Retro Clasico Reviews 

3,937
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that their orders never arrived, leaving them waiting for weeks without updates. People also pointed out that customer service emails were completely ignored, and attempting to contact the business through various channels yielded zero responses. Buyers expressed disappointment regarding incorrect items being sent out without proper resolution. Though some customers noted that their items eventually arrived and turned out to be lovely. A few reviewers mentioned that the delivered goods matched their expectations and brought satisfaction. Reviewers additionally shared that certain products were well received by family members.

What people talk about most

Order

Customers had negative experiences with order fulfillment, consistently reporting that items never arrived... See more

Product

Reviewers mention ambiguous feedback about the product, as experiences vary significantly. While many... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and lack of communication.... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over missing orders and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that numerous emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

hello, just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m d... See more

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(3,937)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

I have only made one purchase from Retro Clasico so far but I was extremely happy with the delivery time and the quality of the product. I will definitely be looking to purchase from them again in future.

November 12, 2023
Unprompted review
Rated 4 out of 5 stars

Bespoke Ceefax result merchandise superb

The unique design of the personalised Ceefax result Mouse Mat I purchased is absolutely fantastic and a dream gift for any football fan. A must visit site for any bespoke gifts for avid footy fans.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Ceefax Vibes

Ordered a beautiful Ceefax mug to commemorate the greatest ever champions league moment - the 1999 champions league final.

Easy to order. Quick delivery. Great company.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great items

My husband loved his ceefax mug. Great gift idea. Fast delivery. Would recommend.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

My opinion on Retro Mug.

Response to questions was Excellent.
Quick delivery & well packed.
Nice size mug. Well made.
I purchased 4 mugs & will definitely purchase more.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

The best Indie company out there.

Excellent range of products available here. Always coming up with new and innovative ideas for their merch. Never had a bad purchase. Keep up the great work guys 👍🏻👍🏻👍🏻

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Hideous customer service

As others have said, terrible communication from the company. Would never order anything from them again, hideous customer service.

So detached that despite multiple complaints they've sent me a request to leave them a review - so here it is!

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Quality

I bought two mugs from Retro Classico and they are fantastic, I have had them a while now and they remain in great condition and are used daily. The retro design is just brilliant. Would highly recommend them for all occasions, gifts, or just for you to relive some nostalgic moments!

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Ordered a poster in April of this year as a birthday present for my friend and am still waiting for it. I emailed Retro Clasico to chase it up and still waiting for a response from them. Absolutely shocking communication which is a shame as I’ve used them quite a few times in the past and always been pleased with their service and the quality of their products, but would be hesitant to use them again. In the end I had to claim the money back via my bank. If anyone from the company would like to actually get back to me, I’d be more than happy to chat. My order number was/is #261468

April 10, 2024
Unprompted review

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