AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... See more
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My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... See more
Company replied
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... See more
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... See more
Company replied
Company details
Information provided by various external sources
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Contact info
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, United Kingdom
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4.1
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service provided by Michael…
Great service provided by Michael Fortune
October 2, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Jake Murray was extremely helpful and…
Jake Murray was extremely helpful and patient with my issue. Well done fella!
October 2, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin took his time and helped me with…
Melvin took his time and helped me with all my queries
October 2, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin helped me sort out my issue with…
Melvin helped me sort out my issue with my new machine. Very helpful.
October 1, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
great company
Helpful, good manners and sorted out my problem immediately
October 1, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Dan dealt with my enquiry quickly and…
Dan dealt with my enquiry quickly and efficiently. Emailed me the relevant docs and even waited whilst I checked it had been received.
October 1, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great and helpful service by Leonie
Great and helpful service by Leonie
October 1, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was really pleasant while super…
Leonie was really pleasant while super efficient and helpful. I was calling to cancel an expired contract and it was very easy all round.
September 30, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
My query was dealt professionally and…
My query was dealt professionally and in timely manner Kareema was vey helpful
September 26, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin Onu very efficient and dealt…
Melvin Onu very efficient and dealt with me well.
September 26, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
it was great exprience on phone call…
it was great exprience on phone call and the representative guided throughout well, in detail. such a fantestic customer support.
September 27, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was friendly and very…
Leonie was friendly and very knowledgeable. She was quickly able to understand my issue and suggest a solution - helping me compose an email to our dev team to take the necessary actions.
September 26, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin on the Customer Care team was…
Melvin on the Customer Care team was polite and efficient, plus very patient as I struggled with my login detsils. A credit to the business
September 26, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service
Leonie was so helpful- got the issues solved and went above and beyond
September 25, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent customer service
Used this company for years, not the cheapest but always reliable. Had a problem with my terminal and a replacement was arranged within a matter of minutes. I really can’t fault the service at all. I guess it’s like the old saying get what you pay for.
September 24, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
The Customer Service was GREAT
The Customer Service was GREAT, my questions and queries answered with professionalism, friendliness and knowledge, the customer advisor helped and guided me through the set up of our machine, it was amazing to speak to a person rather than a live chat, a massive thanks to Michael Fortune for your patience, your a legend.
September 24, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was a pleasure to deal with
Kareema was a pleasure to deal with, and called back the next day as promised with a solution to my queries. I also did not wait too long on the call to be put through.
September 24, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Outstanding customer service
I found the help given by Jake Murray invaluable. He talked me through every bit of the installation, being very patient and helpful throughout
September 24, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin was very helpful.
Melvin was very helpful and was able to answer my queries, and get everything sorted.
September 23, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
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