AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... See more
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My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... See more
Company replied
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... See more
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... See more
Company replied
Company details
Information provided by various external sources
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Contact info
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, United Kingdom
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4.1
Great
7K reviews
No recent history of asking for reviews
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Excellent Customer Service
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower monthly fee and has reviewed my rates with customer loyalty taken into account. I am now looking forward to a new terminal and lower monthly costs. Thank you, excellent service!
September 20, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Spoke with kareema it was a very…
Spoke with kareema it was a very pleasant experience she was very efficient & professional
September 19, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Very helpful without explaining…
Very helpful without explaining anything for issue and kareema solved the issue in instant way.
Many thanks & Regards
September 19, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Very Helpful Lady
I spoke to Patricia as we were having problems with our card machine. She was so helpful and extremely patient as i did not know what I was doing! She talked me through everything in a way that I was able to understand and we got it sorted, eventually! Thankyou so much Patricia.
September 19, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
ash was very methodical and helped…
ash was very methodical and helped solve our teminal issue!
thanks, Ash!
September 18, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was a very wonderful and…
Kareema was a very wonderful and helpful lady
Thank you kareema
September 18, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema assisted me today
Kareema assisted me today. Thank you kareema. Well done 17/9/24
September 17, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
The support provided by Patricia Kontoh…
The support provided by Patricia Kontoh was great. Good communication and resolved my query without any issues.
September 17, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Had a few issues with our billing…
Had a few issues with our billing statements not been sent then we were over charged for two months despite a few phone calls to try and sort it out!! However, we finally spoke to Dan who was very efficient and thorough, getting our statements emailed across and sorting out our refund. he also kept us updated by email as to what was happening and kept in touch so he knew when our money had been paid. Very helpful, polite and a pleasure to speak to. Thanks again Dan!!
August 15, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Adela was great quick and efficient
I called RMS today to sort out a new terminal and Adela was great. quick and effiecient, a credit to your team.
September 13, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
MY TERMINAL WENT DOWN I SPOKE TO JAKE…
MY TERMINAL WENT DOWN I SPOKE TO JAKE AND WITHIN A FEW MOMENTS HE HAD ME UP AND RUNNING MANY THANKS JAKE
September 13, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent service provided by Dan very…
Excellent service provided by Dan very helpful guy, thank you
September 12, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
I spoke to Jake today and he was…
I spoke to Jake today and he was brilliant, so polite, kind and patient as he talked me through step by step how to change to wi-fi connection on the terminal with also arranging an upgrade of our second terminal.
September 12, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
once again Lady call Kareema Mohammed…
once again Lady call Kareema Mohammed gave me best support with respect . this is second time she helped me .. advice for anyone with RMS seek Mis Kareema for best support .
August 29, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Terminal connection problem
I spoke to Dan today and he was very polite and professional.He quickly sorted out my terminal problem.He made me feel at ease with his diagnostic instructions from start to finnish.with customer service like this it makes me want to stay with R M S.
September 10, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
I had a great experience with Patricia…
I had a great experience with Patricia over the phone. The she was friendly, patient, and resolved my issue quickly. Excellent service!
September 5, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Extremely helpful and understanding.
September 10, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Michael was so helpful
Michael was so helpful, understood our problem and issued the email instantly. Shame we did not phone before
September 9, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Top Customer Service
Called up for help with setting up my new Verifone terminals and received excellent help from Dan, Thank you very much, quick and clear information.
September 6, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
kareema was so helpful …
kareema was so helpful today and gave me great service ,but i have left rms after many years as they always seemed to provide me with older machines and charge me a monthly rental too.
i have moved to a new provider with a lovely new free card machine provided !!also cheaper fees
the 50 minute wait to get thorough to speak to someone 6 months ago when i rang was enough to put me off contacting them again too !
September 6, 2024
Unprompted review
Reply from Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
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