AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... See more
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My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... See more
Company replied
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... See more
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... See more
Company replied
Company details
Information provided by various external sources
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Contact info
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, United Kingdom
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4.1
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Melvin I was able to get my…
Thanks to Melvin I was able to get my new machine up and working quickly. Very helpful support with clear instructions and a successful outcome.
December 11, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Spoke to Kareem today and yesterday
Spoke to Kareem today and yesterday
polite and well organised solved my problems and got my sense of humour
good job thank you
Simon
December 11, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Thanks Melvin for your help today with…
Thanks Melvin for your help today with both our card machines misbehaving. Good clear instructions and patient support. Thanks.
December 10, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Helpful
Helpful, courteous and sorted us out with a more competitive rate.
December 10, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Dan was every helpful can not how easy…
Dan was every helpful can not how easy he made it for me and what he said it worked.
December 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Jake Murray has been super helpful…
Jake Murray has been super helpful today. The most helpful person I have dealt with within the company - thank you!
December 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service from Patricia
December 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Really helpful chap named Melvin on the…
Really helpful chap named Melvin on the phone . We had no broadband at our business and needed some help getting our PDQ machines moved into the 3G network.
Without Melvin’s help we’d have lost a load of money due to not being able to take card payments .
December 4, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Had issue with our company’s card…
Had issue with our company’s card reader. Spoke to Melvin and he was so patient and helpful. Such a good customer service. I’m very happy with the way our issue was resolved so smoothly.
December 4, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Spoke to an advisor on online Chat…
Spoke to an advisor on online Chat Ashraf and he was extremely helpful and polite
December 3, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Had an issue with the new machine and…
Had an issue with the new machine and Ash helped us on live chat in a quick and efficient manner. Thank you.
December 2, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
I had trouble setting up the new card…
I had trouble setting up the new card reader and Dan sorted it out very efficiently and was extremely knowledgeable about every question asked, he was calm and pleasant. Top man!
November 29, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Had a problem setting up my new…
Had a problem setting up my new terminal and spoke to a support member . He talked me through the process of setting the terminal up and troubleshooting any problems at the same time. A simplistic approach that was easy to follow and configure the terminal.
November 29, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
We had a problem with my card machine…
We had a problem with my card machine it would not take payment's i phoned the help line Melvin answered I told him the problem he very quickly sorted it out he was very professional
November 28, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Outstanding
Melvin gave the best customer service I’ve had in a long time , clear, efficient and very polite . Thank you so much Melvin
November 27, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin fixed it
Had an issue with "Bad Mac" and so we couldn't take any payments.
Called up and Melvin helped sort the problem, trying about 3/4 different ideas to get it fixed. Works perfectly now, thanks Melvin
November 25, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Happy Ending
Having closed my business due to ill health I needed to contact and terminate contract I dealt with a very kind and understaning lady called Kareema , She was a delight to deal with as has been my experiences over many years with RMS
November 20, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Jake was very polite and resolved my…
Jake was very polite and resolved my issue promptly.
I was very happy with the service.
Thank you Jake.
November 18, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Charging when a contract is cancelled!
Having been taken over by Teya, the already mediocre service as going to go downhill even further so we gave notice to end our contract.
Having acknowledged receipt of our cancelation message, we are now 7 months on and they are claiming the contract has not been cancelled and are still trying to bill us.
An dreadful company to deal with.
BE WARNED!
November 15, 2024
Unprompted review
Reply from Retail Merchant Services
Dear Philip Hockin,
Thank you for your feedback.
We're truly sorry to hear about your experience.
We take your concerns seriously and would like to make things right. I have messaged you privately to request further information, so one of my colleagues can contact you without undue delay.
Sincerely, Jamie
Customer Service Team
Melvin was very helpful and courteous…
Melvin was very helpful and courteous during our conversation, and managed to solve all the issues the machine.
November 15, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
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