Retro Clasico Reviews 

3,937
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that their orders never arrived, leaving them waiting for weeks without updates. People also pointed out that customer service emails were completely ignored, and attempting to contact the business through various channels yielded zero responses. Buyers expressed disappointment regarding incorrect items being sent out without proper resolution. Though some customers noted that their items eventually arrived and turned out to be lovely. A few reviewers mentioned that the delivered goods matched their expectations and brought satisfaction. Reviewers additionally shared that certain products were well received by family members.

What people talk about most

Order

Customers had negative experiences with order fulfillment, consistently reporting that items never arrived... See more

Product

Reviewers mention ambiguous feedback about the product, as experiences vary significantly. While many... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and lack of communication.... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over missing orders and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that numerous emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

hello, just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m d... See more

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(3,937)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Independent company

Great independent company, that puts its customers first. Ordered several items from them not only are they great quality but also a very reasonable price.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a Glasgow rangers Germany…

Ordered a Glasgow rangers Germany italia 90 style tshirt, never ever came, along with no replies to my emails to ever fix the problem either, was my 1st order which was a shame as they do advertise lots of brilliant merchandise
The purchase took place 20th May 2022,i still have the purchase confirmation

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would!!!

If I could give 0 stars I would
Ordered an item for my Fathers birthday so it would arrive by the 1st August…… to this date 10th November it still not has arrived.
Have sent numerous emails to try and get it sorted, I am £20 out of pocket and had to buy my father an alternative present……. So I’m even more out of pocket!

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality items

Bought a few items from RetroClasico. A mug for my friend & a retro shirt cushion for my son. Both items were great & fantastic quality. Both were over the moon with their gifts. This is a great place to get items you wont find anywhere else

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a jumper

Ordered a jumper. Took a week to arrive and the jumper was just like the pictures. My experience was spot on just sorry to the others who had negative experiences.

October 7, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service and Review

Retro Classico have sent a message asking for positive reviews for their business as they only have negative feedback. I have emailed at least 5 times and sent a personal letter to their address relating to an item I never received, to date I have had no response and this is at least 2-3 yrs ago. I have since given up messaging them, but since being emailed asking to write something nice then maybe they should treat their customers nice and they will get nice reviews.

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

Ceefax vinyls

Birthday present from my children celebrating Liverpool's last premier league title. Vinyl is outstanding nostalgic reminder of a different era. Stunning to look at, incredible details and a proud addition to some of the other retro vinyls.

November 10, 2024
Unprompted review

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