AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... See more
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My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... See more
Company replied
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... See more
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... See more
Company replied
Company details
Information provided by various external sources
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Contact info
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, United Kingdom
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4.1
Great
7K reviews
No recent history of asking for reviews
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Truly helpfull
Kareema Mohammed was extreamly helpful today. Diligent and patient ( not a simple problem to fix!).
Always had great service from RMS
August 13, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
exellent service
exellent service. Kareema Mohammed went out of her way to assist me this morning, understanding i had an old terminal but was still able to guide me through an issue i had. then offering me an upgrade. thank you
August 13, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Adilia Begum helped me set up a new…
Adilia Begum helped me set up a new card machine. She was patient, courteouss and explained the process clearly to someone who is not tech minded ! Fantastic service.
August 9, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Service from Jake Murray Such a big…
Service from Jake Murray Such a big help , Very professional and patience!, very good experience. Okay
August 7, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great to talk to advisor Jake Murray…
Great to talk to advisor Jake Murray who made terminating the agreement very effortless and a very simple process
August 7, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Absolutely outstanding and professional…
Absolutely outstanding and professional customer service! Thank you Kareema Mohammed!
August 6, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was fantastic
Leonie was fantastic, sorted my problem swiftly.
August 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Just spoke to Melvin who was most…
Just spoke to Melvin who was most helpful and helped me sort all of my questions.
Great service
Thank you
August 6, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
I just had help from jake what a…
I just had help from jake what a amazing customer care 👏 thank you for your help jake 👍
August 6, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Jake Murray was very professional
Jake Murray was very professional, he understood my query and responded quickly in resolving and answering my questions.
August 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
I just had very good help the friend…
I just had very good help the friend MEL Vin and sort out my brother in less them 5 minute big thanks for the customer service support
August 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service from Jake
We have had a couple of minor issues with card machines not working. Jake was fantastic and patiently talked us through the solution. The problem was sorted within 5 minutes!
He then followed up by sending me written instructions on what to do if it should happen again.
Great service.
July 25, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Another satisfied customer…
Have been with RMS 18 months and had a technical problem with setting up an upgraded card terminal.
Special thanks and shout out to Michael Fortune who was clear, professional and patient, and successfully resolved the issue to our satisfaction.
Thank you Michael - we look forward to continuing cooperation with RMS in future
July 30, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Saved me some money
Rang up to ask a question, but after speaking to Michael Fortune, I was told that I am entitled to an upgrade of my old machine, this has saved me some money each month as I am now able to cancel one of our phone lines that we no longer need.
July 26, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Ash on the online chat sorted out my…
Ash on the online chat sorted out my missing invoices out quick thank you 🙏
July 25, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Thank you Ashraf.
Excellent customer service.
We have been with RMS for years now.
Ashraf is always quick to respond to any queries, helpful and friendly.
Many thanks as always for your help.
July 25, 2024
Unprompted review
Reply from Retail Merchant Services
Thank you for your fantastic review! We're so happy to hear that you had a great experience with our company. Our team works hard to exceed expectations, and your feedback is a wonderful affirmation of our efforts.
We can’t wait to have the opportunity to serve you again!
Have a lovely day.
Customer Service Team
Been with RMS a few years now and…
Been with RMS a few years now and whenever I have a query or need help I find their customer service team very helpful. Just come off a call with Jake Murray who was helpful and able to resolve my query to my satisfaction quickly and professionally.
July 24, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Whole RMS experience, Fantastic
The whole RMS experience has been fantastic.
After being with RMS for over 10 years we have recently upgraded our terminal - Dan not only understood that we needed the card machines to run through ethanet but when we were trying to set them up and lost contact (power cut) he phoned me back straight away as well as the next day to make sure everything was working properly.
I can highly recommend the customer service of Dan and everyone I have spoken to over the last couple of weeks at RMS. Working in hospitality customer service is essential and i really felt like as a business we have been really well looked after. Dan and the rest of the staff i have spoken to are a credit to the company.
Keep up the good work.
July 23, 2024
Unprompted review
Reply from Retail Merchant Services
Thank you for your fantastic review! We're so happy to hear that you had a great experience with our company. Our team works hard to exceed expectations, and your feedback is a wonderful affirmation of our efforts.
We can’t wait to have the opportunity to serve you again!
Have a lovely day.
Customer Service Team
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