Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great look and feel, solid, robust. However, I selected a dimmer that doesn't use the same frequency as my led lights in my bathroom so it caused a slight hum. Adjusting the settings didn't help so I... See more
Company replied
If I were rating their customer service team alone—specifically Jennifer—it would be an easy 5 stars. They were responsive, helpful, and ultimately resolved a return and refund issue very fairly. Howe... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
Company replied
Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
605 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the brass rotary dimmers
Love the brass rotary dimmers. My electrician was impressed. We both felt the website cart got confusing when loading build your own items.
February 2, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you love the brass rotary dimmers — and that your electrician was impressed too. That definitely means a lot, especially coming from a professional.
We also truly appreciate you sharing your experience with the website cart. Custom build options can sometimes feel a bit detailed, and feedback like yours helps us continue improving and making the process smoother and more intuitive.
Thanks again for choosing us and for taking the time to leave such thoughtful feedback. We’re so glad the dimmers were a hit.
Sincerely,
Residence Supply
Amazing customer service
Faith was absolutely a pleasure to work through the issue with our broken light switch! Managed to get a replacement with less than a week without any additional costs.
February 13, 2026
Unprompted review
Reply from Residence Supply
Hi Katherine,
Thank you so much for sharing this! We’re so happy to hear that Faith was a pleasure to work with and that she was able to assist you quickly and smoothly. That’s exactly the kind of experience we aim to provide, especially when something unexpected like a broken light switch comes up.
We’re also glad the replacement reached you in under a week and that everything was handled without any additional cost. Your satisfaction truly means a lot to us.
Thank you again for your kind words and for choosing Residence Supply.
Sincerely,
Residence Supply
I’m extremely impressed with how quick…
I’m extremely impressed with how quick their response was to my issue! And it was resolved within close to 24 hrs from my initial email, pretty amazing!
February 24, 2026
Unprompted review
Reply from Residence Supply
Hi Seth,
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that our team responded quickly and that your issue was resolved within 24 hours. That’s exactly the level of service we strive to provide, and we’re so glad we could deliver that experience for you.
Sincerely,
Residence Supply
Beautiful Light
Beautiful Light. Looks perfect in my stairwell. Quality is wonderful as well as the price point. The fixture arrived sooner than I had anticipated.
February 28, 2025
Unprompted review
Reply from Residence Supply
Hi Linda,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that the light looks perfect in your stairwell and that you’re happy with both the quality and the price point. It’s even better knowing it arrived sooner than expected — that’s always a great surprise. We truly appreciate you sharing your experience.
Sincerely,
Residence Supply
Extremely Disappointing Experience
I placed an order with Residence Supply on November 28, 2025, and heard nothing for months. Only after I followed up was I told that my order had been placed on hold due to a pricing error on their website and no one bothered to inform me.
Apparently, items were listed incorrectly, and instead of honoring the price that was advertised and charged, they simply froze the order without communication. That is completely unprofessional. If a company makes a mistake on their website, that is their responsibility. Most businesses stand behind their pricing errors and honor them because reputable companies pay for their mistakes.
The lack of transparency, communication, and accountability is unacceptable. Buyers should be aware that even after placing and paying for an order, it may not be fulfilled if the company later decides they mispriced something.
Proceed with caution.
February 12, 2026
Unprompted review
Reply from Residence Supply
Hi there,
We apologize for the experience you described. The pricing issue was caused by an unexpected error on our website, and it was not something we anticipated. While we work hard to prevent these situations, technical errors can occur from time to time, and we regret that your order was one of those affected.
Once the discrepancy was identified, the impacted orders were placed on hold while the issue was reviewed. We understand that this was frustrating, and we apologize for the inconvenience and lack of earlier notification.
Sincerely,
Residence Supply
Customer service was very responsive.
Customer service was very responsive.
The custom packaging was done very poorly. The Styrofoam broke on the corners and the custom inserts and the box was fairly beaten up by the time it arrived.
January 30, 2026
Unprompted review
Reply from Residence Supply
Hi Karen,
Thank you so much for sharing your feedback. We’re really glad to hear that you found our customer service responsive — that truly means a lot to us. We’re sorry to hear about the condition of the packaging upon arrival. We always ship our boxes in pristine condition; however, once the package has been handed over to the courier, handling is unfortunately outside of our control.
We completely understand how disappointing it can be to receive a box that looks beaten up, even if the product inside is intact. If there was any damage to the item itself, please don’t hesitate to reach out so we can assist you right away.
Sincerely,
Residence Supply
Unbelievably terrible
I cannot impress upon you enough how terrible they are. Months of delay. Tiles all the wrong size and each needed to be cut individually. Also mismatched colors and chips. I have ordered twice hoping the first time was a fluke but each time was just as bad. also when they ask for a review, they ask if it's positive or negative. If you click negative it goes to a different site to leave the review.
January 7, 2026
Unprompted review
Reply from Residence Supply
Hi Dawer,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. The issues you described with sizing, color mismatches, and chips are not the standard we aim to deliver.
We would really appreciate the opportunity to review this properly. Please send photos of the items you received to help@residencesupply.com
so our team can assess the situation in detail. We genuinely want to make things right for you and explore the options available to resolve this.
We have not heard back from you regarding the items received, and we’ll be waiting for your email so we can move forward and provide the best possible solution.
Sincerely,
Residence Supply
The product and customer service are…
The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However, customer service is very responsive and keeps you updated, and the product is terrific. We have several switches in our house.
February 1, 2026
Unprompted review
Reply from Residence Supply
Hi Alex,
Thank you so much for your thoughtful and honest review! We’re thrilled to hear that you’re happy with both the product quality and our customer service, and that our switches have found a place throughout your home. We truly appreciate your understanding regarding the delivery timeline and are glad our team was able to keep you informed along the way. Your feedback means a lot to us and helps us continue improving.
Sincerely,
Residence Supply
Great looking switches and very…
Great looking switches and very responsive customer service.
February 4, 2026
Unprompted review
Reply from Residence Supply
Hi Taylor,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you love the look of the switches and had a great experience with our responsive customer service. We truly appreciate you taking the time to share this.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Jill,
Thank you so much for your feedback! We’re absolutely thrilled to hear that you’re happy with the quality of the products — it truly means a lot to us.
Sincerely,
Residence Supply
The company will only refund a portion…
The company will only refund a portion of your money. You can not actually return a product for a full refund. I bought a lamp and the product was of bad quality and arrived without the proper wiring to install. Be very careful.
February 3, 2026
Unprompted review
Reply from Residence Supply
Hi Kate,
We’re sorry to hear about your experience and appreciate you sharing your concerns. As outlined in our Return Policy, returns that are not due to a confirmed manufacturing defect are subject to a restocking fee of up to 35%. This fee covers inspection, processing, repackaging, and restocking, and the final amount depends on the condition of the item once it is received back at our warehouse.
If an item arrives with missing parts or incomplete components needed for installation, we do not require a return for that reason alone. In those cases, we are more than happy to send the missing parts so the product can be installed and used as intended.
Sincerely,
Residence Supply
Fantastic Customer Service. Beautiful light fixture.
Fantastic Customer Service. I had multiple conversations with the RS team regarding the suitability of our preferred lights and regarding realistic delivery. They were spot on about everything. We purchased 2 of the Eretoq Travertine lamps, which are shown as wall mounts but we wanted them for ceiling use in a cedar paneled room. They are now installed on the ceiling in our new build and look fab.
January 30, 2026
Unprompted review
Reply from Residence Supply
Hi Ann,
Thank you so much for sharing your experience! We’re absolutely thrilled to hear that our team was able to help guide you through suitability and delivery expectations, and that everything lined up perfectly. It’s wonderful to know the Eretoq Travertine lamps worked beautifully as ceiling fixtures and look fantastic in your cedar-paneled space — that sounds like a stunning setup. We truly appreciate you taking the time to share this and are so glad we could be part of your new build.
Sincerely,
Residence Supply
We love the light fixture we purchased…
We love the light fixture we purchased for above our dining room table. However we are having an issue with the driver. I contacted the customer service & with documentation of the issue they are sending a replacement. Very efficient service! They stand behind their products.
January 30, 2026
Unprompted review
Reply from Residence Supply
Hi Margot,
Thank you so much for sharing your experience! We’re absolutely thrilled to hear that you love the light fixture in your dining room and that our team was able to quickly assist with the driver issue. It’s great to know the process was efficient and that you felt supported — standing behind our products and taking care of our customers is something we truly value.
Sincerely,
Residence Supply
Very good customer service
Nice customer service. Not the quickest to respond, but when they did, they resolved my issue promptly. Much appreciated.
January 16, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your honest and thoughtful feedback! We truly appreciate your patience and are thrilled to hear that once our team connected with you, your issue was resolved promptly. Knowing you felt supported in the end means a lot to us.
Sincerely,
Residence Supply
Awesome
Shipping took longer than expected but the wait was well worth it! You can tell these are made with quality materials and look even better in person! Install was easy with helpful instructions.
January 10, 2026
Unprompted review
Reply from Residence Supply
Hi Logan,
Thank you so much for your thoughtful review! We’re absolutely thrilled to hear that the wait was worth it and that the quality and finish exceeded your expectations in person. It’s also great to know the installation was smooth and that the instructions were helpful. We truly appreciate you sharing your experience.
Sincerely,
Residence Supply
SCAM
They delivered one of them items more than two months after the purchase, when I inquired about the other two items, they said there was a pricing error on their end and they need me to pay $35 extra for each item for them to ship. Absolutely ridiculous and illegal what they're doing. You can't sell something for a price and then change your mind and charge extra. That is literally against the law. I would stay clear.
January 27, 2026
Unprompted review
Reply from Residence Supply
Hi Anna,
We’d like to clarify that there was a mistake on our website that affected the pricing of certain light switches and plates. Unfortunately, this pricing error was not intentional, and while we do our best to prevent issues like this, mistakes can happen from time to time. We apologize for the inconvenience this caused, as it was not something we had control over.
If you prefer not to proceed with the remaining items on your order under the corrected pricing, we can cancel and refund the remaining items. Please let us know how you’d like to proceed so we can take care of this for you.
You may reach out to us directly at help@residencesupply.com so we can proceed with the cancellation if needed.
Sincerely,
Residence Supply
Customer service is outstanding!!
January 26, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re absolutely thrilled to hear that our customer service stood out to you. Taking great care of our customers is something we truly value, and feedback like this really motivates our entire team. We appreciate you taking the time to share your experience and hope to continue supporting you in the future.
Sincerely,
Residence Supply
Residence Supply Brass Dimmer Switch (Triac / Leading Edge) IS NOT the reccomended dimmer to use with LED fixtures
The Residence Supply brass dimmer switch is a Triac (leading-edge) dimmer, which is older technology primarily designed for incandescent bulbs. These dimmers typically do not provide a full dimming range for most LED fixtures.
In my case, the dimming range was limited to approximately 85–100% brightness. By comparison, my previous dimmer on the same light fixtures provided a much broader and more usable range of about 20–100%, which many consumers expect from modern LED-compatible (ELV / trailing-edge) dimmers.
The product specification description uses the term “Triac / Leading Edge” but does not clearly explain that this type of dimmer often has limited compatibility and reduced performance with LEDs. Many customers reasonably assume that a dimmer currently being sold will function well with contemporary LED lighting, which is not necessarily true with this product.
After discovering the performance issue, I contacted the company to request a return. Unfortunately:
• The return policy is only 14 days
• If you purchase matching wall plates or outlets to coordinate with the dimmer, you will be stuck with them if you later discover the dimmer’s limited performance
• When I asked to escalate my concern, I was left on hold for two hours before the call was disconnected
• My follow-up email and phone call were not returned
• A refund was not offered
Because of this experience, I would encourage buyers to:
✔ Verify that their fixtures specifically support Triac dimming
✔ Research the difference between Triac (leading-edge) and ELV (trailing-edge) dimmers before purchasing
✔ Have an electrician available to test within the short return window
✔ Be aware that LED dimming range may be limited with this product
Due to both the product limitations and the lack of customer service follow-up, I will not be specifying these products for my home or for client projects in the future.
January 27, 2026
Unprompted review
Reply from Residence Supply
Hi Erin,
We’re truly sorry for the frustration and inconvenience this experience has caused, and we appreciate you taking the time to share such detailed feedback. This is not the experience we want for our customers, and we sincerely apologize.
We have reached out to you via email to help get your concerns sorted out. We also want to share that we’ve been actively working on improving our products based on feedback like yours. Recently, an improved version of our dimmer modules has become available, and we’d be more than happy to send you replacements. This updated version includes a capacitor and should be compatible with your bulbs, offering improved performance with LED fixtures.
Your feedback is important to us, and we truly appreciate the opportunity to make this right.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Rebecca,
Thank you so much for your kind words! We’re thrilled to hear that you find it beautiful and that it arrived in a timely fashion. We truly appreciate you taking the time to share your experience.
Sincerely,
Residence Supply
I love the switches
I love the switches - they're gorgeous. They have a sturdy vintage feel too. Customer service was great when I needed to exchange an item.
January 27, 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you love the switches and their sturdy, vintage feel. It’s also great to know our customer service team was able to help make your exchange smooth and easy. We truly appreciate you sharing your experience.
Sincerely,
Residence Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.