AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... See more
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My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... See more
Company replied
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... See more
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... See more
Company replied
Company details
Information provided by various external sources
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Contact info
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, United Kingdom
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4.1
Great
7K reviews
No recent history of asking for reviews
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Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent service
Ash was extremely helpful, patient and helped me solve our issue efficiently and quickly. I had a few other questions which he answered without hesitation. An excellent service.
January 9, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Teya
Teya, very pleasant and helpful, hopefully my problem will now be sorted.
January 8, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Michael Fortune was extremely helpful…
Michael Fortune was extremely helpful and patient. Many Thanks
January 7, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Thank you so much Adila was Quick help
January 7, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
A very helpful & patient man.Melvyn was talking to a digital…
Melvyn was talking to a digital dinosaur, (not good with tech stuff) he helped me by talking through my problem with my card machine!!!
If he had not done so I would not of been able to take any transactions today!!
Thank you Melvyn !!
Greatly appreciated !!
January 7, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Fast reply by Ashraf
Fast reply by Ashraf! :) - took just 5 mins to respond to my email with the needed copy invoice - many thanks for resolving so quickly! Much appreciated to have a quick response.
January 6, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema ( who i had spoken to before )…
Kareema ( who i had spoken to before ) was very helpful indeed and knew how to use the device even though she did not have one in front of her and she solved all my issues quickly
January 6, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was very helpful
Kareema was very helpful, knowledgeable and very patience while going through the procedures
January 3, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
sorted my issue within minutes
January 2, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin was great
Melvin was great. It's so nice to speak to someone who actually wants to help and resolve issues. You were a breath of fresh air.
Many thanks Arti
January 2, 2025
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
The saviour isn't just Jesus...its Michael Fortune
On the busiest day of the year the card machine went down. Michael Fortune was more than magnificent. He slowly went through lots of menus and after 30 minutes found out the problem, even through my wild jabbering. He deserves flowers, chocolates, gin in fact he was one of the best online guys I have ever had the pleasure of being guided by in 43 years of business. Also, what a lovely speaking voice, so calming. Now there is someone who deserves to be on the front of Time magazine as man of the year.
December 20, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Understands our business
Found Michael to be helpful in resolving our issues.
He understands our business and is always effective in his resolution.
December 19, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin was very helpful
Melvin was very helpful, i had a problem with obtaining a new supervisor code, and on three previous occasions but no told me the code they gave me was only temporary one to enable m to reset my own code
December 18, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was fantastic very quick at…
Kareema was fantastic very quick at answering the phone and sorted my fault very quickly many thanks
December 17, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Patricia was very helpful and patient
Patricia was very helpful and patient, she got us up and running in no time :)
December 17, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema Mohammed sorted out my issue…
Kareema Mohammed sorted out my issue without any problem. She is very professional and polite! Thank you very much.
December 17, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema very helpful and speedy…
Kareema very helpful and speedy response to resolve issues with card machine
December 16, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was very helpful and…
Kareema was very helpful and understanding the issue that I had
December 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Ashraf was the most helpful in the…
Ashraf was the most helpful in the whole of RMS with the 4 years of being with them this passed year was the worst as when they moved to elavon bank the machine kept going offline on schedule or down..
I would recommend takepayments great rates and no dropping offline
December 12, 2024
Unprompted review
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