Retro Clasico Reviews 

3,937
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that their orders never arrived, leaving them waiting for weeks without updates. People also pointed out that customer service emails were completely ignored, and attempting to contact the business through various channels yielded zero responses. Buyers expressed disappointment regarding incorrect items being sent out without proper resolution. Though some customers noted that their items eventually arrived and turned out to be lovely. A few reviewers mentioned that the delivered goods matched their expectations and brought satisfaction. Reviewers additionally shared that certain products were well received by family members.

What people talk about most

Order

Customers had negative experiences with order fulfillment, consistently reporting that items never arrived... See more

Product

Reviewers mention ambiguous feedback about the product, as experiences vary significantly. While many... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and lack of communication.... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over missing orders and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that numerous emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

hello, just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m d... See more

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(3,937)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service

Great service from ordering to delivery. Will definitely use this company again

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Ceefax Mug- Would Recommend

Have ordered multiple items as presents. In particular the Ceefax mug, which was good quality, arrived on time and brought back good memories or checking the scores on a Sat. Always been happy with services and product. Would recommend.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality product

Top quality product, I’m a blue and unfortunately had to buy something red for my uncle, but the quality of the product and great customer service made this more bearable 🤣 in all seriousness a really decent bit of merch.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Communication

The company ignores all emails and having read other reviews it seems to be a common problem. I've been trying to ask if the line of kit cushions is going to return as we have a collection going and would love to add to it. If the line is finito, that's cool, but respond!

The company asked directly for reviews to help their business. Maybe in future they'll be careful what they wish for. You've got to answer your emails from customers. They have no problem flooding your inbox with marketing emails!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

I love it…

This is a great website,I loved my Ceefax mug it's exactly what I wanted. It was easy to set up and it was quick to despatch.

Thank you

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Ceefax Mug

I purchased a Ceefax mug of his first visit to Annfield, 1:1 against QPR. We were both very pleased with the quality of the mug.

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Dont bother

Don’t bother ordering ive used them 4 times and each worse than the other, need to send loads of emails and rarely get a reply and once you do it’s never their fault always a supplier!!
My advice is don’t bother and don’t fall for the recent positives, they’re emailing asking for positive reviews

November 10, 2024
Unprompted review
Rated 5 out of 5 stars

I’d ignore a most bad reviews on…

I’d ignore a most bad reviews on Trustpilot. I know the wronged shout loudest only too well! I’ve personally bought numerous things, Jumpers, St Etienne tops etc, always arrived on time and good quality. Must be 5 years since 1st Hoodie purchased, I’m at a loss as to some of the poor reviews, never had anything but positive, but as mentioned the day of the shouty moaner who probably hasn’t ever bought anything is rife and Trustpilot do nothing about it.

November 5, 2024
Unprompted review

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