Retro Clasico Reviews 

3,937
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that their orders never arrived, leaving them waiting for weeks without updates. People also pointed out that customer service emails were completely ignored, and attempting to contact the business through various channels yielded zero responses. Buyers expressed disappointment regarding incorrect items being sent out without proper resolution. Though some customers noted that their items eventually arrived and turned out to be lovely. A few reviewers mentioned that the delivered goods matched their expectations and brought satisfaction. Reviewers additionally shared that certain products were well received by family members.

What people talk about most

Order

Customers had negative experiences with order fulfillment, consistently reporting that items never arrived... See more

Product

Reviewers mention ambiguous feedback about the product, as experiences vary significantly. While many... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and lack of communication.... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over missing orders and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that numerous emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

hello, just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m d... See more

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.3

All reviews

(3,937)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personally I never had an issue with…

Personally I never had an issue with this company. I ordered a print and it came fairly quickly. No problems and productive good. Surprised at all the negative comments. It’s a UK company based in Manchester. Not some dodgy Chinese Facebook shop.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Super Service

I've had a few canvases and mugs from these guys and the product, service and communication has been faultless each time.

Highly recommended.

Andy

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

How on earth hasn’t this website been taking down, absolute scam!

Do not use, let’s find out who these people are and call police.

Disgusting taking people’s money and sending no products.

October 2, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered 2 mugs on 9th Sept, email said dispatched on 18th, it’s 6th October and still no sign. Emailed twice, once to track package, and another to ask for a refund - no response to either email. One thing to be late but not to respond to communication is no way to run a business- use someone else.

October 6, 2024
Unprompted review
Rated 1 out of 5 stars

Nothing is as advertised

I ordered the Mexico 86 sweatshirt. I received it in decent enough time but it’s poor. The colour is off, bits of the print are missing, and there are black greasy smudges here and there. Followed their website advice for faulty returns, 14 days and four emails later and no reply of any sort. Despite their website claim of answering enquiries within 1 day. I’d echo the others here and say AVOID!

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam company - never delivered the product, and never replied to multiple emails. Terrible customer service. Should be flagged as fraudulent. I thankfully got a refund from my bank.

July 28, 2024
Unprompted review
Rated 1 out of 5 stars

They took my money immediately but my…

A fraudulent company that dissolved in 2021. They take your money immediately but goods never turn up.
I’ve emailed them several times since I made my order, asking why they didn’t post my good to me, but not one reply from them.
They don’t provide a phone number either.

The company are a complete scam and I suspect they operate out of China or somewhere. Stay well clear

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Mug missing, no communication

Ordered custom t-shirt and mug. Dispatch note said both posted but only t-shirt received. Mug completely awol and as others have said no response to any communications with them. The fact the lots of people need to go back to their credit card company for a refund says a lot…

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

I would rate this business 0 stars if it were possible !

I placed an order on the 4th August and received a confirmation email.

I never heard anything from them regarding my order after that point so I sent an email requesting an update on the 18th August before receiving a dispatch confirmation email on the 19th August.

It is now the 12th September and I have still not received my order and despite sending emails to the email address' on the website I have not had a response. Infact one of the email address' doesn't even exist and my email was bounced back.

AVOID THIS COMPANY

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

They took payment but didn’t send goods. They do not respond to emails. There is no telephone number available to call. AVOID!!!!

July 17, 2024
Unprompted review

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