with a 2000% markup.
I am about to block the charge on my credit card as they are not replying for a return form.
March 25, 2026
Unprompted review
Reply from Residence Supply
Hi Julien,
We’d like to clarify that our customer service agents are not bots, our products are designed and manufactured by us, and the reviews about our company are from real customers. We also operate multiple warehouses across Asia, South America, and Europe, which is why some shipments may originate from overseas.
Upon reviewing your case, our team has been actively responding and assisting you, and a return label has already been sent to your email. At this stage, the return can proceed as instructed by simply dropping off the item using the provided label.
We understand there may have been confusion around logistics and fulfillment locations, but this is standard for companies with a global supply chain. We apologize that the lamp did not meet your expectations, and we have already taken the appropriate steps to facilitate your return.
Sincerely,
Residence Supply
It was wonderful thank you so much
February 1, 2026
Unprompted review
Reply from Residence Supply
Hi Kimberly,
Thank you so much for your kind words! We’re truly delighted to hear that your experience was wonderful — it means a lot to our team.
We appreciate your support and are grateful you chose Residence Supply. If there’s ever anything else we can assist you with, we’re always here to help.
Sincerely,
Residence Supply
Low quality flimsy products
The products are very cheap and flimsy, barely worth a fraction of the price they charge. They spend much more time replying to reviews on websites like this than they spend delivering quality products. There is no communication after ordering. This is cheap Chinese garbage. Do not be deceived.
December 31, 2025
Unprompted review
Reply from Residence Supply
Hi Cecil,
We’re sorry to hear that the products did not meet your expectations. We design and manufacture our own products with a focus on quality, materials, and craftsmanship, and we regret that your experience did not reflect that.
We also couldn’t locate your name in our system, so if there are any issues with the item you received, please feel free to reach out to us at help@residencesupply.com
so we can further assist you.
We truly appreciate you taking the time to share your feedback.
Sincerely,
Residence Supply
Great customer service
We initially experienced a minor issue but Mark and his team resolved everything super quickly and smoothly.
March 21, 2026
Unprompted review
Reply from Residence Supply
Hi Thomas,
We sincerely apologize for the confusion and frustration this caused. There was an unexpected error on our website that affected pricing and product listings, which resulted in some orders being impacted. As soon as this was identified, the issue was corrected right away.
We reached out to customers whose orders were affected by the error and worked closely with those who wished to continue with their purchase to find the best possible resolution. Unfortunately, this issue was beyond our control, and we’re very sorry that your order was included during that time.
We understand how disappointing this experience must have been, and we truly appreciate your patience and understanding.
Sincerely,
Residence Supply
Excellent product
March 20, 2026
Unprompted review
Reply from Residence Supply
Hi Bill,
Thank you so much for the five-star review. We’re so happy to hear you’re loving the product — your feedback truly means a lot to our team.
We put a great deal of care into the quality and craftsmanship of every piece, so it’s wonderful to know it met your expectations.
We appreciate your support and hope to work with you again in the future.
Sincerely,
Residence Supply
Unique products
Took a while to receive order but was kept in the loop. Definitely worth the wait. Very nice light switches.
March 19, 2026
Unprompted review
Reply from Residence Supply
Hi Kevin,
Thank you so much for your patience and for sharing your experience. We truly appreciate you sticking with us while your order was on its way.
We’re glad to hear you felt kept in the loop throughout the process — that communication is important to us. And hearing that the light switches were worth the wait makes us incredibly happy.
Thank you again for your support. We’re so glad you’re enjoying them.
Sincerely,
Residence Supply
I ordered a custom 3 gang light switch…
I ordered a custom 3 gang light switch for my bathroom remodel. It was gorgeous and the customer service was amazing. When I had a piece arrive broken (which my contractor didn’t notice for a couple weeks since we weren’t at that part yet), the customer service team followed up with me multiple times to make sure everything was taken care of and I got a replacement straight away. As we continue renovations through our home, we’ll definitely be ordering from here again.
February 1, 2026
Unprompted review
Reply from Residence Supply
Hi Rebekah,
Thank you so much for sharing your experience. We’re thrilled to hear your custom 3-gang light switch turned out beautifully for your bathroom remodel — there’s nothing better than seeing those finishing details elevate a space!
We’re also really glad our team was able to step in quickly when that piece arrived broken. Renovations already come with enough moving parts, so making the replacement process smooth and stress-free is the least we can do. It means a lot to know the follow-ups and support made a difference for you.
We truly appreciate your trust in us and are excited to be part of your continued home renovations. We’ll be here whenever you’re ready for the next phase.
Sincerely,
Residence Supply
The agent was be try helpful in fixing…
The agent was be try helpful in fixing my issue and facilitating a prompt fix.
March 13, 2026
Unprompted review
Reply from Residence Supply
Hi Matthew,
Thank you so much for your kind words. We’re really glad to hear our agent was able to help resolve your issue and move things along quickly for you.
When something needs fixing, we know how important it is to have clear communication and a prompt solution, so it’s great to know that was your experience.
We truly appreciate you taking the time to share this with us.
Sincerely,
Residence Supply
I have been waiting for over a month…
I have been waiting for over a month even though it said 2 weeks delivery, only a paid bot would say they have good customer service. All they tell me is we'll reach the warehouse and update you. Cell service must be pretty weak at that warehouse since Jennifer keeps telling i need to find out what's going on but sadly never does.
** Update. Wrong light arrived. Completely different from what I ordered. Company is not answering my emails and if you try to do return online they charge $140.00 fee even though they sent me Completely different light.
**Update:** Today marks exactly one full month since I placed the order. After the initial review, they immediately found all the missing pieces. Now comes the “fun” part—it’s being shipped directly from Wuhan, China. Meanwhile, the website originally said it would be delivered by March 1st.
February 11, 2026
Unprompted review
Reply from Residence Supply
Hi Anthony,
We sincerely apologize for the inconvenience and frustration caused by the delay. The shipment was held up on our end as we were waiting for certain materials to be produced at our factory before the order could be completed.
Upon checking, your order is now set to be shipped out soon. We understand how important timely updates are, and we truly appreciate your patience while we worked through this delay.
Sincerely,
Residence Supply
Easy ordering, beautiful quality product
Easy ordering, product is beautiful. Easy for our electrician to install. Solid product with quality components, you can feel the quality every time you turn on a light.
January 12, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for this wonderful feedback. We’re so happy to hear the ordering process was smooth and that the product turned out beautifully in your space.
It’s especially great to know your electrician found it easy to install — that’s always a good sign. And we love how you described being able to feel the quality every time you turn on the light. That’s exactly the experience we hope to create.
We truly appreciate you taking the time to share this and for choosing Residence Supply for your project.
Sincerely,
Residence Supply
slick website, knockoff garbage, terrible service
During a sales event just after Thanksgiving last year, we purchased a Fadl pendant lamp from Residence Supply for $387.00. Full list price is $460. At the time, this fixture was listed as being in stock and available to ship. It was purchased after an extended conversation over chat to clarify discrepancies on the website as it presented multiple, conflicting sets of dimensions for the fixture.
There was no communication for a week after so we reached out to Residence Supply customer service. At that time we were told that the fixture was backordered and there would be no shipment for some months. We resolved to be patient but were disappointed in the lack of transparency and failure to communicate on the part of Residence Supply.
We were charged on 12/29/26 for the order.
Turns out it shipped from China directly and was not received here in New York until 1/23/26. Immediately upon unpacking, we noted that there was a scratch through the painted on coating that was intended to simulate true “milk glass”; it also was evident that it was unevenly applied with some bubbles at the top of the fixture. Again, we were disappointed in the quality but thought we could make it work if the scratch was oriented towards a corner in the room.
With the fixture installed, however, we discovered that half of it does not illuminate and could not possibly illuminate as the light bulb is blocked from the upper half by a metal plate. None of this was apparent in the slickly designed website images advertising the product. The fixture was taken down, repacked in the original packing and box, and we reached out to Residence Supply for a return.
That was on 2/7/26.
We provided photos of the bubbles in the painted on finish and of the scratch.
Residence Supply promptly followed up that same day requesting photos showing that the fixture was dark on top—this, of course, we did not have but by design, with an opaque plate in the middle, there could be no other possibility. I expressed such in my reply of 2/8/26, and again, received a prompt, if canned, reply saying that the “Production Team” was reviewing the case and they’d be in touch soon.
I followed up again on 2/11/26. Canned response stating same: “Production Team” reviewing.
This was reinforced in another AI sounding message on 2/13/26: they were “closely monitoring” my case and were still awaiting news from the “Production Team”.
Ten days in, on 2/17/26 I again emailed stating my extreme dissatisfaction and, indeed, disbelief, that Residence Supply was not honoring its own return policy and refusing to provide a return authorization for a fixture that was not only of inferior quality—by both design (the metal plate blocking light) and quality (the poorly applied milk glass simulation coating)—but was also damaged when it arrived here.
In response I received the same kind of canned email responses on 2/18/26, 2/20/26, and 2/25/26—all after my specifically stating that such communications did nothing but exacerbate my frustration.
It is now 3/2/26 and still we have no return authorization that was first requested on 2/7/26 for a poorly made, damaged light fixture originally ordered in November of the previous year and received three months later. Residence Supply seems to be a sham, overcharging for cheap fixtures from China made to look very slick on their website. The customer service is nightmarish in its dystopian, canned communications made all the worse by their repetition and empty expressions of empathy. I do not know if we’ll ever get our money back. I don’t want to even look at the fixture out of sheer frustration. I just hope this missive helps others avoid such an awful experience.
February 7, 2026
Unprompted review
Reply from Residence Supply
Hi Matthew,
We’re truly sorry to read about your experience and the frustration this situation has caused. That is never the experience we want for any of our customers.
We would like to clarify that we manufacture our own products and work with several dedicated factory partners across Asia, Europe, and South America. While some items ship directly from our production facilities, each piece is made specifically for our customers and held to our internal quality standards. That said, it’s clear that in your case, we fell short.
The concerns you’ve raised regarding the finish, damage upon arrival, and illumination design are being taken seriously. This is not something we dismiss lightly.
To resolve this, we will be issuing a prepaid return label so you can send the fixture back to us. Once the item is in transit, our team will proceed with the appropriate resolution without further delay. You will not be responsible for return shipping costs.
We understand that the repeated follow-ups and templated responses only added to your frustration, and for that, we sincerely apologize. Your feedback regarding communication has been noted and will be addressed internally.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Sincerely,
Residence Supply
A+ Company
Great customer service and exceptional quality product
February 16, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that the quality of the product exceeded your expectations.
Providing both attentive support and exceptional craftsmanship is something we take pride in, so your feedback truly means a lot to our team.
We’re grateful for your support and hope to assist you again in the future.
Sincerely,
Residence Supply
Love the brass rotary dimmers
Love the brass rotary dimmers. My electrician was impressed. We both felt the website cart got confusing when loading build your own items.
February 2, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you love the brass rotary dimmers — and that your electrician was impressed too. That definitely means a lot, especially coming from a professional.
We also truly appreciate you sharing your experience with the website cart. Custom build options can sometimes feel a bit detailed, and feedback like yours helps us continue improving and making the process smoother and more intuitive.
Thanks again for choosing us and for taking the time to leave such thoughtful feedback. We’re so glad the dimmers were a hit.
Sincerely,
Residence Supply
Amazing customer service
Faith was absolutely a pleasure to work through the issue with our broken light switch! Managed to get a replacement with less than a week without any additional costs.
February 13, 2026
Unprompted review
Reply from Residence Supply
Hi Katherine,
Thank you so much for sharing this! We’re so happy to hear that Faith was a pleasure to work with and that she was able to assist you quickly and smoothly. That’s exactly the kind of experience we aim to provide, especially when something unexpected like a broken light switch comes up.
We’re also glad the replacement reached you in under a week and that everything was handled without any additional cost. Your satisfaction truly means a lot to us.
Thank you again for your kind words and for choosing Residence Supply.
Sincerely,
Residence Supply
I’m extremely impressed with how quick…
I’m extremely impressed with how quick their response was to my issue! And it was resolved within close to 24 hrs from my initial email, pretty amazing!
February 24, 2026
Unprompted review
Reply from Residence Supply
Hi Seth,
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that our team responded quickly and that your issue was resolved within 24 hours. That’s exactly the level of service we strive to provide, and we’re so glad we could deliver that experience for you.
Sincerely,
Residence Supply
Beautiful Light
Beautiful Light. Looks perfect in my stairwell. Quality is wonderful as well as the price point. The fixture arrived sooner than I had anticipated.
February 28, 2025
Unprompted review
Reply from Residence Supply
Hi Linda,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that the light looks perfect in your stairwell and that you’re happy with both the quality and the price point. It’s even better knowing it arrived sooner than expected — that’s always a great surprise. We truly appreciate you sharing your experience.
Sincerely,
Residence Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.