Tom responded to all my questions so quickly and helped resolve my issue right away. He was so lovely and guided me through the process of setting my sim up. My current sim provider takes days t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They got back to me quickly when my card wasn’t activated and sorted the issue - done in out of office hours too Highly recommend this service and eco friendly too ! Also rated on Which web... See more
Company replied
Thomas was very helpful, especially as it was a Sunday. He pointed me in the direction of a regional e-SIM rather than separate e-SIMs for the 2 countries am visiting. He then showed me how to install... See more
Company replied
Hands down one of the nicest experiences I've had with a mobile network. Thomas from their customer support was lovely, answered my questions on Fair Usage policy when most other networks would get... See more
Company replied
Company details
Written by the company
Rewild Mobile is a mobile network helping fund nature recovery with every SIM. We offer reliable UK Everyday SIMs with unlimited calls and texts, plus Travel SIMs covering 200+ countries worldwide.
Contact info
United Kingdom
- www.rewildmobile.com
4.9
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed a physical sim sent out
Needed a physical sim sent out, spoke to a guy called thomas who answered very quickly and was polite, helpful and quick at replying, answered all my questions that i had, would highly recommend 👌👍
May 7, 2026
Unprompted review
Reply from Rewild Mobile
Hi Danny,
Thank you so much for your lovely review. It truly means a lot to us. We’re delighted to hear you’re having such a wonderful experience with Rewild.
Anne 🐾
Director
Great customer service
It’s very refreshing to be able to talk to a human and not a chat bot that takes you round in circles! Thomas’ communication was speedy, thorough and friendly. He didn't hesitate to jump on a phone call to answer my questions and was very knowledgable, honest and helpful. I’m very happy with both the product and the customer service.
May 5, 2026
Unprompted review
Reply from Rewild Mobile
Hi Laura & Chris,
Thank you so much for your kind review. We’re really pleased to hear our support team left you feeling refreshed. We’re always happy to help, and your support genuinely means the world to us.
Anne 🐾
Director
Reply from Rewild Mobile
Hi Aaron,
Thank you so much for your lovely review. We’re so happy to hear we managed to wow you, and we’re incredibly grateful for your support. Thanks for choosing Rewild.
Anne 🐾
Director
Thomas has been absolutely amazing
Thomas has been absolutely amazing. So helpful, polite, informative. I couldnt have done the process without him. Definitely recommend this provider so responsive and easy to understand. Thomas worked over and above to help me thank you to him
May 5, 2026
Unprompted review
Reply from Rewild Mobile
Hi,
Thank you so much for your lovely feedback. We’re really happy to hear you’ve had such a good experience with us, and it means a lot that you’d recommend us to others.
Anne 🐾
Director
Seems like a great company to be part…
Seems like a great company to be part of, I went on live chat and got greeted instantly by Thomas with his great customer service, highly recommend this network!
May 4, 2026
Unprompted review
Reply from Rewild Mobile
Hi,
Thank you very much for your kind review. We truly appreciate your support and are so pleased to hear that you’re happy with the service you’ve received.
Anne 🐾
Director
Very helpful customer service
Great customer service when I needed some assistance properly setting up the data side Rewild eSIM. Quick and straightforward help. Thanks again, Thomas!
May 4, 2026
Unprompted review
Reply from Rewild Mobile
Hi,
Thank you very much for your lovely review. Your support means a great deal to us, and we’re so pleased to have you with us.
Anne 🐾
Director
Rewild Review
I decided to switch providers as unfortunately my indoor signal is not the best. Rewild helped me set up the new SIM - Thomas was very helpful and attentive to the situation as I needed a physical SIM card and nothing was a problem for him, so thank you.
The only thing I was a little disappointed in was paying for a whole month I didn't use, as I joined right at the end of April and paid immediately. I was then waiting for a physical SIM to arrive (I didn't activate the eSIM in my phone, hence why I was contacted incase I was having any issues). By the time I received the SIM I had paid for two months already.
Since this issue, I have received a partial refund on this so that is appreciated. The customer service is very good in comparison to a lot of other mobile providers and they listen to any issues.
May 1, 2026
Unprompted review
Reply from Rewild Mobile
Hi Sara,
Thank you for your lovely review.
We’re so pleased to hear that the team has been helpful, and we’re really glad to have you with us.
Just to reassure you, you’ll only be charged for the days you are active in April. Any difference will be refunded, as it’s calculated on a pro rata basis. Thomas sent you an email earlier today with a bit more detail, and we hope everything is now clear.
Anne 🐾
Director
Incredibly quick and easy to set up
May 2, 2026
Unprompted review
Reply from Rewild Mobile
Hi Richard,
Thank you for taking the time to share your experience with others. We’re so pleased to hear that everything was quick and easy, and your support truly means a great deal to us.
Anne 🐾
Director
Spoken to Thomas again clear concise…
Spoken to Thomas again clear concise information always good service
May 1, 2026
Unprompted review
Reply from Rewild Mobile
Hi Adam,
Thank you so much for your kind review. We’re so pleased to have you with us, and your support really does mean a lot.
Anne 🐾
Director
ymi9hcep
Great customer service. Quick response. Hope there data speeds are as fast as there customer service
May 1, 2026
Unprompted review
Reply from Rewild Mobile
Hi Mark,
Thank you so much for taking the time to share your experience. I’m delighted to hear that everything is off to such a wonderful start, and we’ll do our very best to keep it that way. You’ll be pleased to know the speeds are just as quick too!
Anne 🐾
Director
Received great advise from Thomas
Received great advise from Thomas, genuinely helpful, answered everything I needed to know.
Would definitely recommend these guys, service second to non. These are going places, no doubt.
April 30, 2026
Unprompted review
Reply from Rewild Mobile
Hi Kev,
Thank you so much for your lovely feedback. It’s so heartening to hear that everything is going well and that you’re part of our journey. We truly appreciate your support.
Anne 🐾
Director
It took a while but Thomas was able to…
It took a while but Thomas was able to untangle what ever was going on with my new sim. He guided me every step of the time and made everything simpler. I am pleased with the help I got and now I can make calls.
April 30, 2026
Unprompted review
Reply from Rewild Mobile
Hi Cristina,
Thank you so much for your wonderful feedback. We’re absolutely delighted to have you as part of Rewild, and we truly appreciate your support.
Anne 🐾
Director
Brilliant service
Brilliant service - prompt email replies and went above and beyond to help - highly recommend.
April 29, 2026
Unprompted review
Reply from Rewild Mobile
Hi Kim,
Thank you so much for your kind review. We're truly delighted to hear that everything is going well, and we really do appreciate your support.
Anne 🐾
Director
Falsely advertise 20GB roaming data
(edit) I have checked their website and they have very quickly updated it. I respect that they have admitted their mistake and changed the website so quickly. I also like the nature projects they are supporting. So I have updated my score.
I'll leave my old review below for the record.
They falsely advertise that 20GB of roaming data is included. But when you try to switch on roaming data they tell you it costs £2.95 per day. It is obviously not included if you are paying per day for it.
Their website is also terrible. Half the buttons in your dashboard don't work, you can't see your plan details, and there is no option to cancel. I am currently waiting on their customer service getting back to me to tell me how.
April 27, 2026
Unprompted review
Reply from Rewild Mobile
Hi Jack,
Thank you for taking the time to share your feedback.
I completely understand how the roaming could have been confusing. The 20GB EU roaming refers to the monthly allowance available to you, however there is a small daily charge when roaming is switched on, which is passed through from the network. That said, we do take your point, and we’re already making this clearer in our journey.
In terms of the dashboard, this would have been because your SIM was still in the process of activating. During this time, some features won’t respond, and a message is shown to explain this. Once fully active, everything should work as expected, including viewing your plan and managing your account.
I can see Thomas has been in touch and is helping get everything sorted for you, and I do hope we can turn your experience around.
Anne 🐾
Director
Thomas was really helpful
Thomas was really helpful and talked me through what I needed to do in order to get my sim up and running and done all of this on a Sunday evening! Overall the service couldn't had been any quicker or made simpler.
April 26, 2026
Unprompted review
Reply from Rewild Mobile
Hi Scott,
Thank you for your wonderful review. We’re so pleased to hear how quick and simple everything was, and we’re delighted to have you as part of Rewild.
Anne 🐾
Director
100% recommend, was pleasantly surprised by responsiveness of the team
Found through Compare the Market as one of the best deals for unlimited data, and took a chance on a smaller provider.
I didn't initially realise that you had to request a physical SIM directly, and this arrived stuck on the round end of a bamboo pencil, which looked weird. (Apparently this is because manufacturing a bamboo pencil is more eco-friendly than sticking it to a bit of cardboard).
Initially had issues getting the SIM to work, (but it turns out this was because my smartphone is outdated). Managed to get through to instant chat on the website immediately, at 9pm. I thought that this was AI initially, but no, it was an actual human, who was incredibly patient at working through the setup. Thanks Thomas!
Would 100% recommend to others, for the service alone. The ethics of the company are very much an added bonus.
The bamboo pencil is actually really nice!
April 21, 2026
Unprompted review
Reply from Rewild Mobile
Hi,
Thank you for your kind review. As an environmentally conscious provider, we take an eSIM first approach and currently send physical SIMs on request. Due to increased demand, we’re now introducing physical SIMs into our order journey.
We’re so pleased to hear how happy you are with the support from the team. Your support truly means a great deal to us, and it’s only thanks to wonderful customers like you that we’re able to do what we do.
Anne 🐾
Director
Reply from Rewild Mobile
Hi Guy,
Thank you ever so much for your feedback. Your support truly means a great deal to us.
Anne 🐾
Director
Thomas was incredible and I mean…
Thomas was incredible and I mean brilliant.
Rewild are lucky to have him
April 23, 2026
Unprompted review
Reply from Rewild Mobile
Hi Stephen,
Thank you for your lovely review. We truly appreciate your support and are so pleased to have you.
Anne 🐾
Director
Thomas has been really helpful helping…
Thomas has been really helpful helping me to set up SIM card from Rewild , could not have achieved this without him. Absolutely amazing man , most definitely will recommend Rewild and their company
April 23, 2026
Unprompted review
Reply from Rewild Mobile
Hi Lynne,
Thank you for your kind review. We’re over the moon to receive your feedback, and it’s so lovely to hear that your experience with us is off to such a good start.
Anne 🐾
Director
Recommended
I found Rewild on another SIM only deal website offering 12-month no price rise contract for unlimited data at 15.25/month.
Excellent customer service/ communication (from Thomas and Umar), 5g signal most of time, default e-SIM but physical SIM can be sent on request.
April 23, 2026
Unprompted review
Reply from Rewild Mobile
Hi Ibrahim,
Thank you so much for your kind review. We’re so pleased you chose Rewild, and your support truly means a great deal to us.
Anne 🐾
Director
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.